Ratings based on 113 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Oct 2024
Staffs from the front desk to dining and house keeping are very attentive and willing to assist. I gave them all five stars! However, as a foreigner who first time arrive Mumbai, the room condition is not as perfect as I expected and the neighborhood is far from the tourist sites.
Comment from Hotel Management
19 Oct 2024 by General Manager, Hotel Management
Dear Mr. Yachun, Greetings from The Fern Residency, Mumbai! We would like to thank you for choosing The Fern Residency, Mumbai as your accommodation choice during your recent stay in Mumbai and for taking the time to post your feedback. I am delighted to receive your positive comments thank you so much for your rating. It is our constant endeavor to offer our guests luxury experiences through our commitment to quality service and your recognition towards our staff for an affable services provided is much appreciated. We will continue to strive to add more value and comfort to your future stays. It was certainly a pleasure for us to be at your service. We eagerly await the opportunity of welcoming you once again to The Fern Residency.
by A verified traveler
Posted 15 Aug 2024
Not worth the money. Unclean toilet with dated fixtures. The room floor is sticky, when asked, the staff blamed the air-conditioner. The staff is courteous and responded quick when needed.
Comment from Hotel Management
24 Aug 2024 by Manager, Hotel Management
Dear Mr. Vinod ,Greetings from The Fern Residency, Mumbai! We would like to thank you for choosing The Fern Residency, Mumbai as your accommodation choice during your recent stay in Mumbai and for taking the time to post your feedback. As you correctly said during monsoon season if the Air-condition is switched off due to weather outside the moisture sets in the room that's not an excuse but the technical fact. It is our constant endeavor to offer our guests luxury experiences through our commitment to quality service and your recognition towards our staff for an affable services provided is much appreciated. We will continue to strive to add more value and comfort to your future stays. It was certainly a pleasure for us to be at your service. We eagerly await the opportunity of welcoming you once again to The Fern Residency.
by A verified traveler
Posted 11 Aug 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by Manager, Hotel Management
Dear Mr. Sainarayan, Greetings from The Fern Residency, Mumbai! We would like to thank you for choosing The Fern Residency, Mumbai as your accommodation choice during your recent stay in Mumbai and for taking the time to post your feedback. I am delighted to receive your positive comments thank you so much for your rating. It is our constant endeavor to offer our guests luxury experiences through our commitment to quality service and your recognition towards our staff for an affable services provided is much appreciated. We will continue to strive to add more value and comfort to your future stays. It was certainly a pleasure for us to be at your service. We eagerly await the opportunity of welcoming you once again to The Fern Residency.
by A verified traveler
Posted 11 Aug 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by Manager, Hotel Management
Dear Mr. Sainarayan, Greetings from The Fern Residency, Mumbai! We would like to thank you for choosing The Fern Residency, Mumbai as your accommodation choice during your recent stay in Mumbai and for taking the time to post your feedback. I am delighted to receive your positive comments thank you so much for your rating. It is our constant endeavor to offer our guests luxury experiences through our commitment to quality service and your recognition towards our staff for an affable services provided is much appreciated. We will continue to strive to add more value and comfort to your future stays. It was certainly a pleasure for us to be at your service. We eagerly await the opportunity of welcoming you once again to The Fern Residency.
by A verified traveler
Posted 2 May 2024 on Hotels
Comment from Hotel Management
23 May 2024 by Manager, Hotel Management
Dear Mr.Parag, Greetings from The Fern Residency, Mumbai! We would like to thank you for choosing The Fern Residency, Mumbai as your accommodation choice during your recent stay in Mumbai and for taking the time to post your feedback. I am delighted to receive your positive comments thank you so much for your rating. It is our constant endeavor to offer our guests luxury experiences through our commitment to quality service and your recognition towards our staff for an affable services provided is much appreciated. We will continue to strive to add more value and comfort to your future stays. It was certainly a pleasure for us to be at your service. We eagerly await the opportunity of welcoming you once again to The Fern Residency
by A verified traveler
Posted 16 Mar 2024
Thank you for your great service!!
