Ratings based on 53 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Jan 2023
by A verified traveler
Posted 25 Jan 2023
The staff was quick to help during check in and check out, but upon arrival, the rooms were very cold. Why? Because the windows and doors were left wide open for every room on each floor. It did not feel safe walking into my room when it was propped open by the luggage rack. How about if someone was in there?
by A verified traveler
Posted 3 Mar 2022 on Hotels
by A verified traveler
Posted 1 Oct 2020 on Hotels
by A verified traveler
Posted 2 Feb 2020
Very nice staff. Help me call taxi when I missed the shuttle. And I do not need to pay for it.
by A verified traveler
Posted 14 Dec 2019 on CheapTickets
Very good service. Excellent clean very good breakfast
by A verified traveler
Posted 1 Dec 2019
Very clean, comfortable room. Very good breakfast buffet. Had to ask someone to call for airport shuttle because I didn’t have international phone access. Would have been easier if there was a what’s app connection so that I could have called with WiFi. Staff very accommodating and helpful for my travel partner who had lost her luggage.
by A verified traveler
Fresh fruit in room
Posted 27 Nov 2019 on Hotels12 hour layover in Chengdu, 8 hours spent at this hotel. Very comfortable and convenient. Fruit in room on arrival was so welcome!
by A verified traveler
Posted 6 Nov 2019 on Hotels
by A verified traveler
No A/C, No English, Far from Airport
Posted 7 Oct 2019 on HotelsBreakfast was great, staff were kind but NO A/C and they tried to tell me this was normal with no apologies! No one speaks english. Its really far from the airport (20+ minutes drive!) and it was super hard to find the shuttle. If you dont speak Chinese forget it. I got in really late at night and it was 27 degrees celcius and the only blanket was super thick so the only reason I got the hotel was to sleep and that didnt happen. They would give me any consolation and were very rude about it.
Comment from Hotel Management
16 Oct 2019 by IHG Social Listening Team, Hotel Management
Dear guest,
Thank you for taking the time to share your candid review. We are terrible sorry to hear your stay was not a favorable experience.Our hotel is close to the airport and offers pick-up and drop-off service.In addition to the peak hours of commuting, the rest of the time is about 12~15 minutes from the airport to the hotel,shopping mall, entertainment and leisure venues are all around the hotel. The weather in Chengdu during your stay is very cool. Considering the temperature demand of most of the guests and the cold weather to avoid the guests falling asleep late at night, the central air conditioning of the hotel is currently unified into a ventilation mode, which brings you Inconvenience, please understand and be tolerant.We sincerely recommend that if you feel the room temperature is not comfortable, you can directly reflect your problem to our hotel's manager on duty so that we can do our best to make improvements.We look forward to exceeding expectations on your next stay.
Best wishes,
IHG Social Listening Team
