Ratings based on 12 Verified Reviews
3.3 Room cleanliness
3.4 Service & staff
4.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Disappointing for 4.5*
Posted 7 Jul 2024 on HotelsCleanliness of the hotel was shocking for a hotel considered 4.5*. The bedsheets, headboard and sofa were dirty. Despite asking for clean sheets, there were none available and we were relocated to a different room. Whilst the second room was nicer, the bathrooms in both rooms need to either be cleaned properly and thoroughly, or be refurbished.
Food options were limited and room service was not great. Overall, the hotel was a great disappointment.
by A verified traveler
Posted 13 May 2024
One of the dirtiest, mean staff, poor hygienic buffet and chery on top - no one will answer any call for help.
by A verified traveler
Posted 16 Feb 2024
I really liked our stay.
Comment from Hotel Management
1 Mar 2024 by Dev, Hotel Management
Dear Guest,Greetings from Park Plaza Chennai OMR!Thank you for posting your appreciative and motivational comments about your experience. We are delighted to read from your review that you enjoyed your recent visit with us and we also appreciate you pointing out the excellent service you received from our ambassadors.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Park Plaza Chennai OMR.We look forward to welcoming you back.Warm Regards
by A verified traveler
Posted 22 Jan 2024
Terrible reception service. Very slow to basic requests. Room was smelling of smoke. Bathrooms were not clean. Will not stay at this location again
Comment from Hotel Management
26 Jan 2024 by Dev, Hotel Management
Dear Guest,We thank you for sharing your experience during your recent visit to our hotel.We deeply regret to know that your expectations were not met by us in addition to this we request you to share your experience specifically as it would provide an opportunity to demonstrate the corrective measures to prevent us accordingly in the future.We look forward to meeting you during your next visit to Park Plaza Chennai OMR and would be delighted to assist you with any requirements.Thank youWith RegardsPark Plaza Chennai OMR
by A verified traveler
Posted 17 Dec 2023
Dear Expedia Team,
I would like to express my disappointment regarding my recent stay at Park Plaza Chennai OMR.
Unfortunately, my experience was marred by several issues, including foggy and dirty windows, stained bedsheets, the absence of hand towels and a hair dryer, a malfunctioning toilet lid, and the unavailability of water in the pool.
It is my strong belief that guests should be informed about such shortcomings beforehand, enabling them to make an informed decision about whether to choose this hotel or not. Regrettably, these issues significantly impacted the quality of my two-day vacation with my family.
I trust you will take this feedback seriously, and I hope it contributes to improvements in the services provided by Park Plaza Chennai OMR.
Sincerely,
Comment from Hotel Management
26 Jan 2024 by Dev, Hotel Management
Dear Guest,We thank you for sharing your experience during your recent visit to our hotel.We deeply regret to know that your expectations were not met by us in addition to this we request you to share your experience specifically as it would provide an opportunity to demonstrate the corrective measures to prevent us accordingly in the future.We look forward to meeting you during your next visit to Park Plaza Chennai OMR and would be delighted to assist you with any requirements.Thank youWith RegardsPark Plaza Chennai OMR
by A verified traveler
Posted 11 Dec 2023 on Hotels
Comment from Hotel Management
26 Jan 2024 by Dev, Hotel Management
Dear Guest,Greetings from Park Plaza Chennai OMR!Thank you for posting your appreciative and motivational comments about your experience. We are delighted to read from your review that you enjoyed your recent visit with us and we also appreciate you pointing out the excellent service you received from our ambassadors.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Park Plaza Chennai OMR.We look forward to welcoming you back.Warm RegardsPark Plaza Chennai OMR
by A verified traveler
Posted 5 Oct 2023
Comment from Hotel Management
11 Oct 2023 by Raj, Hotel Management
Dear Guest,Greetings from Park Plaza Chennai OMR!On behalf of our entire team at Park Plaza Chennai OMR, we are sorry that you weren’t wowed by your stay with us. If you have a moment and are willing to share more information regarding your experience, please do not hesitate to reach out to us. Meanwhile, we have noted the concerns you have highlighted and will ensure that corrective measure is taken to prevent such situations in the future. I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons.With Regards,RajPark Plaza Chennai OMR
by A verified traveler from Blacksburg
Posted 19 Jul 2023
This hotel is ok, but it should stop calling itself a 4 star property. I stayed there for 3 nights because it was close to an event venue in Thoraipakkam.
The breakfast buffet is alright, the pool and gym are pretty good (the gym feels pretty old school).
The rooms are ok, but the bathrooms have not been updated in a long time and are not very nice (multiple relatives of mine stayed in the same hotel and all felt the same lack of upkeep for the bathrooms).
The AC in my room was fairly ineffective, the room service terribly slow. Room cleaning results in towels being taken away and not being replaced for hours (who does that?).
The emergency stairs near the elevators are not actually emergency stairs, since they only lead to the next floor and not all the way to the bottom floor (do not take them in an emergency, you might get stuck on the next floor).
All in all, not worth the Radisson name.
Comment from Hotel Management
22 Jul 2023 by Raj, Hotel Management
Dear Guest,We thank you for sharing your experience during your recent visit to our hotel. We deeply regretted to know that your expectations were not met by us in addition to this we request you to share your experience specifically as it would provide an opportunity to demonstrate the corrective measures to prevent us accordingly in the future.We look forward to meeting you during your next visit to Park Plaza Chennai OMR and would be delighted to assist you with any requirements.Thank you
by A verified traveler
Posted 3 Apr 2023
The hotel is set back from the busy OMR road which gives it realize quietness. The staff was always ready to assist with a smile.
Comment from Hotel Management
4 Apr 2023 by Raj, Hotel Management
Dear Guest,Greetings from Park Plaza Chennai OMR!Thank you for posting your appreciative and motivational comments about your experience.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Park Plaza Chennai OMR. We look forward to welcoming you back.Warm RegardsPark Plaza Chennai OMR
by A verified traveler
Very satisfied to be staying at the Park Plaza
Posted 22 Feb 2023 on HotelsComment from Hotel Management
16 Mar 2023 by Raj, Hotel Management
Dear Guest,Greetings from Park Plaza Chennai OMR!Thank you for posting your appreciative and motivational comments about your experience.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Park Plaza Chennai OMR. We look forward to welcoming you back.Warm RegardsPark Plaza Chennai OMR
