Ratings based on 93 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Oct 2024
Reserved 2 queen bedroom, got two twin beds. Tad uncomfortable. Front desk was extremely difficult to communicate with. WiFi was not easy either. Needed two levels of help which front desk was unable to grasp. We loved our stay there 6 months ago. This time, was no picnic and not as relaxing. The food and service at restaurants were excellent.
Comment from Hotel Management
4 Oct 2024 by Saptarshi Biswas, Hotel Management
Dear Shyla,We apologize for the inconvenience caused to you during your stay. We thank you for sharing your experience with us and we would like to assure you we have shared the same with our team to make sure we address the root cause and work on improving our service to you on your next visit.Regards,Saptarshi Biswas,General Manager.
by A verified traveler
Posted 9 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Saptarshi BIswas, Hotel Management
Dear Ronak,Thank you for your kind review!We are pleased to know that you are happy with your experience at Sheraton Grand Chennai Resort & Spa, Mahabalipuram.It was a pleasure to serve you and we look forward to welcoming you back to the Resort soon!Regards,Saptarshi BiswasGeneral Manager
by A verified traveler
Posted 15 Jul 2024 on Hotels
Excellent service. The ambience was great. The shine spa was amazing
Comment from Hotel Management
16 Jul 2024 by SB, Hotel Management
Dear Suresh Kumar,Thank you for taking the time out to review our property. We are glad you enjoyed your stay and our hospitality has made your experience a memorable one. It was a pleasure hosting you and we look forward to welcoming you back to the Resort soon!Regards,Saptarshi BiswasGeneral Manager
by A verified traveler
Posted 21 Jun 2024
The stay was very good. The ambience was perfect. A special shoutout to Chef Ravi and Shradha for taking care of all our small needs and requests. We will definitely revisit the resort again in future.
Comment from Hotel Management
22 Jun 2024 by SB, Hotel Management
Dear Sai,We are truly delighted to know that you had an amazing experience. Your kind words of appreciation have been shared with the entire team and will surely motivate them to keep up the good work. Thank you for highlighting our team members efforts. We look forward to welcoming you again soon. Kind Regards,Saptarshi BiswasGeneral Manager
by A verified traveler
Posted 17 Jun 2024
Good to stay with family
Comment from Hotel Management
18 Jun 2024 by Saptarshi Biswas, Hotel Management
Dear Veeracholan,Thank you for your kind feedback!We are pleased to know that you are happy with your experience at Sheraton Grand Chennai Resort & Spa.It was a pleasure hosting you and we look forward to welcoming you back to the Resort soon!Regards,Saptarshi BiswasGeneral Manager
by A verified traveler
Lovely place to stay!
Posted 8 Jun 2024 on HotelsThis was our first time in India! Couldn’t have picked a better place to stay. Everyone was friendly and accommodating and checked in on us regularly. They even helped us coordinate with the airport when our baggage was lost! The room was bright and airy and clean! They provided ample water in the room and replenished it each day! We visited the restaurant several times and it was delicious every time. The spa was relaxing and lovely, we got massages.if we needed a taxi they helped us get one, even from the airport to the hotel when we first arrived via e-mail! Overall they made us feel very welcome in a new place! Thank you, Malika & Nithin for all of your help throughout our stay!
Comment from Hotel Management
10 Jun 2024 by Saptarshi Biswas, Hotel Management
Dear Megan,Greeting from Sheraton Grand Chennai, Mahabalipuram.We are truly delighted to know that you had an unforgettable experience and it is heartening to note that you enjoyed our Amenities, Restaurants and our Services. Thank you for highlighting our team members efforts it is sure to brighten up their day and further motivate us to do better. We are glad you enjoyed your time here. It was a pleasure hosting you and we look forward to welcoming you back again with us soon! Kind Regards,Saptarshi BiswasGeneral Manager
by A verified traveler
Posted 5 Apr 2024 on Hotels
Sheraton stay was lovely and special for a lot of reasons!! Although the beachfront rooms are not a thing here, kids would love this property - it has a gorgeous lawn for kids to play and nice outdoor play area! My 4 year old and 1 year old had lots of fun here. Staff went above and beyond to make sure we are comfortable all the time. Food was delicious as well. I would definitely recommend this property for families especially with toddlers / younger kids.
Comment from Hotel Management
8 Apr 2024 by SB, Hotel Management
Dear Guest,Greetings from Sheraton Grand Chennai Resort & Spa!Thank you for your kind feedback!We are delighted to know that the team took care of you and made you feel comfortable & hospitable. The entire team will be delighted to know that you enjoyed your meal by the bay and loved your time here at Sheraton Grand Chennai Resort & Spa.We look forward to welcoming you back to the Resort soon!Regards,Saptarshi BiswasGeneral Manager
by A verified traveler
Posted 1 Feb 2024
My family was happy with the hospitality!
Comment from Hotel Management
3 Feb 2024 by Saptarshi Biswas, Hotel Management
Dear Mahesh,Greetings from the team!Thank you for your heartfelt comments, it means a lot to us! We are truly delighted to know that you had a pleasant experience. We greatly appreciate your time and we look forward to having you with us again soon!Kind Regards, Saptarshi BiswasGeneral Manager
by A verified traveler
Posted 19 Nov 2023
Comment from Hotel Management
11 Dec 2023 by Amit Kumar, General Manager, Hotel Management
Dear Aswin,We must share with you that your feedback is very important for us. Thank you for your valuable feedback!We deeply regret the inconvenience caused to you. We have taken note of your feedback, and assure you that our team will work on it to make the services much better for you.We hope to welcome you back to the resort as we would love to deliver a better experience for you.Regards,Amit KumarGeneral Manager
by A verified traveler from Gurgaon
Posted 29 Oct 2023
Love the beach access; good food at C-Salt, which is by the beach; Overall great property for family traveling with kids.
Comment from Hotel Management
31 Oct 2023 by Amit Kumar, General Manager, Hotel Management
Dear Muthuraman,Greetings from Sheraton Grand Chennai Resort & Spa!Thank you for your kind feedback!We are delighted to know that the team took care of you and made you feel comfortable & hospitable. The entire team will be delighted to know that you enjoyed your meal by the bay and loved your time here at Sheraton Grand Chennai Resort & Spa.We look forward to welcoming you back to the Resort soon!Regards, Amit KumarGeneral Manager
