Ratings based on 291 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Aug 2024
Rooms and bathroom need an overhaul. Some drawers to put things away would help and more shelves in the bathroom. Breakfast only adequate. Not much selection and often had to ask for things to be replenished.
Comment from Hotel Management
27 Aug 2024 by KCBeachclub Team, Hotel Management
Dear CarolynThank you for taking the time to share your feedback with us. We genuinely value all guest comments as they help us to improve our services.Indeed the hotel will have a renovation very soon and We hope you will consider giving us another opportunity to serve you better in the future. Please feel free to contact us directly if you have any further comments or if there is anything we can do to assist you.Kind regards KC Beachclub team
by A verified traveler
Posted 4 Aug 2024
Nice hotel .
Comment from Hotel Management
5 Aug 2024 by KC Beachclub Team, Hotel Management
Dear LinasThank you for choosing KC Beach club& Pool Villas for your holiday destination and please to hear you enjoyed your holiday with us and Appreciated your kind reviews.We look forward to welcome you for your next visit in the near future. Kind Regards
by A verified traveler
Posted 27 Jun 2024
Very run down , many of the things in rooms do not work , PowerPoints , tv ,spa jets, lights … numerous requests with housekeeping to amend but no assistance. Breakfast very average.
Pool appeared clean however a think film of black slime surrounded the pool. Both my children got sick, I can only assume the pool was the reason as we ate the same food for our trip. Have been to Koh Samui over 10 times, never would I stay at KC beach club again
Comment from Hotel Management
28 Jun 2024 by The KCBeachclub Team, Hotel Management
Dear NatalieThank you for taking the time to share your feedback with us. We genuinely value all guest comments as they help us to improve our services.We are sorry to hear that your experience did not meet your expectations. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short in your case. If you could provide us with more specific details about the issues you encountered, it would greatly assist us in addressing them and making necessary improvements.We hope you will consider giving us another opportunity to serve you better in the future. Please feel free to contact us directly if you have any further comments or if there is anything we can do to assist you.Sincerely,
by A verified traveler
Posted 12 Jun 2024 on Hotels
A very old hotel empty of people and not a beach club as they call themselves not an experience of Thailand and certainly not for a honeymoon the hotel staff tries very hard and that is the only thing
Comment from Hotel Management
14 Jun 2024 by The KC Beachclub Team, Hotel Management
Dear Value CustomerWe sincerely sorry to hear KC Beachclub is not reach your expectation as now we are no longer operated as the beachclub we are now a cozy small hoel suitable for all age family and friends beach holidays may not joyable for whos looking for party place anyhow we are not far from the center 15 mins walk from Chaweng center and night life vendors, Thank you for your kindwords and comment for our staff service. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to sahre your feedback with us,Best Regards
by A verified traveler
Holiday
Posted 8 Jun 2024 on HotelsGreat place good location staff extremely friendly and helpful will go back.booked 2 nights and ended up staying 6 nights
Comment from Hotel Management
14 Jun 2024 by The KC Beachclub Team , Hotel Management
Dear MarkWe are very happy to hear you had a great experience at KC Beachclub & Pool Villas Koh Samui Your review made our day! Our whole team works very hard to maintain high standards, but we can only do it thanks to amazing guests like you.Thanks again and we hope to see you in the near future.
by A verified traveler
Holiday
Posted 3 Jun 2024 on HotelsGreat place to stay ,great location, right on a beautiful beach liked it so much we extended our stay
Comment from Hotel Management
8 Jun 2024 by The KC Beach Club Team, Hotel Management
Dear MarkThank you for taking the time to share your feedback with us. Thank you for choosing to stay with us and we hope to have an opportunity to welcome you back to KC Beachclub for another memorable stay whenever you return to Koh Samui ,Thailand
by A verified traveler
Posted 3 May 2024
Staff were wonderful. Our cleaner NOK went above and beyond when we couldn’t sleep due to light coming in the bathroom window and fixed it while we were out! What a great surprise! Breakfast was simple but good. Great location on Chaweng. Walking distance to shops. Right on the beach. Pool was missing tiles and sharp, so just be careful of that. But overall we had a lovely stay!
Comment from Hotel Management
21 May 2024 by KC Beachclub Team , Hotel Management
Dear AmandaWe are please to hear you enjoy your stay at KC Beachclub & Pool Villas Your feedback is crucial, and . We are addressing these issues with tiles in the poolpromptly to ensure they do not reoccur.Your experience does not reflect the standards we aim to uphold, and we appreciate your patience as we work to improve. We hope to have the chance to regain your trust on a future visit.
by A verified traveler
Posted 24 Apr 2024
The staff here were exceptionally friendly and professional. Folk at reception was super helpful all the time, and Ball that served us when we were relaxing down on the beach or by the pool, was always a great pleasure to deal with. The rooms were fantastic and the location was nice and quiet yet still close enough to all the action. The only thing that we could pick on was that the cocktails served by the beach/pool definitely did not have any alcohol in them, which, let's face it, defeats the whole purpose. Although not a big problem, and isn't enough for us not to stay there again as we most definitely will. All that being said, I still give this place a 5-star review as it was such a fantastic stay with fantastic staff. Highly recommended.
Comment from Hotel Management
21 May 2024 by KC Beachclub Team, Hotel Management
Dear JolanWe are very happy to hear you had a great experience at KC Beachclub & Pool Villas, We all very appreciated Your review Our whole team works very hard to maintain high standards, Thanks again and we hope to see you again in the near future.
by A verified traveler
Good!
Posted 10 Apr 2024 on HotelsGood stay with comfy rooms.
Comment from Hotel Management
11 Apr 2024 by Maew, Hotel Management
Dear TylerThank you for choosing to stay with us .We are happy to hear that you enjoy your stay with us specially our comfy bed :)We do hope to welcome you back gain for next trip to Samui Island Best regards
by A verified traveler
Posted 20 Mar 2024
Excellent staff and reception. Beautiful hotel.
Comment from Hotel Management
11 Apr 2024 by Maew, Hotel Management
Dear Tim Thank you for choosing KC Beach club for your holiday destination,and please to hear you enjoyed your holiday with us we will pass on your kind words to all our Team member they would be very apprecaited to hear this, We look forward to welcome you for your next visit to Koh samui .Kind Regards The KC Beachclub Team
