Ratings based on 3 Verified Reviews
2.0 Room cleanliness
2.3 Service & staff
3.0 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jul 2024
I booked 2 units of the Premium Suite at the Nurbayu Chalet for a 1 night stay on 13 Jul 2024. However, I was given the Nurbayu Guesthouse as replacement as all units have been taken up.
Overall the conditions of the Nurbayu Guesthouse is not satisfactory.
Comment from Hotel Management
22 Jul 2024 by Eva, Hotel Management
Apologies for the inconvenience caused, Mohd! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Eva
by A verified traveler
Posted 27 Apr 2023
i already paid online but the properties told it already full booking and no more room for me and familys ask me to make refund from expedia
by A verified traveler
Posted 18 Oct 2021 on Hotels
Comment from Hotel Management
20 Oct 2021 by Jane, Hotel Management
Hi, Khalilah! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!
