Ratings based on 823 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Probably teh worst experience in 20 years of global travelling. I arrived at the hotel and waited for an hour, and they gave my room away to someone else and left me with no room. I eventually found a replacement at 12:30am, at a cost of £400.... Completely incompetent staff and service levels. Do not waste your time.
by A verified traveler
Posted 8 Nov 2024
Rooms in need of investment. Upgraded on arrival from cosy to superior. Room was large, maybe too large, very high ceilings and air con on full on arrival meant it was very cold. Furniture was damaged (armchair looks like a dog has attacked it) and the units looked like they were from from an old office. Lighting was appalling, 3 tiny bedside spotlights and a large main light which couldn’t dim, meant we couldn’t make the room cosy at all. Was seriously missing proper free standing lamps. Nowhere for my wife to do her makeup other than a random pull up mirror without lighting in the side unit. Bathroom was adequate, but putting a shower against an uncovered window meant all the paint was coming off. Hotel was super quiet in bar and restaurant even on a Saturday , and to be honest the hotel looks like there’s been a spending cap, or may be on its last legs.
Reception team were lovely though.
Comment from Hotel Management
8 Nov 2024 by The Management Team, Hotel Management
Dear Roberto,Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely appreciate your comments, as they help us identify areas for improvement.We're glad to hear that our reception team made a positive impression, but we're truly sorry that your room did not meet your expectations. Your concerns about the furniture, lighting, and bathroom setup have been noted, and we recognize the importance of providing a comfortable and aesthetically pleasing environment for our guests. Please rest assured that your comments regarding the shower and the condition of the room will be addressed with our maintenance and management teams. We are committed to ensuring that our facilities reflect the quality we strive for and provide a better experience for all our guests.We appreciate your candid feedback and hope you will consider giving us another chance in the future. We are taking steps to improve our services and facilities, and we would love the opportunity to provide you with a much better experience.Thank you once again for your review.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Management Team, Hotel Management
Dear Louise,Thank you for leaving us a review! We're thrilled to hear that you had a great stay with us.We hope that we can welcome you back in the future for another wonderful stay with us!Kindest RegardsManagement Team
by A verified traveler
Posted 21 Oct 2024
Luxury feel but staff very friendly and welcoming . Excellent location
Comment from Hotel Management
21 Oct 2024 by Malmaison Team, Hotel Management
Dear Christopher,Thank you for taking your time to leave us a wonderful review. We are glad to see that you enjoyed your stay with us and that staff were welcoming. We hope to see you back again with us soon!Thank you & best wishes,
by A verified traveler
Posted 19 Oct 2024
Classy
Comment from Hotel Management
20 Oct 2024 by Malmaison Team, Hotel Management
Dear Christian,Thank you for taking your time to leave us a wonderful review. We are glad to see that everything went well during your stay and we hope to see you back again with us soon!Thank you & best wishes,
by A verified traveler
Posted 13 Oct 2024
room and facilities ,staff were really helpful,location perfect,quiet.
The lighting was poor both in breakfast room and my bedroom (function more important than mood!).
Cooked breakfasts good but continental means cheese,cold meats and a variety of breads not packets of cereals and toasts.
Will stay again though-thank you.
Comment from Hotel Management
13 Oct 2024 by Malmaison Team, Hotel Management
Dear Joanna,Thank you for taking your time to leave us a review.We are glad to hear that your stay was pleasant and that you enjoyed your time with us. We will pass your feedback to the relevant department regarding the lighting and breakfast issue. We hope to see you back again with us soon!Thank you & best wishes,
by A verified traveler
Posted 6 Oct 2024
This was our second stay at the Malmaison Cheltenham. It is a great location as in close proximity to Cheltenham - shops, restaurants etc. However, we stayed in a bigger room last time (club?) but this wasn’t available this trip. We stayed in a standard double which was compact with the same colour scheme and furniture, bathroom fittings as the other. The only criticisms being how dark the room and bathroom were - dark tiles added to this and the temperature of the room. It was very hot!!! Too hot for comfort. The window only opened slightly and access to the veranda/ balcony closed off so this was the only window and it afforded no ventilation. The air conditioning was ineffective so it made for an uncomfortable stay. Breakfast was as good as we remembered and fantastic quality. The price this time was top rate - I used some Expedia credit towards it which saved over £100 on the night’s stay. It would have been closer to £400 full price so higher end and not worth that for the room we got. Would not opt for the standard room again at this particular Malmaison in the future!
Comment from Hotel Management
6 Oct 2024 by Management Team, Hotel Management
Dear Fiona,Thank you for taking the time to share your feedback following your recent stay at Malmaison Cheltenham. We’re delighted to hear that you enjoyed our central location and that breakfast met your expectations once again.We sincerely apologize for the issues you encountered with the room, particularly the temperature and lighting. Your comfort is our priority, and we regret that the air conditioning and limited ventilation made for an uncomfortable experience. We are also sorry that your preferred room option wasn’t available this time and that the standard room did not meet your expectations.Your feedback is incredibly valuable to us, and we’ll be sure to review the concerns you’ve raised with our maintenance and design teams. We strive to ensure all our rooms provide both comfort and value, and we hope to have the opportunity to welcome you back and improve your experience in the future.Thank you once again for your review and for choosing Malmaison Cheltenham.Kind regards
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
1 Oct 2024 by Malmaison Team, Hotel Management
Dear Hoi Yee,Thank you for taking your time to leave us a wonderful review. We are glad to hear that everything went well during your stay and we hope to see you back again with us soon!Thank you & best wishes,
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Malmaison Team, Hotel Management
Dear Hollie,Thank you for taking your time to leave us a review.We are glad to hear that everything went well during your stay and we hope to see you back again with us soon!Thank you & best wishes,
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
18 Sep 2024 by The Management Team, Hotel Management
Dear Jennifer,Thank you for taking the time to leave us a review! We are happy to hear that you had a great stay with us!We hope to welcome you back again for another wonderful stay!Kind Regards
