Ratings based on 167 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Oct 2024
The staff and the room were great.
by A verified traveler
Posted 14 Aug 2024
I tried to change my stay date, Expedia told me it was the hotel manger that needed to change the date and hotel management told me it was Expedia… round and round for 2 weeks and ended up paying my 2 rooms anyway. I tried to change the date immediately after first booking.
by A verified traveler from Troy
Posted 17 Jul 2024
BEWARE! This property is not accessible via car, it’s very hard to locate this hotel. My taxi driver had to call the hotel, eventually after 5 minutes waiting on the road we were finally escorted by someone from the hotel and took 10 minutes walk through narrow alleys to find the hotel. Mind you that this walk was very scary, felt so unsafe! There is no way you can walk back to the hotel at night, looks very scary!
Since we were at the property we decided to tour it, but absolutely not good, the room to house 3 people had 3 tiny beds and the stairs were so narrow. Just imagine dragging your suitcases through this narrow alleyway. We decided not to checkin since we felt not safe! We were scrambling to find another place to stay and started driving around, luckily we found Hotel Rabat, just a regular hotel experience where my taxi could pull right into their parking lot. We lost $300 for 2 rooms, but safety was #1. Even if Riad Kalaa 2 was for free, I wouldn’t stay at this place, absolutely unsafe! I hope it will help at least one person to make the right call. The description about Riad Kalaa 2 on Expedia is very deceptive, but instead glorifies it.
by A verified traveler
Posted 14 Jul 2024
This property is very good, clean rooms. The breakfast was good. The checkin service was awesome, he brought all of luggage to our rooms. Very friendly front desk!
Comment from Hotel Management
30 Jul 2024 by puerta, Hotel Management
Thanks
by A verified traveler from Troy
Posted 11 Jul 2024
BEWARE! This property is not accessible via car, it’s very hard to locate this hotel. My taxi driver had to call the hotel, eventually after 5 minutes waiting on the road we were finally escorted by someone from the hotel and took 10 minutes walk through narrow alleys to find the hotel. Mind you that this walk was very scary, felt so unsafe! There is no way you can walk back to the hotel at night, looks very scary!
Since we were at the property we decided to tour it, but absolutely not good, the room to house 3 people had 3 tiny beds and the stairs were so narrow. Just imagine dragging your suitcases through this narrow alleyway. We decided not to checkin since we felt not safe! We were scrambling to find another place to stay and started driving around, luckily we found Hotel Rabat, just a regular hotel experience where my taxi could pull right into their parking lot. We lost $300 for 2 rooms, but safety was #1. Even if Riad Kalaa 2 was for free, I wouldn’t stay at this place, absolutely unsafe! I hope it will help at least one person to make the right call. The description about Riad Kalaa 2 on Expedia is very deceptive, but instead glorifies it.
by A verified traveler from Troy
Posted 7 Jul 2024
BEWARE! This property is not accessible via car, it’s very hard to locate this hotel. My taxi driver had to call the hotel, eventually after 5 minutes waiting on the road we were finally escorted by someone from the hotel and took 10 minutes walk through narrow alleys to find the hotel. Mind you that this walk was very scary, felt so unsafe! There is no way you can walk back to the hotel at night, looks very scary!
Since we were at the property we decided to tour it, but absolutely not good, the room to house 3 people had 3 tiny beds and the stairs were so narrow. Just imagine dragging your suitcases through this narrow alleyway. We decided not to checkin since we felt not safe! We were scrambling to find another place to stay and started driving around, luckily we found Hotel Rabat, just a regular hotel experience where my taxi could pull right into their parking lot. We lost $300 for 2 rooms, but safety was #1. Even if Riad Kalaa 2 was for free, I wouldn’t stay at this place, absolutely unsafe! I hope it will help at least one person to make the right call. The description about Riad Kalaa 2 on Expedia is very deceptive, but instead glorifies it.
Comment from Hotel Management
9 Jul 2024 by aziz , Hotel Management
Hello AlaiahThank you for reaching out. It seems there has been a mistake as the review you mentioned does not pertain to our hotel, Puerta Azul, located in Chefchaouen. We want to clarify that the issues described are not related to our property. Puerta Azul is easily accessible by car and is situated in a safe and welcoming neighborhood.We kindly request that you update your review accordingly to reflect your experience accurately. We strive to ensure all our guests have a pleasant and comfortable stay with us. If you have any questions or would like further information about Puerta Azul, please don't hesitate to contact us directly.We appreciate your understanding and hope to have the opportunity to welcome you to Puerta Azul in the future.Best regards,Aziz Manager Puerta Azul
by A verified traveler
Posted 14 Apr 2024 on Hotels
Very convenient location. Super friendly staff.
by A verified traveler
Posted 31 Mar 2024 on Hotels
by A verified traveler
Posted 21 Dec 2023
Staff need to improve on customer service. Compared to other Riad we stayed staff were very helpful with luggage & welcoming.
by A verified traveler
Posted 11 Dec 2023 on Hotels
Cozy , small hotel. Excellent service, good location; parking onsite; breakfast excellent; room and amenities excellent
