Ratings based on 664 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
Hotel is good, except two staff members can use retraining in customer service.
The hotel is clean and has good ADA accommodations in comparison to other hotels in the area. My father-in-law has very limited mobility and is a wheelchair user, and the ADA bathroom in the hotel was excellent.
Unfortunately, Brooklyn and Alex could use additional coaching and reminding that they’re in the hospitality business. For instance, the WIFI was down since 4am, and when my spouse inquired about it around noon, Brooklyn appeared annoyed and dismissed it as her [cell phone] WiFi was “working” and returned to scrolling on her cell phone. No mention on whether she or someone would look into it. I contacted corporate because of their attitude and dismissal of the issue. Fortunately, Annika stepped up and addressed the issue and remained an absolute professional.
Comment from Hotel Management
7 Nov 2024 by General Manager, Hotel Management
Thank you for sharing your feedback. I want to sincerely apologize for the inconvenience you experienced during your stay, especially regarding the Wi-Fi issue. I completely understand your frustration, and I regret that our response did not meet your expectations.We did experience an unexpected Wi-Fi outage from approximately 9 am to 12:30 pm, while our maintenance team was installing our new TV system, and Brooklyn and I were both actively working with our maintenance team to resolve it as quickly as possible. I’m sorry if Brooklyn's response when you inquired about it felt dismissive or unhelpful. That was certainly not her intention. We unfortunately don't know there's an issue until someone reports it and noon was the first report we had about the Wi-Fi not working. Regarding Annika, she did follow the instructions I provided to address the issue once it was reported, and I’m glad that the matter was resolved to your satisfaction. I appreciate your patience as we worked to restore the service.As a gesture of goodwill, we applied a discount to your stay to help address the inconvenience, and I truly hope it helped make up for some of the frustration.Once again, I apologize for the challenges you faced, and I appreciate you bringing this to my attention. I hope we can welcome you back in the future and provide a much more seamless experience.
by A verified traveler
Posted 1 Nov 2024
Great place . Clean and convenient
Comment from Hotel Management
1 Nov 2024 by Brooklyn, Front Office Manager, Hotel Management
Thank you so much for your 5 out of 5 review of our hotel! We appreciate your wonderful feedback! We are happy to have provided you with a satisfactory stay! We look forward to hosting you again in the future in hopes to provide you with another wonderful stay. Thanks again!
by A verified traveler from Lynnwood
Posted 31 Oct 2024
We have stayed at this property on two different trips. We would recommend. Clean and nice staff.
Comment from Hotel Management
1 Nov 2024 by Brooklyn, Front Office Manager, Hotel Management
Thank you so much for your 4 out of 5 review of our hotel! We appreciate your feedback! We hope when you stay in the area again, you'll consider us for your lodging needs!
by A verified traveler
Posted 23 Oct 2024
Friendly and efficient check-in staff, wonderful breakfast, clean rooms, comfortable beds, and quiet.
Comment from Hotel Management
25 Oct 2024 by Brooklyn, Front Office Manager, Hotel Management
Thank you so much for your 5 out of 5 review of our hotel! We appreciate your wonderful feedback! We are happy to have provided you with a satisfactory stay! We look forward to hosting you again in the future in hopes to provide you with another wonderful stay. Thanks again!
by A verified traveler
Posted 21 Oct 2024
Staff very helpful and professional made check in easy with no problems, I had 3 extra people from when I booked plans changed, they made things easy and not stressful at all. Would book and stay again!
Comment from Hotel Management
22 Oct 2024 by Brooklyn, Front Office Manager, Hotel Management
Thank you so much for your 5 out of 5 review of our hotel! We appreciate your wonderful feedback! We are happy to have provided you with a satisfactory stay! We look forward to hosting you again in the future in hopes to provide you with another wonderful stay. Thanks again!
by A verified traveler
Posted 15 Sep 2024
Nice clean pet friendly choice. There’s a walkable area behind the hotel.
Comment from Hotel Management
16 Sep 2024 by Brooklyn, Front Office Manager, Hotel Management
Thank you so much for your 4 out of 5 review of our hotel! We appreciate your feedback! We hope when you stay in the area again, you'll consider us for your lodging needs!
by A verified traveler
Posted 14 Sep 2024
Staff was nice. Bed was comfortable. Our room was upgraded with a jet tub, but we didn’t use it. Breakfast was pretty good too.
Comment from Hotel Management
16 Sep 2024 by Brooklyn, Front Office Manager, Hotel Management
Thank you for your 3 out of 5 review of our hotel! We appreciate your feedback! We are happy to have provided you with a satisfactory stay! We look forward to hosting you again in the future in hopes to provide an even better stay! Thanks again.
by A verified traveler
Posted 6 Sep 2024
The staff were super nice and had complementary breakfast which was great since my partner and I were heading on the road early. Definitely coming back if I’m in the area again
Comment from Hotel Management
7 Sep 2024 by Brooklyn, Front Office Manager, Hotel Management
Thank you so much for your 5 out of 5 review of our hotel! We appreciate your feedback! We look forward to hosting you again in the future in hopes to provide you with another wonderful stay! Thanks again!
by A verified traveler
Posted 5 Sep 2024
Time and time again Best Western plus beats any Marriott. I keep picking Marriott’s and then end up being disappointed! Save money AND get a better experience with BW!
Comment from Hotel Management
7 Sep 2024 by Brooklyn, Front Office Manager, Hotel Management
Thank you so much for your 5 out of 5 review of our hotel! We appreciate your feedback! We look forward to hosting you again in the future in hopes to provide you with another wonderful stay! Thanks again!
by A verified traveler
Posted 2 Sep 2024
We had a great stay at Best Western Hotel. All staff's are very friendly and great place to stay!
Comment from Hotel Management
2 Sep 2024 by Brooklyn, Front Office Manager, Hotel Management
Thank you so much for your 5 out of 5 review of our hotel! We appreciate your feedback! We look forward to hosting you again in the future in hopes to provide you with another wonderful stay! Thanks again!
