Ratings based on 984 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Very comfortable room (King). Lovely facilities in the fitness suite and spa, the only downside was the cold showers in the changing rooms.
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 11 Nov 2024
I was checked into another residents room, he and a friend were both in the room when I walked in which was extremely embarrassing.
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Nicky Jean, Hotel Management
Good MorningThank you for scoring us 4 out of 5 and we hope to welcome you back in the near future.
by A verified traveler
Posted 19 Oct 2024
Room needs a deep clean. Hot tub frothing with thick foamy layer.
by A verified traveler from WALLINGFORD
Posted 15 Oct 2024
Property is undergoing maintenance and was not advertised at time of booking.
Hotel in general was good, excellent service, facilities and breakfast. Room in need of a refurb. Hopefully that’s part of the ongoing maintenance work.
by A verified traveler
Posted 30 Sep 2024
This is a perfectly located property to visit Cheltenham.
The facilities are great and the staff very welcoming.
The breakfast was fantastic!
by A verified traveler
Posted 27 Sep 2024
by A verified traveler from Diss
Posted 16 Sep 2024
This was obviously a very good hotel previously, and probably will be again once its renovation has been completed, but at the moment the 21st century isn’t its friend… principally, the lack of a lift (which doesn’t seem to be mentioned anywhere in its publicity) is a pretty significant drawback. That aside, staff are great…
by A verified traveler
Posted 14 Sep 2024
This is a really good choice if you’re looking to go somewhere with your dog, but also want the perks of staying in a fully equipped Hotel.
