Ratings based on 732 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
by A verified traveler
Posted 10 Nov 2024
They did not have the room we reserved due to staff mistake. We were given a lower cost room and not compensated.
Comment from Hotel Management
12 Nov 2024 by Lisa, Hotel Management
Hi, David! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa
by A verified traveler
Posted 31 Oct 2024
Reasonable price. The room was clean. Beds are comfortable and it was quiet. Dennys is in walking distance. They also have laundry facilities.
Comment from Hotel Management
7 Nov 2024 by Lisa, Hotel Management
Thank you so much for the wonderful rating, Nancy! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Lisa
by A verified traveler
Posted 27 Oct 2024
We were woken up by construction on the building right outside our door. Front desk lady was quite rude and short with us. We probably won't stay here again although the room was fine and price was nice.
Comment from Hotel Management
28 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your experience with us. We apologize for the inconvenience caused by the construction noise and the behavior of our front desk staff. This is not the level of service we strive to provide. We appreciate your feedback and will make sure to address these issues to ensure a better stay for our guests in the future. If there's anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your review with us. We apologize for any inconvenience caused during your stay. Our team strives to provide a seamless experience for our guests, and we appreciate your feedback as it helps us improve our services. If you require further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 19 Oct 2024
Wasn't expecting luxury for the price but the room is pretty small, pretty basic and no complementary ☕. Clean and a comfy bed so as long as you have those things the rest is incidental...
Comment from Hotel Management
20 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused due to the size and simplicity of the room. Your comfort is our priority, and we appreciate your acknowledgment of the cleanliness and comfort of the bed.
Regarding the absence of complimentary coffee, we apologize for not meeting your expectations in this aspect. We understand how important it is to have such amenities available to enhance your stay. Your feedback will be shared with the concerned team for necessary improvements.
Should you need any further assistance or have any other concerns, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 15 Oct 2024
The place was clean, but very outdated. The towel rack in the bathroom is disgustingly rusted and cannot believe still being used. Felt like I needed to get a tetanus shot lesving after a shower. The Dennys next door is convenient at least and the best awestern across the street has a bar and restaurant.
Comment from Hotel Management
15 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused due to the outdated condition of the towel rack in the bathroom. Your concerns have been duly noted, and we will take immediate action to rectify the issue. We are glad to hear that you found the nearby Dennys convenient and enjoyed the amenities offered by the Best Western across the street.
Should you require any further assistance, please feel free to contact us at guestsupport.na@oyorooms.com.
Best regards,
Team OYO
by A verified traveler
Posted 7 Oct 2024
Check in was quick and efficient.
The rooms were fairly clean and quiet.
Our room did smell of marijuana and ammenities were very limited. But overall, a pleasant stay.
Comment from Hotel Management
8 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for choosing OYO Rooms for your recent stay. We're glad to hear that your check-in process was quick and efficient. It's also great to know that you found the rooms fairly clean and quiet, which definitely adds to a pleasant stay.
However, we apologize for the inconvenience caused by the smell of marijuana in your room and the limited amenities. We'll address this issue to ensure a better experience for our guests in the future.
If there's anything else we can assist you with, please feel free to reach out to our team at guestsupport.na@oyorooms.com.
Thank you for your feedback and we hope to welcome you back soon.
Warm regards,
Team OYO
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
7 Nov 2024 by Lisa, Hotel Management
Hey, Keith! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Lisa
by A verified traveler
Posted 2 Oct 2024
Good price, rooms were clean, comfy bed, hot water, tv and wifi worked. Everything you can ask for in a quick night stay
Comment from Hotel Management
2 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your positive experience! We are glad to hear that you enjoyed your stay with us. It's great to know that our clean rooms, comfy bed, hot water, TV, and WiFi met your expectations. We strive to provide everything you need for a convenient and comfortable stay. If you ever need further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
