Ratings based on 356 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
A stay with mixed feelings
Posted 7 Aug 2024 on HotelsRoom was well cleaned. Cleaning staff were friendly when we passed them as we were departing. Room was quiet and enjoyable, bathroom tired and basic but functional and clean. Swimming pool was larger than expected and a peaceful haven. Negatives were lack of receptionist at departure, being presented with our “bill” and not being permitted to leave without paying… we had already paid. We booked the hotel on account of its recommended restaurant which we were told on arrival wouldn’t cater or amend their existing menu to cater to vegetarians nor vegans. Ridiculous in this day and age, you cannot claim “eco” credentials if you are forcing meat and dairy and offering no alternative. Equally, you cannot claim to be environmentally conscious while offering nescafé sachets for coffee! Nescafé instant coffee has no place in a mid range room. Do better - people expect local ingredients, demonstration of eco awareness and better service. The welcome at the hotel was great, the person went out of their way to accommodate my reduced mobility and changed our room last minute which was unexpected, but we were very grateful for. Fortunately the hotel opposite was really accommodating in adapting their menu and offering dishes that were meat free for the duration of our stay. They really went above and beyond for us and we would recommend others to eat there.
by A verified traveler
Posted 15 Jul 2024
My wife and I thoroughly enjoyed our two-night stay here. A five-minute walk to the chateau de Chenonceau and short drives to many others. Excellent service. Plan to dine in the restaurant; the cuisine is wonderful with fair prices and excellent servers, and the atmosphere on the beautiful terrace couldn’t be better. Very quiet at night. Easy parking. Hard to imagine what else one could want. (A personal note: I stayed in this hotel about 20 years ago. When deciding to return to this area, I remembered the staff and how much I had enjoyed my stay and selected it again. I will select it the next time as well and recommend it to friends. The hotel is run by the same management as it was 20 years ago. It is beautiful, and the people running it are terrific! Wonderful time! I will certainly be back. Thank you to all the staff!)
by A verified traveler
Posted 29 Jun 2024 on Hotels
by A verified traveler
Friendly service in a delightful settng
Posted 24 Jun 2024 on Hotelsby A verified traveler
Posted 3 Jun 2024
It was our second stay at the hotel. It is very close to the chateau. The service was great, restaurant ok, roses were beautiful
by A verified traveler from Georgetown
Posted 14 May 2024
Very old property with alot of character. Amble onsite parking. Breakfast was excellent and worth the price. Great staff. Would definitely recommend and would return for a longer stay.
by A verified traveler
Posted 11 Apr 2024
Overall, we had a great night here. Very clean and spacious, and well maintained. 5 minutes walk to Chateau Chenonceau. The only thing that was a bit problematic was that the room door lock system was getting old, so I could not easily lock or unlock the door and ask for the receptionist's help. Hopefully, the lock will be replaced before the busy season starts!
by A verified traveler
Posted 6 Jul 2023
A wonderful, classic French country hotel.
Comment from Hotel Management
16 Jul 2023 by xl, Hotel Management
Dear Sir ,We thank you for your positive comment following your stay in our House.We are very happy to read that you enjoyed your stay and this satisfaction of our customers is the best reward for all of our teams who work every day to obtain this result.We hope to welcome you again during your next stay in the region.The reception
by A verified traveler
Posted 24 May 2023
The only problem was the bathroom. The tub shower floor was very slippery and had difficult egress. One step down to the bathroom and 2 steps up to the water closet.
Comment from Hotel Management
16 Jul 2023 by x, Hotel Management
Dear Sir ,We thank you for your positive comment following your stay in our House.We are very happy to read that you enjoyed your stay and this satisfaction of our customers is the best reward for all of our teams who work every day to obtain this result.We hope to welcome you again during your next stay in the region.The reception
by A verified traveler
Posted 9 May 2023
Lovely gsrfens, close to local attractions. Staff member Antonella was fabulous. We were not pleased with the room.
Comment from Hotel Management
11 May 2023 by xavier , Hotel Management
Chère Madame, Nous faisons suite à votre avis rédigé sur expédia après votre séjour et nous sommes vraiment navrés de ne pas avoir été totalement à la hauteur de vos attentes suite à votre séjour dans notre établissement.La satisfaction de nos clients étant notre priorité nous vous remercions pour vos commentaires constructifs qui nous permettront de tenter d'améliorer nos prestation et services. Nous constations que vous avez été charmés par les lieux, notre jardin et sa Roseraie qui commence à produire ses plus belles fleurs actuellement, la proximité avec le château de Chenonceau et les ballades au bord du Cher , et bine sûr notre accueil car nous essayons à chaque instant de répondre à la demande de nos clients. Vous auriez d'ailleurs dû ne pas hésiter à nous faire part de votre déception au niveau de la chambre et nous aurions pu vous montrer d'autres chambres si nous avions eu la disponibilité. En effet nous proposons plusieurs catégories : Supérieure, Charme, Tradition, classique. Mais même au sein d'une même catégorie toutes nos chambre sont différentes et selon la sensibilité et le goût de chacun certains de nos clients préfèrent telle ou telle ou telle chambre. Nous espérons vous accueillir lors d'un prochain séjour afin de vous faire découvrir la diversité de nos chambres. A bientôtCordialement
