Ratings based on 35 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
by A verified traveler
No baths and difficult to get to
Posted 25 Dec 2019 on HotelsThe pictures had a bathroom with a bath. There are no baths in the hotel! To find the place is difficult as one can't use Didi (local Uber) to search for the hotel. Besides that it was nice and comfortable.
Comment from Hotel Management
7 Jan 2020 by Teresa, Hotel Management
Dear valued guest,
Thank you very much for taking the time to provide us with your observation on your recent stay experience with us.
I am extremely sorry to learn about that your stay experience in hotel.
Regarding the location of our hotel, there is a metro line no.5, just new released, near by our hotel, around 2 minutes by walking.
Our operation team will be pleased to assist you with the transportation if you would like to order DiDi or taxi.
Regarding the bathroom, some of room categories we have bathtub only.
Again I am grateful for all the feedback you provide, and I wish to have the opportunity to welcome you back again and see us being better in the very soon.
Hotel Management Team
by A verified traveler
Posted 22 Dec 2019
Comment from Hotel Management
8 Jan 2020 by teresa, Hotel Management
Dear valued guest,
Thank you for providing your valuable feedback to us.
We pride ourselves on providing authentic hospitality and attention to details, we are very glad to learn that you had a nice memorable journey in Chengdu.
In the mean time if there is anything we can be of assistance with, please do not hesitate to reach us, we will be glad to at your service as always.
by A verified traveler
Posted 18 Dec 2019 on Orbitz
We like the bedding and sofa as well as free wi-fi. We don't like the buffet that much. could be better for the price? put all western foods together and improve quality of both Chinese and western foods.
Comment from Hotel Management
7 Jan 2020 by Teresa, Hotel Management
Dear Guest,
Thank you very much for taking the time to provide us with your observation on your recent stay experience with us.
I am extremely sorry to learn about that you didn't enjoy the breakfast.
We are working on that to achieve and beyond our guests' expectations and aim to create seamless experience for our guests constantly.
Again I am grateful for all the feedback you provide, and I wish to have the opportunity to welcome you back to have an unique experience with us in the very soon.
Hotel Management Team
by A verified traveler
Posted 11 Nov 2019
Comment from Hotel Management
2 Dec 2019 by Teresa, Hotel Management
Thank you very much for taking the time to provide us with your observation on your recent stay experience with us. Hope we will welcome you in very soon again.
by A verified traveler from sammamish, wa
Posted 10 Oct 2019
good location, good customer service, clean, new,
Comment from Hotel Management
10 Oct 2019 by Reservation department, Hotel Management
Dear guests, thank you for choosing our hotel.Your comments are a great encouragement to us.We will prepare a clean and comfortable room for you and provide you with perfect service.Hope you can choose us again.
by A verified traveler
Posted 24 Sep 2019 on Orbitz
my wife is satisfied with the stay,the breakfast has a lot of authentic local sichuan food if you don't mind the spicy thing.
Comment from Hotel Management
26 Sep 2019 by reservation, Hotel Management
Dear guest, thanks for choosing our hotel.we prepared lot of local dishes for breakfast hope you enjoy it. we're so glad that you enjoy your stay, we want to make your trip more comfortable and perfect. we are looking forward to see you again~
by A verified traveler
Very satisfied!
Posted 8 Sep 2019 on HotelsEverything was super awesome. The room was spacious, clean. Location is great. The staff in the lobby were very friendly. Breakfast was great too. Very satisfied!
Comment from Hotel Management
8 Sep 2019 by Audrey, Hotel Management
Dear guest, Greeting from Hyatt Place Chengdu Pebble Walk. We are very glad you choose our hotel as your accommodation in this trip and give us a good feedback. We try to provide best service make our guests feel at home. We looking forward your coming next time.
by A verified traveler
Posted 19 Jul 2019
The hotel staffs are good in helping the guests, rooms are clean.
Comment from Hotel Management
19 Jul 2019 by frank, Hotel Management
Dear guest,Warm greeting from Hyatt Place Chengdu Pebble Walk.Thanks for choosing our hotel! We are honor of you have a nice experience in this stay,And very appreciate your highly recognition.All of Haytt place staff looking forward your coming again.Warm regards.
by A verified traveler
Nice Rooms, Good Location
Posted 29 May 2019 on HotelsThe room was comfortable with a small sitting area. Plenty of universal outlets and USB plug ins came in very useful. Bathroom was spacious and had nice amenities. Breakfast buffet had many choices, both Asian and Western. Many restaurants available in the immediate area. Short distance from airport.
Comment from Hotel Management
7 Jun 2019 by Aylee, Hotel Management
Dear guest,Warm greeting from Hyatt Place Chengdu Pebble Walk.We glad to know your highly recognition our hotel.Your satisfaction is our motivation,Chengdu is a beautiful city,We looking forward your next time coming.
