Ratings based on 59 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2019 on Hotels
Good value, the pool and gym facilities are not up to international hotel chain level though.
Comment from Hotel Management
23 Jun 2019 by lucy yang, Hotel Management
Honorable guest: Hello! Your valuable suggestions are of great help to our progress, and we look forward to receiving more feedback from you. We sincerely welcome your next visit!
by A verified traveler
Incredible Hotel in Incredible City
Posted 4 May 2019 on HotelsBeautiful hotel. Lobby on 33rd floor, so every room has an amazing view. Staff is very helpful & friendly. Rooms are incredible with Spa like bathrooms. Shower is heaven. Banks with ATM’s & 7-11 nearby
Comment from Hotel Management
31 May 2019 by lucy yang, Hotel Management
Dear guests, thank you for your affirmation! To serve every guest with all our heart and mind is our perseverance all the time. If you need anything during your stay, please contact us. Looking forward to your coming again!
by A verified traveler
Posted 21 Mar 2019 on Hotels
by A verified traveler
Posted 26 Dec 2018 on Hotels
A brief stay before I moved to Shangrila. Decent breakfast and room. Decent price. You can’t compare the service with Shangrilla chain but you get what you are paid for. Would recommend it to friends.
by A verified traveler
Posted 22 Nov 2018 on Hotels
by A verified traveler from Chicago, IL
Posted 5 Sep 2018
very polite staff, concierge helped organizing personal items to be shipped. But 2nd floor has an event almost every ones smoking. Bad.
Comment from Hotel Management
7 Sep 2018 by FO manager, Hotel Management
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation.
by A verified traveler
Nice stay overall
Posted 14 Jun 2018 on HotelsIt’s a good stay overall
by A verified traveler
Posted 21 Mar 2018
The room doesn't activate air conditioner, the room temperature was 29 degrees celsius, too hot to sleep.
Comment from Hotel Management
23 Mar 2018 by lucy, Hotel Management
I hope this note finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you giveus another chance to make it up to you. Please let me know if you want to discuss this personally.
Recommended
for Everyoneby A verified traveler
Posted 4 Jan 2018
Pretty good, overall. Location was not as walkable.
Comment from Hotel Management
5 Jan 2018 by Denacy, Hotel Management
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.
Recommended
for Everyoneby A verified traveler from Australia
Nice hotel and friendly staffs
Posted 23 Sep 2017Nice room and clean.
I will come back this hotel again.
Comment from Hotel Management
25 Sep 2017 by candy.chen, Hotel Management
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
