Ratings based on 964 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Close proximity to station hotel has character. Recommend.
by A verified traveler
Posted 22 Nov 2024
What a sad deterioration of a once elegant and beautiful venue. It has been downgraded to a budget hotel, lacking in both comfort and character. The public areas have been stripped of everything related to the hotel's history and heritage and the bedrooms are bland and cold.
Check-in was efficient but unwelcoming. It seems to be hotel policy that staff should never smile at guests.
There was no heating in the bedroom. It was a chilly night but the only way to warm up the room was to set the air-conditioning to a higher temperature but since it works by blowing air out of vents set high up towards the ceiling that is not very effective. And being a fan system, it was too noisy for sleep, so I had to turn it off when I went to bed. By early hours of the morning, the room was freezing. The paper-thin duvet was no real help. If you stay here during the colder months, I would recommend packing your winter woollies to wear in bed.
The staff are unhelpful and unfriendly."Good morning" got a grunt from the chap on the reception desk and a blank stare from the waiter in the dining room. There was a queue waiting to check out but there was only one staff member handling checkout; two others were sitting there chatting. Due to limits on review length, I cannot detail how bad the hotel was, but I can say that If you are looking for comfortable accommodation, quality service, pleasant ambience or courteous staff, then go elsewhere – you will find none of these at the Queen.
by A verified traveler
Posted 17 Nov 2024
On our arrival very disappointing welcome at Check-in. We expected to complete registration form but nothing requested. Allocated a room on 2nd floor without being told access was through heavy double doors and down stairs. This was not easy with mobility problems. Room itself was sub-divided. Bathroom and desk area had no heat.Bedroom was comfortable but heating affected by draughts from air conditioning. Reported to Reception and reinforced when checking out. Restaurant fully booked on our check-in but had enjoyable meals on second and third nights. Staff very friendly and helpful in all areas.
Comment from Hotel Management
20 Nov 2024 by Queen Team , Hotel Management
Thank you for your honest feedback
by A verified traveler
Posted 10 Nov 2024
It was ok vfm
Comment from Hotel Management
11 Nov 2024 by Queen Team , Hotel Management
Hello, It would be helpful to get more information.
by A verified traveler
Posted 6 Nov 2024
Overall great stay, however room did have a musty smell and furniture (desk) was worn and rough on edge. (Room 326).
Comment from Hotel Management
11 Nov 2024 by Queen Team , Hotel Management
Thank you
by A verified traveler
Posted 3 Nov 2024
Booked a last minute stay and decided on The Queen at Chester and im glad we did. Hotel was lovely and clean, all staff friendly and polite. We got a complimentary room upgrade on arrival. We only had a slight issue in that we went up for another drink during breakfast and staff thought we left and cleared our table so when we came back someone else was sat there. But we got a new table no problem! And breakfast was lovely with lots of choice. Would definitely recommend and stay here again.
Comment from Hotel Management
11 Nov 2024 by Queen Team , Hotel Management
So happy to hear your positive feedback Thank you n
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Queen Team , Hotel Management
Thank you
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
8 Nov 2024 by Queen Team , Hotel Management
Thank you
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
8 Nov 2024 by Queen Team , Hotel Management
Thank you
by A verified traveler
Posted 12 Oct 2024
Have stayed at this hotel many times now and will keep on the staff are really friendly and the rooms I have stayed in have always been nice and clean
Comment from Hotel Management
8 Nov 2024 by Queen Team , Hotel Management
Thank you for your positive comments, looking forward to welcoming you again
