Ratings based on 935 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Justin Maldonado General Manager, Hotel Management
Thank you for your positive review
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Justin Maldonado General Manager, Hotel Management
Thank you for your positive review
by A verified traveler
Posted 11 Dec 2024
Staff was super nice
Comment from Hotel Management
11 Dec 2024 by Justin Maldonado General Manager, Hotel Management
Thank you for your kind words! We’re thrilled to hear that our staff made such a positive impression on you. Providing warm and friendly service is what we strive for every day.We hope to welcome you back soon for another great stay!
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Justin Maldonado General Manager, Hotel Management
thank you for your positive review
by A verified traveler
Posted 8 Dec 2024
Nice pool and room. Breakfast included with room booking. Our child ate free. Hallways and elevators weren’t up to par. Carpets very soiled.
Told about $100 deposit last minute, told later that it would come right back to the account. It’s been a week and we are being told 30 days now??? Never been asked for a hotel deposit in our history of travels. (paid for room in advance)
The Sunday morning staff in restaurant area were extremely humble and kind/deserve acknowledgment, a bonus and an opportunity to teach other staff about hospitality. Room cleaning staff were very kind/curious as well.
Ice maker on our floor was busted.
This was an Expedia order so when I asked for a receipt confirming no additional charges upon check out I was told I can’t get one/refer to my Expedia receipt.
We barely slept due to a very loud crew on the 3rd floor.
This was our son’s 13th bday get away.
Counter staff were professional but cold.
Comment from Hotel Management
8 Dec 2024 by Justin GM, Hotel Management
We understand your frustration and appreciate your concern regarding the temporary hold on your account. Please note that the timeframe for the release of funds is determined by your bank or payment provider. For example, if Apple Pay was used, the process may take 10 to 14 days, whereas cash deposits can take up to 30 days to be refunded.This is why we strongly recommend avoiding the use of Apple Pay or cash for transactions, as these methods tend to have extended processing times. Please be assured that the hotel releases the hold on your account immediately upon checkout. However, the time it takes for the funds to reflect in your account is solely dependent on your financial institution’s policies. Thank you for your understanding.
by A verified traveler from Colorado Springs
Posted 6 Dec 2024
We never had our room serviced and we were gone from 0900 to 6pm. I went to the front desk upon our return and they said sorry no housekeeping was working and they gave clean towels. Nothing else.
Comment from Hotel Management
7 Dec 2024 by Justin Maldonado General Manager, Hotel Management
Thank you for taking the time to share your feedback. I want to sincerely apologize for the inconvenience you experienced during your stay. Not having your room serviced despite being away all day is not the level of service we strive to provide, and I regret that we fell short in this instance.While I’m glad our front desk team was able to provide you with clean towels, this does not make up for the lack of a full housekeeping service. Please know that your concerns will be shared with our team to ensure we address and prevent such oversights in the future.If there’s anything we can do to make this right or if you’d like to discuss your experience further, please don’t hesitate to contact me directly at the hotel. Your satisfaction is important to us, and I hope we have the opportunity to provide you with a better experience on a future stay.
by A verified traveler
Posted 4 Dec 2024
From check in to departure the staff is super friendly. The room was super clean. The television was grand . The bathroom is white white . It is worth every dollar spent .
Comment from Hotel Management
4 Dec 2024 by Justin Maldonado General Manager, Hotel Management
Thank you for your wonderful feedback! We’re thrilled to hear that your stay exceeded expectations, from the warm hospitality of our staff to the cleanliness and comfort of your room. It’s great to know you enjoyed the television and sparkling bathroom as well!Your satisfaction is our top priority, and we’re so glad you found value in your experience. We look forward to welcoming you back for another exceptional stay in the future.
by A verified traveler
Posted 1 Dec 2024
Convenient and easy parking.
Comment from Hotel Management
1 Dec 2024 by Justin Maldonado General Manager, Hotel Management
Thank you for your positive review
by A verified traveler
Posted 1 Dec 2024
The lady in the. cafeteria needs some help during the busy times. She was doing everything by herself during breakfast: taking orders, getting the dishes, cleaning tables. The people at the reception desk were nice and courteous.
Comment from Hotel Management
1 Dec 2024 by Justin Maldonado General Manager, Hotel Management
Thank you for bringing this to my attention. I truly appreciate your recognition of the effort and dedication displayed by our cafeteria team member, as well as the courtesy of our front desk staff. However, it’s clear that additional support is needed during busy breakfast hours to ensure a smoother experience for both our team and our guests.I’ll address this matter promptly and explore ways to provide the necessary assistance during peak times. Your feedback is invaluable in helping us improve, and we look forward to providing an even better experience during your next visit. If there's anything further you'd like to share, please don't hesitate to let me know!
by A verified traveler
Posted 29 Nov 2024
Dry clean and friendly staff and great food
Comment from Hotel Management
29 Nov 2024 by Justin Maldonado General Manager, Hotel Management
Thank you for your positive review
