Ratings based on 565 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Oct 2024
Friendly staff; checked in early; room upgrade. The hotel is quaint, the room was large and reasonably priced for London. The room and corridors are however a little tired and would benefit from a refresh. We didn’t have any meals but overall we enjoyed the hotel, the location and would recommend.
Comment from Hotel Management
25 Oct 2024 by Sarah , Hotel Management
Dear Christian,Thank you very much for your feedback. We will certainly look in to your comments about the rooms and corridors, much appreciated. We are delighted to hear that you enjoyed your stay with us and hope to welcoming you in the near future again.Kind regards,Sarah
by A verified traveler
Posted 21 Oct 2024
The staff are the best part! Beautiful boutique hotel that feels like a 5-Star hotel. The staff treat you like royalty. Only thing I’d recommend to change is the address is 26 CADOGAN GARDENS as it’s not 11 CADOGAN GARDENS. This is a building about 600 feet away and was super confusing for uber and drop offs. Thanks Chelsea Townhouses, we will be back!
Comment from Hotel Management
25 Oct 2024 by Sarah , Hotel Management
Dear Brandon,Thank you very much for your lovely feedback!We are delighted to hear that you enjoyed your stay with us and apologies for the confusion with the 2 properties.We hope to welcoming you in the near future again.All the best,Sarah
by A verified traveler
Posted 11 Oct 2024
Beautiful property, you feel like a London local but oh the bathrooms, enquire before booking. I’ve never experienced smaller bathrooms in my life!
Comment from Hotel Management
13 Oct 2024 by Sarah , Hotel Management
Dear Silvia,Thank you very much for your great feedback. We are very sorry to hear that the bathroom was too small. You booked a Superior Queen room and we do have different categories where we have larger bathrooms. Please do let us know if you wish to return and we will make sure to allocate you in a room with a bigger bathroom.All the best,Sarah
by A verified traveler
Posted 11 Oct 2024
11 Cadogan Gardens and The Apartments offer a luxurious boutique experience in the heart of Chelsea, London. The hotel blends classic Victorian charm with modern elegance, featuring opulent interiors and well-appointed rooms. The Apartments provide a more private, homely option, perfect for longer stays. Both options offer personalized service, high-end amenities, and a prime location near Sloane Square, ideal for shopping and dining.
Comment from Hotel Management
13 Oct 2024 by Sarah , Hotel Management
Dear Ian,Thank you very much for your great feedback and kind words! We are delighted to hear that you enjoyed your stay and hope to welcoming you in the near future again.Kind regards,Sarah
by A verified traveler from boston
Posted 28 Sep 2024
Comment from Hotel Management
13 Oct 2024 by Sarah, Hotel Management
Dear Maryam,Thank you very much for your great feedback!We hope to welcoming you in the near future again.Kind regards,Sarah
by A verified traveler
Posted 28 Sep 2024
Its was great! Loved the location and cute vibe of the whole place. Very english
Comment from Hotel Management
5 Oct 2024 by Sarah, Hotel Management
Dear Patrick,Thank you very much for your lovely feedback! We are delighted to hear that you enjoyed your stay with us and hope to welcoming you again soon.Kind regards,Sarah
by A verified traveler
Posted 25 Sep 2024
Unique lovely location. Facilities like the bar not open everyday. example bar closed Sunday and Monday. Staff was friendly but the restaurant staff were hit and miss. Also changed our room as we did not realize the facilities were not in the same building.
Comment from Hotel Management
5 Oct 2024 by Sarah, Hotel Management
Dear Peter,Thank you very much for your feedback. We are very sorry to hear our staff wasn't up to their usual standard and we will certainly address this issue. 11 Cadogan Gardens and the Chelsea Townhouse are 2 separate properties, and we are glad that we could change your room. We really hope to welcoming you again soon.Kind regards,Sarah
by A verified traveler
Posted 16 Sep 2024
Gorgeous property and the best suite I have ever stayed in. Will definitely be back. The Chelsea Bar was also special!
Comment from Hotel Management
5 Oct 2024 by Sarah, Hotel Management
Dear Sarah,Thank you very much for your lovely feedback! We are delighted to hear that you enjoyed your stay with us and hope to welcoming you again soon.Kind regards,Sarah
by A verified traveler
Posted 11 Sep 2024
I really like this hotel - it’s a bit like staying in someone’s home. It’s quirky. My room was not large and the furnishings are very traditional. What I appreciated was the coziness, charm and friendly staff.
Comment from Hotel Management
11 Sep 2024 by Sarah, Hotel Management
Dear Marousa,Thank you ever so much for your kind words and feedback! We are delighted to hear that you enjoyed your stay with us and hope to welcoming you soon again.All the best,Sarah
by A verified traveler
Posted 9 Sep 2024
The staff, including the front desk team were absolutely top notch. This is my third time staying at the property and every time has been consistent, welcoming making you feel at home. Whether it is keeping the bar open or offering flexibility understanding travel delays, we couldn’t be happier with how the 11 team values customers. It is and will be our go to every time we come to London
Comment from Hotel Management
11 Sep 2024 by Sarah, Hotel Management
Dear Sumesh,Thank you ever so much for your kind words and feedback! We are delighted to hear that you enjoyed your stay with us and hope to welcoming you soon again.All the best,Sarah
