Ratings based on 960 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Great hotel with parking and just a stones throw away from the centre of Chester. Very friendly helpful staff and Breakfast included. I've stayed her 3x now. What more can you say.
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 7 Nov 2024
Good location for the town centre.
We were allocated a disabled room, the bedroom was fine but the bathroom was very clinical, lots of bits of rust visible and could have been cleaner.
Breakfast was satisfactory.
Staff friendly and helpful.
by A verified traveler
Posted 6 Nov 2024
Great location, friendly staff, clean and comfortable room, and excellent breakfast.
by A verified traveler
Posted 28 Oct 2024
Breakfast was good and the staff polite and helpful. The hotel is well located.
The Holiday Inn room booking process is poor. A standard room means allocation of either twin or double on arrival, as I discovered on arrival to my room and with no option to change or cancel. Specifically requested a double but allocated a twin for three nights. Chester has many hotels and had I realised this was likely, I would have booked elsewhere. I stay in hotels 45 nights for year and have done for 35 years or so. This is the first time this has happened to me.
by A verified traveler
Posted 27 Oct 2024
Friendly and helpful staff. Room as you would expect for type of hotel. Clean and functional. Easy walk into the town centre.
by A verified traveler
Posted 27 Oct 2024
Great place to stay for a short break in Chester, parking which is always a problem for city stays is right outside for £10.Just a short walk up to the city centre. Hotel had everything we needed inc free wi-fi and breakfast included, will be staying again now we've found it
by A verified traveler
Posted 23 Oct 2024
Was a pleasant stay. Easy staffed 24hr overnight parking. Clean and comfy.
Negatives - next to railway which was noisy.
Breakfast was a bit limited on variety but otherwise nice and fresh
by A verified traveler from Rockville
Posted 22 Oct 2024
by A verified traveler from Chipping ongar
Posted 22 Oct 2024
Walkable to Chester centre,breakfast very good,parking secure
