Ratings based on 485 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
All round great stay
by A verified traveler
Posted 4 Nov 2024
It is a beautiful hotel with a great history. All the staff were great. Lovely breakfasts. We were there 4 nights and had one dinner there which was great. We wanted to explore Cheltenham the other nights.
Only hiccup was on our third day as elderly we decided to make use of the hotel first class facilities (out door heated swimming pool etc) and the most beautiful and comfy lounge. And although our room was empty at 10am
, housekeeping did not service it until 3pm in spite of requests.
Comment from Hotel Management
6 Nov 2024 by Hotel Management., Hotel Management
Dear Simon, thank you for taking the time to write a review for us. We appreciate your comments and have taken your feedback on board. We hope to welcome you for another visit in the future, and provide a more enjoyable experience. Kind Regards, Hotel Management.
by A verified traveler
Posted 3 Nov 2024
Wonderful room, helpful staff. Lovely food, great spa.
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
15 Oct 2024 by Hotel Management., Hotel Management
Dear Natalya, thank you for taking the time to rate us so highly. We are so glad to hear that you have enjoyed your visit, and we hope to welcome you again in the future for another delightful experience with us. Kind Regards, Hotel Management.
by A verified traveler
Posted 25 Aug 2024 on Hotels
Very nice grounds.
Very spa treatment.
Decent breakfast.
Room was big but didn’t feel luxurious and a bit of mold in the shower. A bit tired. e.g. curtain was hanging off last curtain hook.
Service didn’t really meet 5 star.
Dining experience wasn’t great. Took 15 mins to take dishes away.
Probably wouldn’t go again.
Comment from Hotel Management
26 Aug 2024 by Veronica Noble, Guest Relations Manager., Hotel Management
Dear Ashley, thank you for taking the time to write a review for us. We appreciate your comments and have taken your feedback on board. We hope to welcome you for another visit in the future, and provide a more enjoyable experience. Kind Regards, Veronica Noble, Guest Relations Manager.
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by Veronica Noble, Guest Relations Manager., Hotel Management
Dear Guest, thank you for taking the time to write a review for us. We hope to welcome you for another visit in the future, and provide a more enjoyable experience. Kind Regards, Veronica Noble, Guest Relations Manager.
by A verified traveler
Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Veronica Noble, Guest Relations Manager., Hotel Management
Dear Nick, thank you for taking the time to rate us highly. We are so glad to hear that you have enjoyed your visit, and we hope to welcome you again in the future for another delightful experience with us. Kind Regards, Veronica Noble, Guest Relations Manager.
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Veronica Noble, Guest Relations Manager., Hotel Management
Dear Daniel, thank you for taking the time to write such a lovely review for us. We are so glad to hear that you have enjoyed your visit, and we hope to welcome you again in the future for another delightful experience with us. Kind Regards, Veronica Noble, Guest Relations Manager.
by A verified traveler
Posted 26 Jul 2024
Comment from Hotel Management
29 Jul 2024 by Veronica Noble, Guest Relations Manager., Hotel Management
Dear Tim, thank you for taking the time to write such a lovely review for us. We are so glad to hear that you have enjoyed your visit, and we hope to welcome you again in the future for another delightful experience with us. Kind Regards, Veronica Noble, Guest Relations Manager.
by A verified traveler
Posted 14 Jul 2024 on Hotels
Comment from Hotel Management
18 Jul 2024 by Veronica Noble, Guest Relations Manager., Hotel Management
Dear Sandra, thank you for taking the time to rate us highly. We are so glad to hear that you have enjoyed your visit, and we hope to welcome you again in the future for another delightful experience with us. Kind Regards, Veronica Noble, Guest Relations Manager.
