Hotel Casa Miguel Reviews

We thank you for sharing your opinion, and would like to clarify certain points.First of all, your reservation for 2 nights at our establishment was made via the Expedia travel platform with NON-REFUNDABLE rate conditions, however, after check-in you went for a tour of the city, and when you returned you told our receptionist that you had seen all the monuments of interest and that you did not need to stay longer, so, according to your request, you had to cancel your second night. From then on, our receptionist told you to consult Expedia and also she found that it was impossible to refund you, due to your rate choice.On the other hand, our hotel is a riad with a local architectural character of the city of Chefchaouen, well ventilated and airy, and during your stay, while you were enjoying our copious and varied breakfast, at no time did you complain about the bad smells you are referring to, nor about the so-called insects in bed.In this regard, it is essential to emphasize that our establishment relies on the services of an external service provider specialized in hygiene control, plaque and rodents of the facilities, CERTIFIED with the ISO 18001 quality control award. But also, we are convinced that our housekeepers are meticulous and professional in their work, in addition to the EXTERNAL AUDITS regularly contracted to ensure the quality of the services offered to our customers. It is therefore to inform you that the photos you have posted do not belong to our rooms nor to our establishment. We are sorry that we COULD NOT CHANGE YOUR RESERVATION via Expedia, this would certainly have been possible if you had made your RESERVATION DIRECTLY WITH OUR ESTABLISHMENT, and we also hope that next time you will accept the conditions of the reservation’s rate you have chosen, and that you will be more honest and fair in your comments.

Dear Jinwe are glad to hear from you back and you shared your experience with us .we hope to host you in nea future , your satisfaction

Dear Client,we would like to thank for taking the time to share your stay with us.we are looking forward to welcome you in future .best regards,Hotel Casa Miguel

Hello we would like to thank you for taking time to share your experience with us.we are glad that you have enjoyed your stay .we would like to host you again best regrad

Dear Client,we would like to thank you for sharing your experience with us.it is our pleasure to know that you enjoyed your stay with us.your satisfaction is our success