Ratings based on 165 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Excellent customer service! Cozy warm road very clean comfy bed
Comment from Hotel Management
11 Nov 2024 by Alina, Hotel Management
Dear RosemaryThan you for your time to send us your feedback. We simply love your review and we hope you will come back soon! Thank you again.Warm regards, Alina Alina Florentina Robinson MIHGeneral Manager The Abbey Town House Cheltenham
by A verified traveler
Posted 28 Oct 2024
It was standard, breakfast choice wasnt great.
Comment from Hotel Management
28 Oct 2024 by Alina, Hotel Management
Dear ChrisThan you for your time to send us your feedback. It was great to having you staying with us, our breakfast is continental, we appreciate your comments and will look into it. Thank you. Kind reagards, Alina Alina Florentina Robinson MIHGeneral Manager
by A verified traveler from Swansea
Posted 10 Oct 2024
Lovely B&B, right in the heart of Cheltenham. Staff were so friendly & helpful. Great breakfast.
Comment from Hotel Management
10 Oct 2024 by Alina, Hotel Management
Dear LindaThank you for your time in sending us your feedback. It is great to read that you have found us "lovely" with great location and "good breakfast". We are all delighted with your kind words, and we hope you will visit us again, soon!Warm regards, Alina Alina Florentina Robinson MIHGeneral ManagerThe Abbey Town House Cheltenham
by A verified traveler
Posted 22 Aug 2024
Comment from Hotel Management
1 Sep 2024 by Alina, Hotel Management
Dear PaulThank you for your time in sending us your feedback. We are delighted with the high marks, hope to accommodate you again soon! Warm regards,AlinaAlina Florentina Robinson MIHGeneral Manager The Abbey Town House Cheltenham
by A verified traveler
Overall comfortable stay
Posted 18 Aug 2024 on HotelsOverall the stay was nice, but the room could do with a bit of a spricenup. The walls had visible marks on walls, the bathroom was small but the bed was very comfortable. The windows didn’t stop noise from the birds/seagulls which seem to hang around behind this location. The garden was nice and the breakfast room was bright and open.
Comment from Hotel Management
27 Aug 2024 by Daisy, Hotel Management
Dear Leanna, Thank you for taking the time to give us a review. Your feedback is important to us. Please accept our apologies if we did not quite hit the mark on certain aspects during your stay with us. We hope we can welcome you back again in the future. Kind Regards,
by A verified traveler
Posted 10 Aug 2024 on Hotels
Situated close to everything.
Couldn’t fault it and would definitely recommend
Comment from Hotel Management
10 Aug 2024 by Alina, Hotel Management
Dear NigelThank you for your time to send us your review. Was great having you stay with us, thank you for the lovely feedback, we are all delighted!Hope to see you again soon! Warm regards, Alina Alina Florentina Robinson MIHGeneral Manager The Abbey Town House Cheltenham
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
8 Aug 2024 by Alina, Hotel Management
Dear jacquelineThank you for your time to post your review. We hope to welcoming you again soon and hopefully the marks will be different next time.Thank you. Warm regards, AlinaAlina Florentina Robinson MIHGeneral Manager The Abbey Town House Cheltenham
by A verified traveler
Posted 28 Jul 2024
Comment from Hotel Management
30 Jul 2024 by Alina, Hotel Management
Dear JonThank you for your time to send your feedback, and wow the 5 out of 5 is greatly appreciated! We are looking forward to your next stay with us!Warm regards,AlinaAlina Florentina Robinson MIHGeneral Manager The Abbey Town House Cheltenham
by A verified traveler
Posted 14 Jul 2024
Good value, central.
Comment from Hotel Management
16 Jul 2024 by Takwa Hammami Team Leader, Hotel Management
Dear Mark, Thank you for sharing your kind words about convenient location! We are thrilled to hear you enjoyed your stay and hope to welcome you back for future visits.Sincerely
by A verified traveler
Posted 13 Jul 2024
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Comment from Hotel Management
13 Jul 2024 by Alina, Hotel Management
Dear DeannaHope our mesage finds you well.Thank you for your time and brilliant review score. The team is delighted, hope you will choose us again for your next stay!Warm regards, Alina Florentina Robinson MIHGenerela Manager The Abbey Town House Cheltenham
