Ratings based on 19 Verified Reviews

2.8 out of 5
80% of guests recommend
2.8 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 30 Apr 2024
Good environment
1 out of 5
by A verified traveler

Posted 5 Apr 2023
Hotel is very poorly maintained and dirty. Do not recommend to anyone.
1 out of 5
by A verified traveler

Posted 6 Dec 2022
Initially the checkout time said 24 hrs now they are asking to checkout in 13 hrs which is unacceptable
Comment from Hotel Management
6 Dec 2022 by Manager, Metro Grand Hotel, Hotel Management
Dear Guest, As per our policy we provide Checkin from 12Noon and Checkout before 12Noon. We provide a grace time of upto 2hrs. After the grace time, a late checkout charge will be applicable. Our reception has communicated the same to you as well. But based on your request for late checkout, our reception has offered a discounted late checkout charge with additional grace time.Thank you.
4 out of 5
by A verified traveler

Ok

Posted 16 Oct 2022 on Hotels
1 out of 5
by A verified traveler

Worst hotel experience ever

Posted 22 Jul 2022 on Hotels
Worst hotel experience ever. Very old building with zero maintenance. Looks like a godown. Rooms, hallway, restroom and everything else is dirty and smelly. Don’t ever stay in this hotel.
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 14 May 2022 on Hotels
1 out of 5
by A verified traveler from Erode

Posted 28 Dec 2020
Very old, dirty and unmaintained property.photos posted in the site is very misleading may be taken10 years back. Not even WIFI facilities there. Very disappointed
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 7 Dec 2020
2 out of 5
by A verified traveler

Only air-conditioning was working...!!! Bad choice

Posted 8 Nov 2020 on Hotels
I was completely disappointed with this hotel. They didn't provide whatever they offered online. Condition of the hotel was very bad. There was a digging work under process just in front of the hotel which was blocking the hotel entrance. They have made a temporary bridge to cross and rich the hotel door. We can understand that this digging work at the entrance would be a temporary problem but when you enter the hotel you will understand immediately that you have chosen the very wrong hotel. There is no enough lighting in the lobby, lack of cleanliness, no enough staff, "no breakfast" Which was included in the charges, no packaged water available, "No WiFi" ( they told me that hotel Wi-Fi connection is disrupted due to digging work in front of the entrance), TV was working but sound was TV sound was cracking they fixed it later. room was small compared to pictures they showed, Fortunately AC was working.....!!!! Only good thing happened with me here is they gave me early check-in (on 24 hours check-in basis with 2 hours grace time for late check-out). I paid 1796 INR which is way too high for airconditioned room with just a bed....!!! The hotel denied me to give a printed bill saying: "you paid online to hotels.com, we can't give you the bill"...!!!
5 out of 5
by A verified traveler

My favourite!

Posted 31 May 2018 on Hotels
Stayed here twice. Helpful staff, great food and clean and comfortable rooms. Stayed in the suite both times and it was really nice. Will be staying there again for sure.
Comment from Hotel Management
1 Jun 2018 by Manager, Hotel Management
We are glad that you had a comfortable stay. Looking forward to seeing you again soon.We will provide the best service for your future visits also. Thank you.
Back to Hotel Details Showing Reviews 1 - 10 of 19 Next