Ratings based on 958 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
The really nice part about this property is the cleanliness of the apartment. Whoever cleans does an excellent job! I'm picky and I was impressed. The stay was comfortable, but there were three things that could have been better or need to be improved. 1. The description says the property has EV charging. It doesn't! Very inconvenient after a long drive.
2. The description AND check-in paperwork say that pets are $75. Nope, you'll be charged $100
3. It was noisy in our room. Unfortunately our apartment was overlooking over the basketball court. While basketball can be fun to watch, it's annoying to listen to when you're trying to sleep.
Breakfast was fine and everyone was friendly. Overall a mixed bag.
Comment from Hotel Management
24 Jun 2024 by Sonesta ES Suites Chesterfield , Hotel Management
We appreciate and value your feedback and look forward to serving you again. We are happy you were pleased with your room. I am working on getting EV charging. Next time you stay, we will not put you by the basketball court. We look forward to serving you again.
by A verified traveler
Posted 20 Jun 2024
it was nice
Comment from Hotel Management
21 Jun 2024 by Sonesta ES Suites, Hotel Management
We appreciate and value your feedback and look forward to serving you again in the future
by A verified traveler
Posted 17 Jun 2024
Room could use some updates and a decent cleaning. I pulled the couch cushion up and there was old fries, crumbs, and stains. The plug in near the vanity upstairs didn’t work. Bathtubs were not clean, shower curtain was very stained and the bathroom overall looked like it had not been cleaned in a while. Would not recommend staying here. I will not be a returning customer.
Comment from Hotel Management
17 Jun 2024 by Sonesta ES Suites, Hotel Management
We appreciate and value your feedback. If at any time during your stay, you are unhappy with the suites, we ask that you call and notify the front office so we can do our best to get you in a more comfortable suite.
by A verified traveler
Posted 16 Jun 2024
The rooms are dated. We asked for a different room because there were pet stains all over the couch. The second room was just as bad. We went to a different hotel immediately.
Comment from Hotel Management
17 Jun 2024 by Sonesta ES Suites, Hotel Management
We appreciate and value your feedback, we are working diligently to address each concern. We hope to see you again
by A verified traveler from Clarkston
Posted 11 Jun 2024
Comfortable room!
Comment from Hotel Management
12 Jun 2024 by Dalal Ali, General Manager Sonesta ES Suites, Hotel Management
thank you for staying with us. we appreciate your feedback.
by A verified traveler
Posted 11 Jun 2024
Cozy suites
Comment from Hotel Management
12 Jun 2024 by Dalal Ali, General Manager Sonesta ES Suites, Hotel Management
thank you for staying with us. we appreciate your feedback.
by A verified traveler
Posted 7 Jun 2024
The room wasn’t very clean.
Comment from Hotel Management
7 Jun 2024 by Sonesta ES Suites, Hotel Management
We appreciate and value your feedback. Please notify the front office next time, so we can get you moved.
by A verified traveler
Posted 6 Jun 2024
The room was clean and the bed was comfy. The service was excellent. The proximity of a supermarket was excellent. I’d definitely stay there again.
Comment from Hotel Management
6 Jun 2024 by Sonesta ES Suites-Chesterfield, Hotel Management
We appreciate and value your feedback. and look forward to serving you again.
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Dalal Ali, Hotel Management
we appreciate your feedback. thank you for staying with us.
by A verified traveler from Franktown
Posted 3 Jun 2024
Comment from Hotel Management
24 Jun 2024 by Dalal Ali, General Manager Sonesta ES Suites, Hotel Management
We appreciate and value your feedback and look forward to serving you again.
