Ratings based on 94 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Pune
Posted 26 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Vineesh Kurup , Hotel Management
Dear Nitin, Your fantastic review just made our day; thank you so much! It is such a delight to know that you enjoyed your stay at Novotel; and more importantly, the hospitality and services extended by our team. We are truly elated that your stay at your home (Novotel) in Chennai was truly memorable. We look forward to hosting you soon. Best Regards, General Manager
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Vineesh Kurup , Hotel Management
Dear Navdeep, We would like to thank you for choosing our hotel as your accommodation choice during your visit to Chennai. Thank you for taking the time out to inform us of the difficulties you have encountered during your stay with us. It is unfortunate to learn you did not enjoy your stay to the fullest with us at Novotel. This is definitely not the genuinely caring and personalized attention we pride ourselves for providing and which we are known for. Your feedback has been duly noted by us, and rest assured it will be taken up with the concerned department and addressed suitably. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future and I would like to reiterate our commitment to high service standards.
by A verified traveler
Posted 15 Nov 2024
Walking distance to India branch office , Quite , Rooms are good size & good std.
Comment from Hotel Management
25 Nov 2024 by Vineesh Kurup , Hotel Management
Dear Dinesh, We would like to thank you for choosing our hotel as your accommodation choice during your visit to Chennai. Thank you for taking the time out to inform us of the difficulties you have encountered during your stay with us. It is unfortunate to learn you did not enjoy your stay to the fullest with us at Novotel. This is definitely not the genuinely caring and personalized attention we pride ourselves for providing and which we are known for. Your feedback has been duly noted by us, and rest assured it will be taken up with the concerned department and addressed suitably. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future and I would like to reiterate our commitment to high service standards.
by A verified traveler from Edison
Posted 13 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Vineesh Kurup , Hotel Management
Dear Shankar, Your fantastic review just made our day; thank you so much! It is such a delight to know that you enjoyed your stay at Novotel; and more importantly, the hospitality and services extended by our team. We are truly elated that your stay at your home (Novotel) in Chennai was truly memorable. We look forward to hosting you soon. Best Regards, General Manager
by A verified traveler
Posted 26 Oct 2024
Customer service , Food were terrible
Comment from Hotel Management
1 Nov 2024 by Vineesh Kurup , Hotel Management
Dear Prabhu, We would like to thank you for choosing our hotel as your accommodation choice during your visit to Chennai. Thank you for taking the time out to inform us of the difficulties you have encountered during your stay with us. It is unfortunate to learn you did not enjoy your stay to the fullest with us at Novotel. This is definitely not the genuinely caring and personalized attention we pride ourselves for providing and which we are known for. Your feedback has been duly noted by us, and rest assured it will be taken up with the concerned department and addressed suitably. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future and I would like to reiterate our commitment to high service standards.
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Vineesh Kurup , Hotel Management
Dear Shankar,Your fantastic review just made our day; thank you so much! It is such a delight to know that you enjoyed your stay at Novotel; and more importantly, the hospitality and services extended by our team.We are truly elated that your stay at your home (Novotel) in Chennai was truly memorable.We look forward to hosting you soon.Best Regards,General Manager
by A verified traveler
Posted 19 Sep 2024
N/a
Comment from Hotel Management
21 Sep 2024 by Vineesh Kurup, Hotel Management
Dear Patrick,It has been our pleasure to welcome you at Novotel Chennai OMR and we thank you for sharing feedback about your recent visit.We look forward to welcome you again with us at Novotel; and we hope your next visit will be as pleasant as the previous one.
by A verified traveler
Posted 9 Sep 2024
Bit slow service. Other than that all good
Comment from Hotel Management
11 Sep 2024 by Vineesh Kurup, Hotel Management
Dear Upasana, Thank you for your feedback. We apologize for the slow service you experienced. We are glad to hear that overall your stay was good. We will address the service speed with our team. Looking forward to welcoming you back soon.
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
8 Sep 2024 by Vineesh Kurup, Hotel Management
Dear Venkatesh,It is with sincere regret that I noted your dissatisfaction with our services. It does not represent the quality of service we strive for at our hotel. We truly hope you will give us another chance to demonstrate our true hospitality which we are known for.
by A verified traveler
Very good interms of cleaness and Food.
Posted 7 Aug 2024 on HotelsThe Cleaness and Food was really good. But not a friendly hotel to understand the customer requirements.
Comment from Hotel Management
8 Aug 2024 by Vineesh Kurup , Hotel Management
Dear Guest, We would like to thank you for choosing our hotel as your accommodation choice during your visit to Chennai. Thank you for taking the time out to inform us of the difficulties you have encountered during your stay with us.It is unfortunate to learn you did not enjoy your stay to the fullest with us at Novotel. This is definitely not the genuinely caring and personalized attention we pride ourselves for providing and which we are known for.Your feedback has been duly noted by us, and rest assured it will be taken up with the concerned department and addressed suitably.We look forward to welcome you again with us at Novotel Chennai OMR. Sincerely, Vineesh Kurup General Manager
