Ratings based on 29 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
by A verified traveler
Underwhelming First Stay
Posted 4 Apr 2024 on HotelsUnderwhelming compared to the likes of Capella, Langham where we are frequent travellers at. Rooms were decent however had mosquitoes on the warmer days we were at. Upgrades were offered at a charge of double the room rate, concierge was unwilling to assist at most times, especially after we declined the hotel tour packages. Won't be staying at six senses again, you can get much better hotels and service for the same price.
by A verified traveler
Posted 24 Feb 2024
by A verified traveler
Posted 1 Dec 2019 on Hotels
Comment from Hotel Management
10 Jan 2020 by Jack Widagdo (General Manager), Hotel Management
Dear Chun Shuang. Thank you for sharing the score with us. Here at Six Senses Qing Cheng Mountain, we take pride of guests feedback and strive to act upon them. Let us know if there's any specific to your less than perfect stays. I would love to hear from you directly. Cheers
by A verified traveler from Singapore
Posted 19 Nov 2019
Not so nice experience in the beginning but gets better after that. Disappointed that there are no
1. welcome email prior to arrival
2. not even a welcome card from the resort GM.
More disappointed to know, there is no GEM appointed to our room. The front desk staff claimed that only villa guest will be entitled a GEM as there are more than 100 rooms in the property to cope with. Can’t help My high expectations of Six senses brand dropped to the bottom as I was wowed by the level of service in Six senses Uluwatu last year with outstanding GEM Amita and GM Manish Puri taking care of everything.
Anyway a very big thanks to the front desk and housekeeping team for decorating the room and provide a cheese cake for my wife’s birthday.
F&B service manager Pierre Henri and Josie from Sala Thai restaurant made good recommendations for my wife’s birthday dinner.
We also enjoyed a very professional and detailed tour by
1. Summer for our Qingcheng Shan tour
2. and Vanilla for Dujiangyan tour.
My wife and I enjoyed how the narrations bringing every being and structure to life.
Six Senses Spa is a must go. We felt fresh after the body scrub and deep tissue massage.
Overall the experience will be perfect if only there are no hiccups at the beginning. I would like to thank again Vanilla, Summer, Pierre Henri and Josie for their outstanding service and the rest of the friendly ground staffs.
Comment from Hotel Management
17 Dec 2019 by Jack Widagdo / General Manager, Hotel Management
Dear Victor. Thank you for sharing your recent stay experience with Six Senses Qing Cheng Mountain. Glad to hear that Vanilla, Summer, Pierre, Josie, were able to turn around your not-so perfect arrival experience. We are evolving as China 1st Six Senses property and your feedback is valuable for our re-training purpose. Cheers
by A verified traveler
Posted 30 Oct 2019 on Hotels
Comment from Hotel Management
17 Dec 2019 by Jack Widagdo / General Manager, Hotel Management
Dear Choon May. Thank you for the Top Score to Six Senses Qing Cheng Mountain, China 1st Six Senses. Have a wonderful Xmas and see you next time. Cheers
by A verified traveler
Posted 10 Oct 2019 on Hotels
The place is nice, but I was surprised that room service was closed by 10 pm
by A verified traveler
Absolutely amazing experience at Six Senses!
Posted 10 Jan 2019 on HotelsThis was one of the best hotels in one of the best locations we have been to. Our stay was fantastic and the service was absolutely exceptional. Despite not speaking any Chinese, we had no problem communicating with the hotel staff in English and they went the extra mile in providing us the most memorable stay at the Six Senses.
The food was incredible, and being vegetarians, we never ran short of options to eat great Sichuan Chinese dishes, amazing Thai food and hearty breakfasts every morning. One of the highlights of our stay was the Hotel Square that served us fresh Dan Dan noodles and a wide selection of teas every afternoon.
The hotel organized us an awesome trip to Wolong to see pandas amidst the snow covered mountains. We also enjoyed our hike on Qing Cheng Mountain and our visits to Panda Ark.
Overall our experience at Six Senses Qing Cheng Mountain was phenomenal. The hotel food, the service, the amazing spa, the mountain views & the pandas made our trip memorable and make us want to go back in a heartbeat.
by A verified traveler
Posted 10 Nov 2018 on Hotels
There are local tourists spitting in the restaurant which is really gross.
It’s a six senses property but in terms of service and up keeping of the hotel it’s not of the same standard.
Comment from Hotel Management
14 Nov 2018 by Hotel Management, Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
Recommended
for Everyoneby A verified traveler from HKG
Refreshing view; bad front desk staff
Posted 17 Apr 2017Bad experience upon check-in. I was asked to hold RMB5000 deposit for 2 nights stay, while my friend was asked to hold RMB3000 for the same period of stay. When I asked about the policy of holding deposit, they said usually it's RMB1000 per night. They were not able to give me an answer when I asked why they asked me to hold RMB5000, but just to cancel the RMB5000 deposit and redo a new one for RMB2000.Totally confusing
Comment from Hotel Management
21 Apr 2017 by Six Senses Qing Cheng Mountain, Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
