Ratings based on 117 Verified Reviews
4.9 Room cleanliness
5.0 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
This has to be the best place to stay in Cheltenham. It is clean, comfortable, roomy and stunning. It is the little touches that make this accommodation stand out over all the other places I have stayed.
Comment from Hotel Management
20 Nov 2024 by Alison, Hotel Management
Thank you so much, so pleased you enjoyed your stay with us,Kind Regards
by A verified traveler
Posted 2 Nov 2024
Everything was as we expected and it was fab!
It was a lovely touch to have all the makings for breakfast left for us.
And it was less than 5 minutes stroll into town.
We can’t wait to return.
Comment from Hotel Management
20 Nov 2024 by Alison, Hotel Management
Thank you so much, so pleased you enjoyed your stay with us,Kind Regards
by A verified traveler
Posted 29 Sep 2024
No information emailed regarding check in details and car parking details. Once host contacted she was very helpful
Comment from Hotel Management
30 Sep 2024 by Sarah, Hotel Management
Hi KarenThank you for the taking the time to give us your feedback. It is always good to know our guests have enjoyed their stay. We appreciate your comments so that we can make improvements.Kind regards
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Sarah, Hotel Management
Hi CraigThank you for the taking the time to give us your feedback. It is always good to know our guests have enjoyed their stay.
by A verified traveler
Unbelievably good value
Posted 13 Sep 2024 on HotelsI was amazed at the high standard for money here. Super-comfortable and spacious apartment with lovely touches such as a fresh fruit bowl, breakfast items and coffee machine. Very nice lady there to check me in. Tiny quibbles : I got the email via hotels.com with check in instructions on the day of my check-in, and I was driving so never saw it until after check in. Would be better to send the day before. Also, idiot-proof instructions for the coffee machine and dishwasher would have helped me! I was only there for one night and in a hurry in the morning I found these things a bit difficult. But a lovely if too brief stay. If I’m ever back in Cheltenham I will definitely be back. ♥️
Comment from Hotel Management
13 Sep 2024 by Sarah, Hotel Management
Hi EmilyThank you for the taking the time to give us your feedback, it is always good to know our guests have enjoyed their stay. We appreciate your comments so that we can make improvements. We hope to see again in the future.Best regards
by A verified traveler
Posted 11 Sep 2024
Loved the size and comfort of the suite. Really appreciated having milk, bread and breakfast cereal in the kitchen when we arrived late at night. Property was very far from train station and far from main bus station so if you arrived / left by public transit it was tricky.
Comment from Hotel Management
12 Sep 2024 by Sarah, Hotel Management
HelloThank you for the taking the time to give us your feedback, it is always good to know our guests have enjoyed their stay. We appreciate your comments so that we can make improvements.We are only a 7 minute taxi ride from the railway station, there are always plenty of taxis waiting outside the station. It is a only a 10 minute walk from the bus station to the apartments.We trust it didn't spoil your stay too much and hope to see you again in the future.
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by Sarah, Hotel Management
Hi IainThank you for the taking the time to give us your feedback it is always good to know our guests have enjoyed their stay. We appreciate your comments so that we can make improvements.
by A verified traveler
Posted 8 Aug 2024 on Hotels
Comment from Hotel Management
9 Aug 2024 by Sarah, Hotel Management
Hi RafalThank you for the taking the time to give us your feedback. It is always good to know our guests have enjoyed their stay. We appreciate your comments so that we can make improvements.Kind regards
by A verified traveler
Posted 26 Jul 2024
Comment from Hotel Management
27 Jul 2024 by Sarah, Hotel Management
Hi RichardThank you for the taking the time to give us your feedback, it is always good to know our guests have enjoyed their stay. We appreciate your comments so that we can make improvements.Kind regards
by A verified traveler
Posted 21 Jul 2024 on Hotels
Comment from Hotel Management
22 Jul 2024 by Sarah, Hotel Management
Hi SarahThank you for taking the time to give your feedback, it is always useful to hear what our guests think of our properties. This way we can ensure we maintain our high standards and that any issues are rectified quickly.Kind regards
