Ratings based on 53 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2020
The room is very clean and very big. Nice hotel. I will choose it next time.
Comment from Hotel Management
5 Jun 2020 by Amy, Hotel Management
Thanks for staying with us, your feedback is highly appreciated by us. see you next time~
by A verified traveler
Disappointing stay
Posted 21 Dec 2019 on HotelsMercure Chunxi was quite disappointing. It is quite a distance from the train station and there isn't much around the area (seems to be near the office buildings).
The air condition is centrally controlled and the air ventilation isn't the best. When we called for help, the technician was quite rude and told us off. Quite a disappointment coming from Accor Group.
Comment from Hotel Management
26 Dec 2019 by Amy, Hotel Management
Thanks for staying with us, we highly appreciate your feedback. Hotel will learn from your valuable advice and make improvement. Happy new year in advance~
by A verified traveler
Good location and OK hotel
Posted 20 Dec 2019 on HotelsCheck-in is a very unpleasant experience. Arrived at the hotel around 2am, shocked to be told their computer can not find my booking, it took them almost 50 minutes to check us in. With modern decoration, the hotel room could be liked by the young generation. The hotel bed is comfortable. The bathroom Has japanese style automatic cleaning toilet. Sofa couch is damp, fortunately not bed. The towel is kind of wet.
Location is good, in the heart of Chengdu.
Comment from Hotel Management
23 Dec 2019 by Amy, Hotel Management
Dear Rihao,I do remember you. first, we apologized for keeping you waited so long. On that day, hotel king bed room was sold out, well, due to the delay of internet or other reasons, you placed the order successfully, but your order failed to drop in our operation system, thus when you came to hotel, we can't find your booking. whatever, we are terribly sorry for your long waiting, apology again. Hotel gonna learn from this and make improvement. We wish you Merry Christmas in advance.
by A verified traveler from Sydney
Posted 8 Dec 2019
Excellent hotel and very good price would recommend
Comment from Hotel Management
9 Dec 2019 by Amy, Hotel Management
Thanks for staying with us, we appreciate your feedback~
by A verified traveler from Singapore
Very new hotel & facilities
Posted 24 Nov 2019 on HotelsGreat and New hotel and hotel facilities at Chunxi Shopping area.
Affordable price for Mercure standards.
Comment from Hotel Management
25 Nov 2019 by Amy, Hotel Management
Thanks for staying with us, we appreciate your feedback, hope to see you again~
by A verified traveler from Australia
Posted 1 Nov 2019
The hotel provides value for money, being centrally located amongst commercial areas and food venues, good customer relation (Manager Amber Gu went out of her way to make our stay comfortable), great value breakfast, free self service laundry facilities / particularly helpful for travellers who may have been on the road for a while. Only complaint - no air condition when in Autumn - making the room too hot to have a peaceful sleep
Comment from Hotel Management
21 Nov 2019 by Amy, Hotel Management
Dear Frequent,thanks for staying with us, we highly appreciate your feedback. Chengdu weather is flexible during this time, sunny day is hot while rainy day is too cold, air conditioner support just one model, and that's why we can not meet all guest's need, we are terribly sorry for bringing you inconvenience. After all, hope to see you again in Chengdu~
by A verified traveler from Australia
Posted 3 Oct 2019
Modern hotel with good service. Breakfast good. No restaurant in hotel for lunch or dinner. Not so good for us foreigners
Comment from Hotel Management
9 Oct 2019 by Amy, Hotel Management
Thanks for staying with us, we appreciate your feedback, hope to see you again~
by A verified traveler
Mercure hitel
Posted 18 Sep 2019 on HotelsThe hotel was comfortable and clean.
Good services. But it is too far from town. Have to take a taxi to go any where. Cannot walk to any shop or restaurant
Comment from Hotel Management
2 Oct 2019 by Amy, Hotel Management
Thanks for staying with us,we appreciate your feedback. But there is one thing you might me misunderstand, our hotel is located in the center of Chengdu, it's very convenient to go anywhere, hotel is surrounded by all kinds of restaurant.We might not give you enough guides, we'll improve our service, thanks again~
by A verified traveler
Posted 9 Sep 2019 on Hotels
nice and clean. good location
Comment from Hotel Management
15 Sep 2019 by Amy, Hotel Management
Thanks for staying with us, we appreciate your feedback, hope to see you soon again~
by A verified traveler
Posted 9 Sep 2019 on Hotels
Comment from Hotel Management
15 Sep 2019 by Amy, Hotel Management
Thanks for staying with us.
