Ratings based on 30 Verified Reviews

4.7 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 13 May 2024 on Hotels
5 out of 5
by A verified traveler

Posted 14 Nov 2019 on Hotels
First time to stay in this hotel, and it met or exceeded my expectation on every count. The service representatives at checkin we’re extremely good! First class experience
Comment from Hotel Management
2 Dec 2019 by Guest Experience Manager, Hotel Management
Dear Robert, On behalf of the team, thank you very much for taking the time to share your experience! We are so thrilled to read that you have enjoyed an exceptional stay, and the thoughtful service from receptionists has left you a lasting impression. Your kind compliment will encourage team members continuously strive for excellence to create unforgettable experiences for guests. Once again, thank you for your review, if your travels bring you back to Chengdu, it will be our honor to have you stay with us again to enjoy the unparalleled experiences.
5 out of 5
by A verified traveler

Posted 25 Sep 2019
overall very nice and clean, spacious room, modern facilities. the staff are very friendly, reception was fast and smooth, i lost my small jewelry, two three staff helped and found it. they treat my little one like their own kids, take care of him and he loves the panda toy. room was always clean, whrnever u come back, u r back to a clean room. overall amazing experience.
Comment from Hotel Management
15 Oct 2019 by Guest Experience Manager, Hotel Management
Dear Ellen, Thank you for staying with Fairmont Chengdu and taking time to share your experience! We are thrilled to read that you have enjoyed well-equipped and prepared room and were impressed by helpful and efficient service. Your kind recognition has been shared with team members and we continuously strive for excellence to create memorable experiences for guests. Once again thank you for your review, we sincerely look forward to welcoming you back in near future! Guest Experience Manager
5 out of 5
by A verified traveler

Best customer service

Posted 10 Aug 2019 on Hotels
By far the best hotel we have been to and the staff are so friendly and willing to help. Aight in customer service has gone above and beyond to help us. I haven’t found any faults with anything so far (maybe wifi a little slow to do this review but aside from that nothing.) Would highly recommend.
Comment from Hotel Management
16 Aug 2019 by Guest Experience Manager, Hotel Management
Dear Catherine, Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are so thrilled to read that the helpful service from Concierge Aight has left you a lasting impression, wish you have enjoyed a pleasant stay with us! Your kind compliment has been shared with team members to support their ongoing passion for excellence on our daily offerings to create our guests exceptional experiences. Thank you again for your heartfelt review, we sincerely look forward to warmly welcome you back soon in near future!
5 out of 5
by A verified traveler

Posted 8 Aug 2019 on Hotels
Convenient, 10 min walk to from Metro line #1, in new hi-tech district of chengdu, 15 min from downtown by metro. Get corner room if you can, much more spacious, equipped with two good size end-of-bed benches, if put together side by side and with the in-home sofa form a nice bed for toddlers. The breakfast was not great, but okay. The main Chinese restaurant on the 4rd floor is a better choice.
Comment from Hotel Management
16 Aug 2019 by Guest Experience Manager, Hotel Management
Dear Guest, Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are thrilled to read that you like our comfortable room and the food in Changyi Chinese restaurant! Your feedback on breakfast has been shared with culinary team to keep continuously improve to exceed guests' expectations on dining experiences. Meanwhile, with the panoramic views of the city, hotel rooftop Manhattan bar and Miku restaurant are also your premier entertainment and dining destination. Once again, thank you for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future!
5 out of 5
by A verified traveler

Posted 1 Aug 2019
Nice staff, great amenities. Close to subway and easy to commute
Comment from Hotel Management
6 Aug 2019 by Guest Experience Manager, Hotel Management
Dear Guest, Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are thrilled to read that you have enjoyed the well-equipped amenities and prime location, wish you have had an exceptional stay experience! Your kind compliment for hotel service has been shared with team members to support their ongoing passion for excellence on our daily offerings. Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future!
5 out of 5
by A verified traveler from VA, USA

Posted 16 Jul 2019
This is by far the nicest hotel we stayed during our 3 weeks trip in China. The facility is great. Service is great. Breakfast is great. Everything is top standard. The staff even shipped some of our luggage out for us at a later date. Overall we had a great time.
Comment from Hotel Management
22 Jul 2019 by Guest Experience Manager, Hotel Management
Dear Karen, Thank you for staying with Fairmont Hotel Chengdu and taking time to share your experience! We are thrilled to read that you have had a great time with us! Your kind compliment has been shared with team members to support their ongoing passion for excellence on our daily offerings! Thank you again for your wonderful review, we sincerely look forward to warmly welcome you back soon in near future!
5 out of 5
by A verified traveler

Posted 3 Jul 2019
The facility is outstanding - super clean and beautiful modern deco. Its not one of those tourists choices. It’s in the financial district with abundance of quality western as well as Chinese food choices. It’s located a stone through away from a metro stop which will take you to all the key attractions. We got upgraded to the luxury suite when we check in. Very friendly and super helpful staffs. Has gym and swimming pool which is plus for family on school holidays.
Comment from Hotel Management
4 Jul 2019 by Guest Experience Manager, Hotel Management
Dear Guest, Thank you for staying with Fairmont Hotel Chengdu! We are thrilled to read that you have enjoyed a satisfied stay! Wish our thoughtful service, well-equipped facilities and comfortable environment have created you a pleasant time with us. Once again, thank you for your wonderful review! We sincerely look forward to warmly welcome you back soon in near future!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 May 2019
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 May 2019 on Hotels
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