Ratings based on 182 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Amazing property and staff
Comment from Hotel Management
22 Nov 2024 by Rhiannon, Hotel Management
Hello Andraya, Thank you very much for leaving us such a lovely review. We're delighted that you loved your stay with us and that our hospitality was great. We can't wait to welcome you back again soon. Kind regards, Rhiannon
by A verified traveler
Posted 3 Nov 2024
Nice room. Noisy till late. Couldn’t open curtains because of people on balcony opposite. No privacy.
Comment from Hotel Management
8 Nov 2024 by Rhiannon, Hotel Management
Hello Sue, thank you very much for your 5* review following your stay with us. Great to see that we were just right for you and that you loved the apartment. We would love to welcome you back again soon. Kind regards, Rhiannon
by A verified traveler
Posted 28 Aug 2024
Great location with parking next door in the shopping centre for £10 for 24 hours.
Check in was quick and friendly.
We stayed in the Ralph and it was very spacious and clean. The bathroom is very small so you had to close the door behind you to move around. No issue for us as 2 able bodied adults.
Bed was comfortable and room was very warm but air con unit and fan provides so not an issue.
Location is spot on for the town centre.
Comment from Hotel Management
29 Aug 2024 by Lauren , Hotel Management
Hello Lynsey. Thrilled to hear we have accommodated you so well in our Ralph apartment! Great to know you loved our central location as much as we do. It was a pleasure to meet you both and we hope to welcome you both back in the near future. Warm regards, Lauren.
by A verified traveler
Posted 27 Aug 2024
Central location, well presented and spotlessly clean. Chloe on reception was a credit to the organisation, she made us feel welcomed and we would definitely return.
Comment from Hotel Management
1 Sep 2024 by Chloe, Hotel Management
Hello Sian,Thank you for taking the time to leave us such a lovely review, we really do appreciate it. Thank you for your kind words, it was a pleasure to meet you all, I am thrilled to hear that you enjoyed your stay with us. Dwi'n edrych ymlaen i croesawu yn ol' yn fuan.
by A verified traveler
Great place to stay in central Chester.
Posted 25 Aug 2024 on HotelsGreat little boutique aparthotel. Friendly staff clean spacious rooms. Great location right in heart of Chester & next to Grosvenor shopping centre car park.
Comment from Hotel Management
26 Aug 2024 by Chloe, Hotel Management
Hello Helen,Thank you for taking the time to leave us a wonderful review after your most recent stay with us, we really do appreciate it.We are thrilled to hear that you enjoyed your stay, and that our central location was perfect for you. We hope to welcome you back soon. Warm regards,
by A verified traveler
Posted 22 Aug 2024
The room was spacious and clean. Parking is literally next door. You are next to some key Roman ruins: angle gate, coliseum foundations and Roman garden. Take the tour with the actor dressed in Roman garb.
Comment from Hotel Management
1 Sep 2024 by Rhiannon, Hotel Management
Hello Paul, thank you very much for your 5/5 review. We're delighted that you loved your stay with us and were able to enjoy the rich Roman history in the city. We very much hope to welcome you back for another trip to Chester soon. Kind regards, Rhiannon
by A verified traveler
Fabulous hotel
Posted 20 Aug 2024 on HotelsLove, love, love this hotel. Was our second time staying here, both times in the Secret Garden room. Very spacious, comfortable bed, quiet room, fab separate living area. Kitchenette is a real bonus. Fab fire in the bedroom too.
Will certainly stay here again and maybe try a different room next time 🙂
Comment from Hotel Management
22 Aug 2024 by Warm regards, Chloe , Hotel Management
Hello J G,You have made our day! We are delighted that you have enjoyed your experiences with us and we would like to thank you for your continued support. We have many themed apartments to choose from, and we would be more than happy to help select another one that is best suited or you.
by A verified traveler
Posted 16 Aug 2024 on Hotels
We stayed in the flamingo room and i was disappointed with the kitchenette area it needed a good freshing up there is all marks on the walls. The bed wasn't made very well the sheets should be nice and crisp and made to look like a luxary hotel for the amount of money we paid. When i booked online it asks what the occasion is and i put birthday because it was my 50th but there was no sign of any nice gesture like there normally is so i don't know why it asks what the occasion is for when you book It was abit of a let down... it tells you that you have pay for the smallest tub of pringles and chocolate bar when this should would have been nice to be in with the price of the room which is quite expensive with no water bottle or anything plus the milk was off.
Comment from Hotel Management
16 Aug 2024 by The Hotel Chester , Hotel Management
Hello Tracey. Thank you for the taking the time to leave a review after your most recent stay with us. Looking at your reservation there are no notes or special request's made for your occasion so I can only apologise this didn't reach us, as we love nothing more than treating our guests and going above and beyond with any special touches we can! I do believe fresh milk was brought to your apartment upon texting our reception mobile phone first thing. As you know you can call or text us at any time. If we had known about your issues we would have been more than happy to have amended anything as we do provide a turn down service from housekeeping when it is required by the guest.Thank you for your feedback regarding mini bar prices also. We are more than happy to look into this and make any improvements necessary. Thank you. Warm regards, The Hotel Chester.
by A verified traveler
I’ll be back!
Posted 14 Aug 2024 on HotelsExtremely comfortable aparthotel with spacious suites and easy access to Chester City Centre
Comment from Hotel Management
22 Aug 2024 by Warm regards, Chloe, Hotel Management
Hello Huw,Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad to hear that our central location was convenient for you, and we are thrilled to hear that you enjoyed you stay with us and found your apartment extremely comfortable. We can not wait to welcoming you back in the near future.
by A verified traveler
Posted 6 Aug 2024
Wonderful little hotel. Our family of four stayed in the Zoo room for one night and found it comfortable and well-priced, with unique decor that made it stand out from bland chain hotels. Friendly staff.
Comment from Hotel Management
11 Aug 2024 by Rhiannon, Hotel Management
Hello Andrew, thank you very much for your fantastic review of the Zoo apartment! We're delighted to see that you found the apartment comfortable and that the design really stood out to you. We would love to welcome you and your family back again to us soon, perhaps next time in a different apartment for a new experience. Kind regards, Rhiannon
