Ratings based on 970 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Function on in hotel music playing until 12.30pm. Slamming of doors
Comment from Hotel Management
24 Nov 2024 by Evah, Hotel Management
Thank you for choosing to spend your weekend away at Crowne Plaza Chester, we do apologise that you experienced disturbance during your stay. Please be advised to report any issues faced to us during your stay so we are able to rectify the situation and possibly move rooms. As we always strive to giving the best experience and ensure our guests have an enjoyable stay. Know that your feedback is very important to us as we are able to provide the necessary training to our staffAgain, thank you for choosing to stay at the Crowne plaza Evah MAssistant reception manger
by A verified traveler
Posted 18 Nov 2024
Great location, but rooms are outdated. I also booked a double but given a twin room
Comment from Hotel Management
22 Nov 2024 by Reception, Hotel Management
Thank you for taking the time to share your experience with us, your feedback is important to us as this determines areas that we can focus on to improve our guests overall experience! Please do not hesitate to reach out if you need any further assistance from our team. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Crowne Plaza Chester Team.
by A verified traveler from Succasunna
Posted 7 Nov 2024
Nice, clean hotel in the heart of Chester.
Comment from Hotel Management
10 Nov 2024 by Gaiane, Hotel Management
Thank you for taking the time to tell us about your experience at Crowne Plaza Chester. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Gaiane. Front Office Manager
by A verified traveler
Posted 3 Nov 2024
Great location and everything you need including gym and spa facilities. Good breakfast choice.
Comment from Hotel Management
3 Nov 2024 by Gaiane, Hotel Management
Thank you for taking the time to tell us about your experience at Crowne Plaza Chester. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Gaiane. Front Office Manager
by A verified traveler from Fartown
Posted 31 Oct 2024
Really nice location. Not too busy. Rooms were nice and warm. Linen could be better as there were iron marks and other black marks present.
Staff was incredibly polite and nothing was too much.
Breakfast was really nice and fresh. Only dienside was that you had to wait a while for the hot food to be topped up.
Comment from Hotel Management
31 Oct 2024 by Gaiane, Hotel Management
Thank you for taking the time to tell us about your experience at Crowne Plaza Chester. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Gaiane. Front Office Manager
by A verified traveler
Posted 30 Oct 2024
Good things: very close to Chester Town Centre and if you are lucky and you arrive early there is parking at ground level. Rooms OK size with good sized TV and fridge. Free bottles of water and very quick replacement of any missing items like hot chocolate powder. Plenty of items like tea bags / coffee.
Very welcoming reception staff.
There is a pool and a gym.
Not so great: main entrance of the hotel is in a grim dark passage surrounded by car parks.
There is a large breakfast buffet but taste was a bit boring and the little baguette piece I had was dry and tasteless. Had better and fresher baguette just going to M&S.
Some items probably were simply to long under the heat lamp to keep warm as they were hard like the fried egg we had
Main problem are the pool rules. Children not allowed to use any gym equipment. Not allowed to use the sauna, steam room, jacuzzi.
We arrived Wednesday morning at 8:30 and were told Children are not allowed to swim before 9 am. Bizarre rule. My 10 year old daughter is in a swimming club doing competitions. Why is she not allowed to swim before 9 am ?
We returned 9 am and were then told by a pensioner what water gymnastics start at 9:15 and it would be impossible to swim at the same time.
So we had 15 minutes in the water and then left.
I had chosen the hotel in Chester on purpose so we can look at Chester zoo and go swimming.
Would not book this hotel again.
Comment from Hotel Management
31 Oct 2024 by Reception, Hotel Management
Thank you for taking the time to tell us about your experience at Crowne Plaza Chester. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if we can be of assistance to you, please contact us directly, Reception Team
by A verified traveler
Posted 13 Oct 2024
The best part of this property are the employees that make it run. I’d like to give a shout out to the kitchen staff. Especially Maria the cook, and William and Tayanne. They went above and beyond to make my stay comfortable and they made us feel welcomed to the Chester community.
Comment from Hotel Management
14 Oct 2024 by Bradley Buckley, Hotel Management
Thank you for taking the time to tell us about your experience at Crowne Plaza Chester. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Bradley Buckley Reception Supervisor
by A verified traveler
Posted 10 Oct 2024
The cupboard door furniture was in poor repair - the handle just falls of as it is not securely fixed to the door.
Like all hotels there are not enough hangers in the closet. I know I could ask for more, but I should not have to do this.
Otherwise, I'm totally happy with the facilities and condition.
Comment from Hotel Management
11 Oct 2024 by Gaiane, Hotel Management
Thank you for taking the time to tell us about your experience at Crowne Plaza Chester. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Gaiane. Front Office Manager
by A verified traveler from Rossendale
Posted 4 Oct 2024
A comfortable and convenient hotel with good food & service.
Comment from Hotel Management
5 Oct 2024 by Gaiane, Hotel Management
Thank you for taking the time to tell us about your experience at Crowne Plaza Chester. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Gaiane. Front Office Manager
by A verified traveler
Posted 21 Sep 2024
Close to theatre
Comment from Hotel Management
21 Sep 2024 by Bradley Buckley, Hotel Management
Thank you for taking the time to tell us about your experience at Crowne Plaza Chester. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Bradley Buckley Reception Supervisor