Comment from Hotel Management
26 Mar 2024 by Manager, Hotel Management
Dear Mr. Kalra, Greetings from The Fern Residency, Mumbai! We would like to thank you for choosing The Fern Residency, Mumbai as your accommodation choice during your recent stay in Mumbai and for taking the time to post your feedback. I am delighted to receive your positive comments thank you so much for your rating. It is our constant endeavor to offer our guests luxury experiences through our commitment to quality service and your recognition towards our staff for an affable services provided is much appreciated. We will continue to strive to add more value and comfort to your future stays. It was certainly a pleasure for us to be at your service. We eagerly await the opportunity of welcoming you once again to The Fern Residency.
by A verified traveler
Generally good
Posted 11 Mar 2024 on HotelsRooms hit and miss sometimes, relatively expensive bar. But generally clean and reasonable value for a 3 star hotel.
Comment from Hotel Management
20 Mar 2024 by Manager, Hotel Management
Dear Mr.Robert, Greetings from The Fern Residency, Mumbai! We would like to thank you for choosing The Fern Residency, Mumbai as your accommodation choice during your recent stay in Mumbai and for taking the time to post your feedback. I am delighted to receive your positive comments thank you so much for your rating. We will ensure we work on any points that we would have missed and better ourselves in future. It is our constant endeavor to offer our guests luxury experiences through our commitment to quality service and your recognition towards our staff for an affable services provided is much appreciated. We will continue to strive to add more value and comfort to your future stays. It was certainly a pleasure for us to be at your service. We eagerly await the opportunity of welcoming you once again to The Fern Residency.
by A verified traveler from North Brunswick
Posted 15 Feb 2024
Courteous staff and service was great . Great location and the best part was that just across the street was a gym that you could use. Overall enjoyed my stay.
Comment from Hotel Management
20 Feb 2024 by Manager, Hotel Management
Dear Mr.Sameer, Greetings from The Fern Residency, Mumbai! We would like to thank you for choosing The Fern Residency, Mumbai as your accommodation choice during your recent stay in Mumbai and for taking the time to post your feedback. I am delighted to receive your positive comments thank you so much for your rating. We will definitely look into the concern that you have shared. It is our constant endeavor to offer our guests luxury experiences through our commitment to quality service and your recognition towards our staff for an affable services provided is much appreciated. We will continue to strive to add more value and comfort to your future stays. It was certainly a pleasure for us to be at your service. We eagerly await the opportunity of welcoming you once again to The Fern Residency.
by A verified traveler
Posted 3 Feb 2024 on Hotels
Comment from Hotel Management
5 Feb 2024 by General Manager, Hotel Management
Dear Mr.Eardely, Greetings from The Fern Residency, Mumbai! We would like to thank you for choosing The Fern Residency, Mumbai as your accommodation choice during your recent stay in Mumbai and for taking the time to post your feedback. I am delighted to receive your positive comments thank you so much for your rating. It is our constant endeavor to offer our guests luxury experiences through our commitment to quality service and your recognition towards our staff for an affable services provided is much appreciated. We will continue to strive to add more value and comfort to your future stays. It was certainly a pleasure for us to be at your service. We eagerly await the opportunity of welcoming you once again to The Fern Residency.
by A verified traveler
Posted 25 Nov 2023
Comment from Hotel Management
10 Dec 2023 by Manager, Hotel Management
Dear Mr.Murali, Greetings from The Fern Residency, Mumbai! We would like to thank you for choosing The Fern Residency, Mumbai as your accommodation choice during your recent stay in Mumbai and for taking the time to post your feedback. I am delighted to receive your positive comments thank you so much for your rating. It is our constant endeavor to offer our guests luxury experiences through our commitment to quality service and your recognition towards our staff for an affable services provided is much appreciated. We will continue to strive to add more value and comfort to your future stays. It was certainly a pleasure for us to be at your service. We eagerly await the opportunity of welcoming you once again to The Fern Residency.
