Ratings based on 14 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Out of the way gem
Posted 11 Jun 2024 on HotelsThey had enough English to help me, they even arranged a cab for me when I needed to leave. Very clean and comfortable. It was worth it to me to go out of the way to get there (it is not close to major transit hubs).
Comment from Hotel Management
20 Jun 2024 by Doubletree by Hilton Chengdu-Longquanyi, Hotel Management
Dear Guest, Thank you for choosing our hotel. Your feedback will surely serve as encouragement for us to be better in future.We will continue to improve the quality of our products and services, and create an unforgettable experience for every guest. Look forward to your visit again and discover more exciting in Doubletree by Hilton Chengdu-Longquanyi!
by A verified traveler
Posted 13 Jun 2023
Awful experience!!!
My husband and I checked in at DoubleTree by Hilton Chengdu - Longquanyi on 9 June. While we were using the lift from 21th floor to Ground floor lobby at night, suddenly the lift(p1) dropped to 14th floor, then dropped to 13th floor again and stopped there. We were stuck in the lift for roughly around 40 minutes. During the period of stuck inside the lift, we both felt unwell and we fearful of our lives, experiencing incomparable pain.
For a hotel ( DoubleTree by Hilton Chengdu Longquanyi) which labels itself with high standards, the emergency assistance in this instance was extremely disappointing and shocking with how delayed the action was.
I hope my horrible experience will not happen to others in the future.
Comment from Hotel Management
16 Jun 2023 by Doubletree by Hilton Chengdu-Longquanyi, Hotel Management
Dear Guest, we apologize again for the elevator issue that made your stay was not up to your expectation. The safety of guests is always a top priority of our hotel. We look forward to welcoming you back in the near future.General Manager of Doubletree by Hilton Chengdu-Longquanyi
by A verified traveler
Amazing stay.
Posted 9 Dec 2019 on HotelsGet room upgrade. Everything in room are in excellent condition. Very pleasant stay.
Comment from Hotel Management
28 Mar 2024 by Doubletree by Hilton Chengdu-Longquanyi, Hotel Management
Dear Guest, Thank you for choosing our hotel. Your feedback will surely serve as encouragement for us to be better in future.We will continue to improve the quality of our products and services, and create an unforgettable experience for every guest. Look forward to your visit again and discover more exciting in Doubletree by Hilton Chengdu-Longquanyi!
by A verified traveler from Chicago
Posted 12 Aug 2019
I travel southeast Asia often. We prepaid a two day stay at this hotel. Our plane coming from Vietnam had Mechanical problems and it was returned back to Vietnam. This caused us to be late. We did not arrive at the hotel until 8 am. Because we were late, we were told our reservation was cancelled. This was prepaid and guaranteed. With a long delayed flight and two kids, not having a reservation that was prepaid and guaranteed was not good.
The hotel itself was very nice and the staff were friendly.
Comment from Hotel Management
28 Mar 2024 by Doubletree by Hilton Chengdu-Longquanyi, Hotel Management
Dear Guest, I am sorry that this stay didn't meet up your expectation. We will do everything we can to improve quality in both product and service to create unforgettable stay memories for all of our guests. We are looking forward to seeing you soon, giving us opportunity to serve you better in future.
by A verified traveler from Los Angeles, California
Posted 8 Jul 2019
Wonderful service and excellent hotel overall. Paul Liu made sure our family of 5, with 3 kids (7, 9 and 11), was treated like VIPs while we stayed in our spacious, comfortable and modern two bedroom suite. The staff is very attentive and the restaurants are delicious. We tried their Japanese restaurant the first night and it was a good change of pace from daily Chinese food on a long China journey. Their Hot Pot Restaurant was excellent and offered lots of unique local dishes to try. Breakfast Buffet is a must with western and Chinese dishes aplenty. Overall I highly recommend the hotel. Thank you staff and again Paul went above and beyond for us to have a pleasant experience.
Comment from Hotel Management
11 Jul 2019 by Sabrina, Hotel Management
Thanks for staying with us at the DoubleTree by Hilton Chengdu Longquanyi. I’m happy to hear that you enjoyed your stay and that Paul was helpful! I’ll be sure to share your comments with them. See you soon, [Sabrina Luo - Commercial Director]
by A verified traveler from Portland oregon
Posted 6 Apr 2019
This hotel is beautiful and the customer service is above and beyond! The breakfast is amazing and the guestrooms are so comfortable and have everything you need and more. This was one of the hotels on our 30 day Asia trip that we enjoyed the most!
Comment from Hotel Management
10 Apr 2019 by [Philippos Arghirides - General Manager], Hotel Management
Thanks for staying here at the DoubleTree by Hilton Chengdu Longquanyi. We’re glad you had a taste of our warm, caring service ,and I’m very happy to hear that we are one of the hotels you enjoyed the most in Asia. We look forward to welcoming you back. See you soon, Thanks again! [Philippos Arghirides - General Manager]
by A verified traveler
Great stay
Posted 11 Jul 2018 on HotelsVery happy with my stay at this hotel and will be returning again when I am in the area. Talking to the General Manager, Philippe’s Arghirides, at the end of my stay I learned they had apartments for guests that stay longer and want an at-home environment.
by A verified traveler
Posted 19 Apr 2018 on Hotels
Recommended
for Everyoneby A verified traveler from Los Angeles
Nice hotel. Very clean but no ATM machine nearby.
Posted 12 Apr 2018Very nice hotel with a very friendly staff. Will recommend to others.
Comment from Hotel Management
17 Apr 2018 by [Philippos Arghirides - General Manager], Hotel Management
Thanks for staying here at the DoubleTree by Hilton Chengdu Longquanyi. We’re glad you had a taste of our warm, caring service. We look forward to welcoming you back.
by A verified traveler
Posted 13 Jul 2024
Comment from Hotel Management
5 Aug 2024 by DoubleTree by Hilton Chengdu-Longquanyi, Hotel Management
Dear Guest, Thank you for choosing our hotel. Your feedback will surely serve as encouragement for us to be better in future. We will continue to improve the quality of our products and services, and create an unforgettable experience for every guest. Look forward to your visit again and discover more exciting in Doubletree by Hilton Chengdu-Longquanyi!
