Ratings based on 971 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Lovely hotel and really can’t fault it. Staff very helpful and friendly. Room very clean and comfortable and a variety of soft/hot drinks and snacks available at no extra cost. We didn’t have breakfast there so can’t comment on that. Ate in the restaurant one night and had a great meal - again staff very attentive and friendly. Close to the centre, shops and river. Only word of warning would be do not park at their recommended car park in Pepper Street, it’s a dreadful car park with tiny spaces and barely enough room to drive past the parked cars. We didn’t want to risk leaving our car there and it being damaged so we parked at Little Roodee car park about 15 minutes walk away which was really good. I told the reception staff that the hotel should not be recommending the car park as it’s so bad.
by A verified traveler
Posted 10 Nov 2024
Nice hotel. Staff were excellent and attentive.
Comment from Hotel Management
12 Nov 2024 by Philip Turner, Hotel Management
Dear Andrew, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Philip TurnerReception Manager
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Philip Turner, Hotel Management
Dear Robert Thank you for leaving us a review! We're pleased you enjoyed your stay. We hope to welcome you back soon! Philip Reception Manager
by A verified traveler
Posted 3 Nov 2024
Lovely comfortable hotel with very friendly staff. Food was excellent - breakfast had everything f you would want and the evening meal was delicious! The bed was very comfortable and the extra snacks/drinks in the minibar (complimentary) were appreciated.
Comment from Hotel Management
4 Nov 2024 by Philip Turner, Hotel Management
Dear Tanya, Thank you for taking the time to leave us feedback it sounds like a wonderful hotel experience! It’s great to hear that the staff were friendly and the food was excellent. Complimentary snacks and drinks in the minibar are always a nice touch.Philip TurnerReception Manager
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Philip , Hotel Management
Dear Catherine, Thank you for leaving us a 5/5 review. We are happy you enjoyed your stay with us. we do hope to welcome you back soon!Philip Reception Manager
by A verified traveler
Posted 12 Oct 2024
Excellant all round!
Comment from Hotel Management
12 Oct 2024 by Philip Turner, Hotel Management
Dear Mrs Susan G, Thank you for leaving us an excellent review! We pleased you enjoyed your stay with us we look forward to welcome you back soon!Philip TurnerReception Manager
by A verified traveler
Posted 7 Oct 2024
Enjoyable stay. Lovely hotel. Quiet, modern rooms. Would book again.
Comment from Hotel Management
7 Oct 2024 by Philip Turner, Hotel Management
Dear Andrew, Thank you for your wonderful feedback! We're happy to hear that you enjoyed your stay. We look forward to welcome you back soon.Philip TurnerReception Manager
by A verified traveler
Posted 5 Oct 2024
Lovely clean hotel. Brilliant room. Safe storage for bags if one arrives early.
Comment from Hotel Management
5 Oct 2024 by Philip Turner, Hotel Management
Dear Mark, Thank you for your feedback, I'm glad to know the cleanliness was up to your standards. We hope to see you next time you visit the city.
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
2 Oct 2024 by Team Indigo, Hotel Management
Dear Joanne,Thank you for staying with us during your visit to Chester and rating 5/5.We truly appreciate it and looking forward to welcoming you back in near future!Kindest regards,
by A verified traveler
Posted 28 Sep 2024
Lovely hotel, friendly staff and in a very good location
Comment from Hotel Management
28 Sep 2024 by Team Indigo, Hotel Management
Dear James,Thank you so much for such a great review.We truly appreciate it!We glad to hear that our hotel and services have met your expectations.Thanks again for staying with us and we look forward to welcoming you back.Kindest regards,
