Ratings based on 960 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Room & hotel was very cold. Maintenence attended the room after call to reception. But told because it was underfloor heat it will take 3 - 4hours to warm up.
Waiting for service at the bar, was asked if I was with the wedding, when I replied yes I was refused service at the bar and told to go to the bar in the wedding. This I did,however, it was three deep so I went back to the previous bar who again refused to served me. Despite protesting that I was also a resident. I asked for a Manager to be called and a conversation was had between two employees and I was eventually served.
Comment from Hotel Management
25 Nov 2024 by Guest Services Manager, Hotel Management
Hello, SimonThank you for taking the time to leave a review.Please be rest assured the underfloor heating was turned on during the period of stay, however we do appreciate it's a gradual process and the rooms won't instantly be extremely warm. We could also have provided an additional heater for your room, upon request. Sorry if this wasn't offered to you. Furthermore, as discussed on departure, I do apologise for any inconvenience caused by the situation of trying to order a beverage at the Orangery bar. I do completely understand you were a resident of the hotel, and I certainly don't think we should have refused service if this was the case. Although, from our perspective, the wedding guests have a bar in the function room to utilise and we try to separate those guests from others who stay for leisure/business. We do understand if there's a turn around of the function rooms. i.e during wedding breakfast etc this cannot be avoided and in this instance it would be fine to order from the Orangery bar.We are sorry to hear you felt unsatisfied with the service received from our team. We will investigate your comments as we actively look for ways to improve in future. Kind regards,Liam
by A verified traveler
Posted 23 Nov 2024
checked in and was given an aledged executive room in the older part of the hotel . The whole area was really cold and dated and was part of a wedding party and the room was not the best as really cold and a window that was in need of a refurb. To be fair room was changed to the newer part once metnioned so that helped. Bar in that side was not best either with running out of products ie fresh orange and serving warm drinks to start off with
Comment from Hotel Management
23 Nov 2024 by Guest Services Manager , Hotel Management
Good evening,I am disappointed to hear about your stay with us. We apologise that it wasn't up to our 4 star standards.Did you ask the reception desk for a heater for the room? as i am sure that they would of been more than happy to help.I will let the bar manager know that they are running out of products. Thank for you the feedback and we are sure to fix any issues for when we welcome you back to Wildes.Warm regards,Connor
by A verified traveler
Posted 20 Nov 2024
Directions supplied were wrong gave junction 31 should have been junction 30. Sink was blocked and door falling off. Otherwise room was excellent as was the food.
Comment from Hotel Management
22 Nov 2024 by Guest Services Manager , Hotel Management
Good afternoon,We really appriciate this feedback and are glad you had a good stay.I have just look your room up so i can send maintenance up now.Warm regards,Connor
by A verified traveler
Posted 19 Nov 2024
Place was lovely staff very helpful
Comment from Hotel Management
20 Nov 2024 by Guest Services Manager, Hotel Management
Hello, KeithThank you for your review.We are delighted to hear you thoroughly enjoyed your recent visit and you received excellent hospitality from the entire team.Hopefully your experience on this occasion will inspire a return soon.Kind regards,Liam
by A verified traveler
Posted 19 Nov 2024
Fine
Comment from Hotel Management
19 Nov 2024 by Guest Services Manager, Hotel Management
Hello, KarlThank you for your review. We are pleased to hear you enjoyed your stay and hopefully this experience will inspire a return in the future.Kind regards,Liam
by A verified traveler
Posted 19 Nov 2024
We had our wedding reception in the original part of the hotel in 1971, so we went down memory lane.
Saturday night's Motown entertainment as great 👍
Comment from Hotel Management
19 Nov 2024 by Senior Guest Services Manager , Hotel Management
Hi Jean, Thank you for taking the time to leave our hotel a review. I will ensure to pass across your kind feedback to the team who I am sure will be pleased to have made your experience so enjoyable. It is great to hear of your fond memories of 1971 when your wedding took place and we hope that you enjoyed returning to the venue. We do hope to welcome you on many more happy occasions to come. Warm regards, Corey
by A verified traveler
Posted 17 Nov 2024
Lovely staff and relaxing property!
Comment from Hotel Management
17 Nov 2024 by Guest Services Manager , Hotel Management
Good afternoon,We are so pleased you enjoyed your stay with us and we cannot wait to welcome you back to Wildes.Warm regards,Connor
by A verified traveler
Posted 16 Nov 2024
We attended a wedding and really enjoyed ever minute, we also had a room and really enjoyed that too, so thankyou so much xx
Comment from Hotel Management
16 Nov 2024 by Senior Guest Services Manager , Hotel Management
Hi Elizabeth, Thank you so much for your kind feedback, I am thrilled to learn that you enjoyed your recent experience with us here at WILDES, I will ensure to pass across your kind feedback to the whole team who will be thrilled to learn of your experience with us.We do hope that you all enjoyed the evening in the wedding and that we have the opportunity to welcome you back to the hotel in the near future. Warm regards, Corey
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Guest Services Manager, Hotel Management
Hello, Melissa Thank you for providing a rating based on your recent stay.We are delighted to see you thoroughly enjoyed the visit and we hope this encourages you to return in the future.Kind regards,Liam
by A verified traveler
Posted 12 Nov 2024
Very impressed with the room, attentive staff and a very decent breakfast!
Comment from Hotel Management
13 Nov 2024 by Guest Services Manager , Hotel Management
Good afternoon,Thank you for the review. We are delighted that you had the best stay with us!Warm regards,Connor
