Ratings based on 988 Verified Reviews

3.1 out of 5
74% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Dec 2024
5 out of 5
by A verified traveler

Posted 11 Dec 2024
Enjoyable and as advertised!!!
Comment from Hotel Management
13 Dec 2024 by Hotel Management , Hotel Management
Dear Justen,Thank you for your positive review! We are delighted to hear that your experience met expectations and that you enjoyed your stay at Extended Stay America. We appreciate your feedback and look forward to welcoming you again for another great stay.Sincerely,Hotel Management
2 out of 5
by A verified traveler

Posted 8 Dec 2024
Roaches all over the room
Comment from Hotel Management
9 Dec 2024 by Sincerely, Hotel Management, Hotel Management
Dear Tina,Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your next visit to the area.Sincerely,Hotel Management
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 8 Dec 2024
1 out of 5
by A verified traveler

Posted 10 Nov 2024
I booked a room on expedia and the pics showed on the internet wasnt as seen on the internet. Walked into the room and wasnt pleased very small room this is a motel. It a hotel. False advertising The bathroom smelled just like sh..also the microwave was filthy. I went to the office to get cleaning products and the gentleman said he coulnt gjve me that but never offered me another room. I call the 888 number. and spoke to a representative 5 times however never got pass me letting them allow me to complain and tell them what the situation is to make it better The last rep advised me someone would call me back in an he call never happened. I couldn't sleep last night at all, went to the office and advised Ms Nancy of what happened. Ms Nancy was very understanding and nice, hospitible
Comment from Hotel Management
11 Nov 2024 by Hotel Management, Hotel Management
Dear Vernette, Thank you for choosing our hotel and taking the time to share your concerns. We extend our sincere apologies if your stay did not meet your expectations. Please be assured that we will thoroughly examine the issues you have raised with our team to make necessary improvements. Should our handling of this matter have fallen short of your expectations, we regret any dissatisfaction you may have experienced. Ensuring your comfort and contentment remains our foremost priority, and we anticipate the opportunity to welcome you back in the future, affording you the elevated experience that you rightly deserve.Sincerely,Hotel Management
4 out of 5
by A verified traveler

Posted 2 Nov 2024
stairs and sidewalks need a lot of attention old car need to be towed out
Comment from Hotel Management
3 Nov 2024 by Hotel Management , Hotel Management
Thank you, Meneco, for your feedback. We are pleased to hear about your stay and appreciate your observations regarding the property’s upkeep. At Extended Stay America, we are dedicated to making improvements, including attention to the outdoor areas. We look forward to welcoming you back and providing an even better experience.Sincerely,Hotel Management
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 28 Oct 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Oct 2024
4 out of 5
by A verified traveler

Posted 10 Oct 2024
Está muy bien el hotel. Limpio, amplio , cómodo , tranquilo, etc.
Comment from Hotel Management
11 Oct 2024 by Hotel Management, Hotel Management
Dear Marcelo, It was a pleasure having you as our guest at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to learn you enjoyed your stay and that our property and service met your expectations! We hope you will revisit the area the next time you are in it. Sincerely,Hotel Management
5 out of 5
by A verified traveler

Posted 7 Oct 2024
The rooms were clean but did smell like smoke