Ratings based on 8 Verified Reviews

3.9 out of 5
2.8 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 20 Jan 2020
Comment from Hotel Management
22 Jan 2020 by Guest Relations Manager, Hotel Management
Dear Guests, Many thanks for choosing Hotel Pamporovo for your holiday destination. We are glad to see your high scores and we do hope that you liked your vacation and will be our guests again. Kind regards Guest Relations Manager Hotel Pamporovo
4 out of 5
by A verified traveler

Value for money

Posted 7 Jan 2020 on Hotels
The hotel location is good. Food was delicious. Furniture needs upgrading. Very old and uncomfortable beds
Comment from Hotel Management
7 Jan 2020 by Guest Relations Manager, Hotel Management
Dear Guests, Thank you for choosing Hotel Pamporovo for your vacation. We are happy to hear that you have enjoyed your holiday and created unforgettable memories. Your feedback is very important to us, as it shows that we are working in the right direction. It would be our pleasure to welcome you as our guests on your next holiday. Kindest regards Guest Relations Manager Hotel Pamporovo
4 out of 5
by A verified traveler from Veria

Posted 2 Jan 2020
I realized that half of the building is rennovated. My room was ok but my friends' room had damages. They were changing towels and sheets regularly but they weren't cleaning the floor. Our reservation included only breakfast. We asked once if we could eat at the hotel restaurant with extra charge and they told us there was no availability. The employees were kind and helpful.
Comment from Hotel Management
3 Jan 2020 by Guest Relations Manager, Hotel Management
Dear guests, Thank you for visiting the Hotel Pamporovo. We are delighted to hear that you have enjoyed your stay. Your comments are important to us. We are looking forward to welcoming you again as our guests. Kindest regards Guest Relationship Manager Hotel Pamporovo
5 out of 5
by A verified traveler

Posted 30 Dec 2019
The hotel is not far away from the ski slopes with regular shuttles. The lobby is unique.
Comment from Hotel Management
3 Jan 2020 by Guest Relations Manager, Hotel Management
Dear Guests, Many thanks for choosing Hotel Pamporovo for your holiday destination. We are delighted to hear that you have had a great stay and you have enjoyed every single aspect of your holiday. This is our greatest endeavour! Thank you for your nice words about the lobby. It would be our pleasure and honour to welcome you as our guests again. Warmest regards Guest Relations Manager Hotel Pamporovo
5 out of 5
by A verified traveler

Posted 29 Dec 2019
Comment from Hotel Management
3 Jan 2020 by Guest Relations Manager, Hotel Management
Dear Customers, Many thanks for choosing Hotel Pamporovo as your holiday destination. We are delighted that you enjoyed your stay and you gave us such a high score. We will be happy to welcome you as our guests again. Kindest regards Guest Relations Manager Hotel Pamporovo
3 out of 5
by A verified traveler

Θα μπορούσαν πολύ καλύτερα..!!

Posted 16 Feb 2020 on Hotels
Κάναμε κράτηση για 3 άτομα και μας συμπεριφερόταν σαν να ειμασταν 2, μεγάλο ξενοδοχείο αλλά παρατημένο και βρώμικο, πρωινό και βραδινό λίγες επιλογές και μέτριες
Comment from Hotel Management
27 Feb 2020 by Guest Relations Manager, Hotel Management
Dear Guests, We are sorry to hear that there was something which you did not like about your stay. It is not very clear however how you were treated like 2 guests instead of 3. Our doubles rooms have 2 standard beds and a foldable bed, if that is what you mean. We normally have praises for the food We wish you all the best in your future holidays. Guest Relations Manager Hotel Pamporovo
5 out of 5
by A verified traveler

Severek kaldık.

Posted 1 Feb 2020 on Hotels
Beklentimizin üzerinde idi. Çalışanlar güleryüzlü karşıladılar bizleri ve pozitif tavırlarıyla mutlu bir tatil geçirmemize vesile oldular. Oda oldukça sıcak ve ferahtı. Banyo temizdi, kahvaltısı yurtdışı için gayet yeterli idi. Havuzu sıcaktı, bilardo ve bowling alanları geniş ve temizdi. Bir dahaki gelişimizde de burada kalacağız.
Comment from Hotel Management
6 Feb 2020 by Guest Relations Manager, Hotel Management
Dear Guest, Many thanks for choosing Hotel Pamorovo for your holiday destination. We are delighted to hear that your stay was so good and you were pleased with the staff, the swimming pool and the breakfast. It is going to be our pleasure to welcome you as our guest again next time you are in Bulgaria. Kindest regards Guest Relations Manager Hotel Pamporovo
1 out of 5
by A verified traveler

Posted 6 Jan 2020
Comment from Hotel Management
7 Jan 2020 by Guest Relations Manager, Hotel Management
Dear Customers, Many thanks for choosing Hotel Pamporovo for your holiday destination. We are sorry to see that you scored us so low and you did not enjoy your stay. We would appeciate if you did not comment as an anonymous guest and would have shared your concerns with the management of the hotel while you were still here. Kind regards Guest Relations Manager Hotel Pamporovo
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