Ratings based on 1,219 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Was nice to be able to check in early.
by A verified traveler
Posted 20 Nov 2024
This hotel does a good & brisk business getting its customers to and from Logan airport. The staff is friendly & helpful & their shuttle runs on time. Their rooms are comfortable too. I’ve stayed here twice now & would stay again.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Hotelmgmt, Hotel Management
It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon, Lisa!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Hotelmgmt, Hotel Management
Nina, we’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Hotelmgmt, Hotel Management
Thank you for your five-star rating, Cody! We hope to be your preferred property whenever your travels bring you to the area!
by A verified traveler
Posted 18 Nov 2024
I like the location of the property since it’s close to the train station since the reason for visiting Boston is to watch a Boston game.
Comment from Hotel Management
20 Nov 2024 by Hotelmgmt, Hotel Management
Jocelyn, thank you for your perfect rating of DoubleTree by Hilton Boston Logan Airport Chelsea. We are glad you enjoyed your stay and were pleased with our convenient location. We hope to welcome you back the next time you are visiting Boston!
by A verified traveler
Posted 18 Nov 2024
Great cookies!
Comment from Hotel Management
20 Nov 2024 by Hotelmgmt, Hotel Management
Ashley, we are thrilled you enjoyed our cookies and hope the rest of your stay was just as great! Thank you for staying with us. We hope to have another opportunity to welcome you back again soon.
by A verified traveler
Posted 18 Nov 2024
The cookies are great! The staff were very friendly and the proximity to the commuter rail is great.
Comment from Hotel Management
20 Nov 2024 by Hotelmgmt, Hotel Management
Sasha, thank you for your high recommendation of DoubleTree by Hilton Boston Logan Airport Chelsea. We are delighted you had an excellent stay and appreciated our cookies, friendly team, and convenient location. The pleasure would be ours to welcome you back!
by A verified traveler
Posted 16 Nov 2024
While convenient to activities, and clean and comfortable, the room heat had inadvertently been shut off before we arrived, and the room was not cleaned between our first and second nights. We were disappointed that parking was not included in the room rate, but was a separate charge.
Comment from Hotel Management
19 Nov 2024 by Hotelmgmt, Hotel Management
David, thank you for highlighting the convenience, cleanliness, and comfort of our hotel. We are sincerely sorry for the heating issue and missed cleaning. We value your feedback and will work to improve these areas. We hope to provide a better experience on your next visit.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Hotelmgmt, Hotel Management
Thank you for rating us so highly, Erica. We enjoyed having you here and look forward to welcoming you back the next time you are in the area.
