Ratings based on 962 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Where do I start?
Reception didn't answer phone. Room wasn't ready, alternative room wasn't set-up, didn't have enough robes, robes were only youth sized, coffee mugs, bath towels, no bedding for sofa bed or pillows, fridge didn't work, no air conditioning at all. Bedroom tv not working properly, bigger and better shower in a Travelodge. It took 2 hours and an extra call to reception to get the room essentials sorted. Bath towels were tiny, not sheets. All in all, we were so very disappointed, this establishment charges but doesn't deliver, they trade on their exterior look but seem to be let down by a lack of staff (who try very hard to cover-up the cracks) and/or someone in charge who could do the job of manager or "meet and greet". In fact, we never ever saw anyone who gave us any feeling of welcome, let alone apologises, or recompense for the lack of what we paid for, i,e, a night away for my 61st birthday. I thought that being a 4 star Country Club meant that we would be looked after. We in fact, felt that we were just another number, filing in and out. I booked your establishment because I thought I would be valued.
I wasn't, I begrudge paying £196 for a nights' stay. I must say however the breakfast was lovely. Regards,
Jeff Wenten-Cope.
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 24 Nov 2024
The staff were amazing
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 23 Nov 2024
A lovely venue in beautiful surroundings.
by A verified traveler
Posted 22 Nov 2024
Beautiful location, beautiful building, lovely friendly staff, a special shout out to Sonia. We will be back 😍
by A verified traveler
Posted 3 Nov 2024
No hot water, just luke warm.
Shower was a trickle
Not impressed as not getting the basics right!
by A verified traveler
Posted 20 Oct 2024
by A verified traveler
Posted 13 Oct 2024
We checked in and went to the room, but the radiator valve was jammed open so incredibly hot! The duty manager moved us to another room which was nice but the pillows were very poor and offered no support.
