Ratings based on 965 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
The hotel was lacking maintenance, broken and loose fittings throughout the hotel, not very clean in some areas, breakfast was poor. Some self service items had run out. Breakfast order took 25 minutes to arrive, and was incorrect.
The facility was quite cheap, and centrally located which was good, but next time I would not choose to have breakfast there.
by A verified traveler
Posted 24 Nov 2024
Wont ever be staying here again, booked a last minute 2 night break to do some Christmas shopping in Chester.
Arrived around 11pm and we were greeted by the receptionist and given our room keys.
Before we got in to our room, there were 2 dirty glasses left on the windowsill in the hallway, these could have recently been left, but they were still there the next morning.
The building is old and has character, so much so that the doors dont fit in their doorcases and they tend to rattle and creak all night long, the door security chain was also broken and didnt work at all.
The bed was very comfortable and the room was warm, but it was also dirty.
Thick dust all over the sockets and fittings and lightbulbs etc...
I struggled to sleep with the numerous air conditioning units directly outside the window buzzing away all night and then we were woken by the sound of pipes clattering away somewhere.
The bathroom was very dated and in need of a deep clean, the mirror screws were held in with some earth wire insulation, the towel radiator connector was held together with lots of black insulation tape and the earth cable just hanging out of it. The soap dispenser was dirty and had rust marks around the rim.
Got in the shower in the morning and there was no hot water, the water was lukewarm at best and I don't like hot showers at the best of times.
I expected more from a supposedly 4 star hotel and was peeved at paying for what felt like contractors accomodation above an old pub.
by A verified traveler
Posted 17 Nov 2024
Despite a mixup with the hotel saying the break hadn’t been paid for when it had we enjoyed our stay at the hotel
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 11 Nov 2024
The property is old so lots of creaking floors. The view was towards brick wall covered in pigeon poo and noisy pigeons from 5am on the window ledge. Silver fish in the bathroom. Bed uncomfortable. Staff warm and friendly
by A verified traveler
Posted 10 Nov 2024
The breakfast service was appalling we waited 45 minutes for porridge and breakfast and after an hour we gave up
The buffet selection was poor no fruit no orange juice only water and apple juice sachet coffee overall poor
by A verified traveler
Posted 3 Nov 2024
Absolutely lovely weekend stay in the Blossom hotel, amazing spacious family room with huge comfortable bed.
Was very loud at night as the location is near bars/clubs but it’s not the hotels fault it’s just as it’s central location, would highly recommend and would definitely stay again.
by A verified traveler
Posted 2 Nov 2024
Location in central Chester is fabulous. If you like threadbare carpets, cold low pressure showers, intermittent air conditioning, TV with 3 channels that won't turn off and when you complain (very politely) you don't hear anything from the manager despite the promise of being contacted then this is the ideal place to stay. If you love dismal then you will be delighted with this hotel.
by A verified traveler
Posted 30 Oct 2024
Bar was shut no room service due to shortage of staff
by A verified traveler
Posted 20 Oct 2024
Attic room was a bit claustrophobic. Carpets were old and grubby and walls could have benefitted with some fresh paint. It was clean though and bed was ok. Bathroom clean but very small.
