Ratings based on 990 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
I really enjoyed my stay at this hotel. The staff was very friendly and the atmosphere in the lobby is very welcoming. They have a coffee shop, bar, and sit down dining for meals. The room itself was clean and the beds & pillows were super comfortable. The thermostat adjusted quickly to whatever temp I set it to. The showers were nice and the water pressure is good. They have complimentary BIG bottles of shampoo conditioner and body wash mounted to the walls. Would definitely use them again or recommend to anyone traveling to Norfolk.
by A verified traveler
Posted 18 Nov 2024
Requested facecloths for next day but was told none were available. The metal supports for the bedframe was showing. This made the bed look like something from a low end motel. I was double charged for the room but was told my debit card was declined. The chicken dinner was dry and tasteless.
Comment from Hotel Management
20 Nov 2024 by Guest Services Team, Hotel Management
Dear Val, Thank you for sharing your experience with us. We regret that several aspects of your stay fell short of expectations. We understand how these details impact your comfort, and we are sorry for the inconvenience. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We also apologize for any billing-related concerns you had and if these were not resolved to your satisfaction. Thank you for bringing this to our attention, and we ask that you give us some time to look into this. We hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Your Guest Services Team at Delta Hotels by Marriott Chesapeake Norfolk
by A verified traveler
Posted 11 Nov 2024
The toilet did not flush.The t.v cable was not working.
Comment from Hotel Management
12 Nov 2024 by Guest Services Team, Hotel Management
Dear Linda, Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience caused by the toilet and TV cable not working during your stay. This is certainly not the experience we want for our guests, and we’ll have our maintenance team address these concerns immediately to ensure they don’t happen again. We appreciate your feedback and hope you’ll give us another chance to provide a better experience in the future.Sincerely,Your Guest Services Team at Delta Hotels by Marriott Chesapeake Norfolk
by A verified traveler
Posted 10 Nov 2024
Thanks for everything!
Comment from Hotel Management
10 Nov 2024 by Guest Services Team, Hotel Management
Dear Deno, Thank you for your outstanding review. We are glad that we exceeded all of your expectations and that you loved so much about your stay. Our team will be delighted to hear your feedback. Thank you again for sharing your experience with others, and we look forward to many more visits with you at Delta Hotels Chesapeake Norfolk.Sincerely,Your Guest Services Team at Delta Hotels by Marriott Chesapeake Norfolk
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
1 Nov 2024 by Guest Services Team, Hotel Management
Dear Naja, We love knowing that you had such a great experience. Thanks for choosing Delta Hotels Chesapeake Norfolk, and we hope your next visit with us will be soon!Sincerely,Your Guest Services Team at Delta Hotels by Marriott Chesapeake Norfolk
by A verified traveler
Posted 1 Nov 2024
The hotel was spacious and staff kind and thoughtful. My room was comfortable and clean, but there were several maintenance issues in my sister's room, such as a running toilet, noisy refrigerator, and other minor issues. Whatever was used to clean her bathtub made it impossibly slippery. Food was good, but the dining room a bit understaffed at breakfast. Overall a good stay, great staff, perhaps some attention needed to the rooms.
Comment from Hotel Management
1 Nov 2024 by Guest Services Team, Hotel Management
Dear Colleen, Thank you for choosing Delta Hotels Chesapeake Norfolk and for taking the time to post a review! We are delighted that you found your stay enjoyable and that your interactions with our staff have been so exceptional. We are sorry to hear about the maintenance challenges in your sister's room and appreciate your feedback on these areas, as well as on the breakfast service. Comments like yours are invaluable in helping us focus on areas for improvement, ensuring both comfort and convenience. We are grateful for your comments and hope to welcome you back for an even smoother stay in the future. Safe travels!Sincerely,Your Guest Services Team at Delta Hotels by Marriott Chesapeake Norfolk
by A verified traveler
Posted 22 Oct 2024
Staff was welcoming and the room was well equipped.
Comment from Hotel Management
23 Oct 2024 by Guest Services Team, Hotel Management
Dear Monika, Thank you for choosing Delta Hotels Chesapeake Norfolk and for your terrific review. Your compliments are a pleasure to read, particularly regarding our staff. We take pride in providing exceptional hospitality to our guests, so it is great to see our efforts acknowledged. We are also pleased to know that your room provided everything you needed for a comfortable experience. We always strive to create an inviting atmosphere and ensure our guests have all the essentials for a pleasant visit. We hope to have the pleasure of welcoming you back again soon!Sincerely,Your Guest Services Team at Delta Hotels by Marriott Chesapeake Norfolk
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Guest Services Team, Hotel Management
Dear Scott, Thank you for choosing Delta Hotels Chesapeake Norfolk. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Your Guest Services Team at Delta Hotels by Marriott Chesapeake Norfolk
by A verified traveler
Posted 17 Oct 2024
Great stay!
Comment from Hotel Management
18 Oct 2024 by Guest Services Team, Hotel Management
Dear Annie, Knowing you enjoyed every aspect of your stay at Delta Hotels Chesapeake Norfolk is why we do what we do! Thank you for taking the time to leave your rating. We look forward to seeing you again whenever your travels bring you back to the area.Sincerely,Your Guest Services Team at Delta Hotels by Marriott Chesapeake Norfolk
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Guest Services Team, Hotel Management
Dear Justin, Your generous rating made our day! We are dedicated to providing every guest with a great experience at Delta Hotels Chesapeake Norfolk, and we appreciate you taking the time to leave your feedback. We hope to see you soon.Sincerely,Your Guest Services Team at Delta Hotels by Marriott Chesapeake Norfolk
