Ratings based on 138 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Oct 2024
The hotel needs a good upgrade with everything, from front desk staffs to housekeepers. Most of their staffs don’t speak Thai and their English is quite poor and it makes it really hard to communicate with them.
I booked the accommodation with breakfast included on the website and when I clicked and paid the breakfast had disappeared from my booking. During our stay there were other guests had the same issues with their breakfast not included. It seems to me there must be some miscommunications between Expedia website and the hotel.
Regardless the resort hotel issues, I still wanted to acknowledged that the chef was amazing to us during our stay, she made some the amazing traditional Thai dishes for us everyday. Thank you Chef Sukawadee!!
Comment from Hotel Management
8 Nov 2024 by Chaweng Buri Resort., Hotel Management
Dear guest,Thank you for sharing your feedback with us. We’re genuinely sorry to hear about the challenges you faced with communication and the issues surrounding your breakfast booking. Clear communication is essential, and we are actively working on language training for our team to improve the experience for all our guests. Additionally, we are investigating the booking discrepancy to resolve any issues with third-party sites like Expedia to ensure this does not occur again.Moreover, we’re pleased to inform you that we’ve recently made significant upgrades across all areas of our hotel. These improvements include the addition of English-speaking staff, installation of high-speed fiber optic Wi-Fi, and extensive interior and exterior renovations, all aimed at enhancing our guests' comfort and experience.We’re delighted to hear that our chef made a positive impression and that you enjoyed her traditional Thai dishes. She takes great pride in crafting memorable experiences, and we will certainly pass along your kind words.Thank you once again for your valuable feedback. We hope to welcome you back in the future to enjoy our recent enhancements.Warm regards,Chaweng Buri Resort.
by A verified traveler
Posted 7 Oct 2024
No housekeeping. No soap despite calling front desk.
Comment from Hotel Management
8 Nov 2024 by Chaweng Buri Resort., Hotel Management
Dear guest,Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for not meeting the high standards we strive to provide to each guest. We understand the disappointment caused by the issues with housekeeping and essential supplies, and we apologize for the inconvenience.At Chaweng Buri Resort, housekeeping, including restocking amenities, is provided upon request. Guests can arrange this by contacting reception or using the green "cleaning" tag on the door daily. This policy supports our eco-friendly practices and respects guests' privacy, though we regret if it wasn’t communicated clearly upon your arrival. We are addressing this to ensure clearer communication moving forward.Thank you once again for your valuable feedback. We would also like to let you know that we have made extensive upgrades throughout our hotel to enhance our guests’ experience. These improvements include adding English-speaking team members for smoother and clearer communication, installing high-speed fiber optic Wi-Fi, and completing both exterior and interior renovations to provide a more comfortable and enjoyable stay. We hope to welcome you back in the future and provide the seamless stay you deserveWarm regards,Chaweng Buri Resort.
by A verified traveler
Posted 30 Jul 2024
Special shout-out to Sharron, Tear and Saang for their kindness and excellent service! From expediting our room after a whole night of travel to their warm and friendly, eager to assist manner throughout our stay, these staff are really an asset to the resort. The location and amenities by the beach and the heart of Chaweng are amazing. 11/10 would stay here again even if the room and decor could do with a bit of upgrading.
by A verified traveler from Cambridge UK
Posted 1 Oct 2019
Second stay at the resort and this time very disappointing,checked into a standard Villa and noticed early evening that there was no hot water in the bathroom,went to reception to complain and was told and quote 'You not pay enough money for hot water',now after paying £1000:00 (37:000:00 baht) for a 14 night stay I think I have paid enough money so the solution was to boil a kettle to have a wet shave every evening which I found very frustrating,I also broke an ashtray in the room and the resort tried to charge me for it,accidents happen but it seems this resort don't care about looking after there guests at all which is a real pity as it is a quiet good resort right in the middle of stunning Chaweng beach but the staff attitude I found very rude and with the hot water situation l not be back.
Comment from Hotel Management
9 Oct 2019 by Sittiphan Trangkasombat, Hotel Management
Dear guest,
Thank you for your comment. Please accept my sincerest apologies for the negative experiences you had with our guest service agent.
I have investigated your case as soon as I received your comment. I realize that our agent was unhelpful in solving your issue. Your room has hot water only at the shower, but we also have other rooms with hot water both at the shower and at the sink. She should have changed the room for you. Her failure to do so has caused you a lot of inconveniences.
About the broken ashtray, it is a routine practice that the room maid will inform guests regarding broken or missing items by putting a charge slip in the room.
The reception staff will see if it is appropriate to charge the guest or not. We usually waive the charge in case of accident. However, I understand your even greater frustration when you saw the charge slip in your room. It seemed like we have let you down again and for that I am very sorry.
I have reviewed your case with the staff at the reception. They asked me to convey to you their sincere apology for all the unpleasant situation they have caused you. They did not intend to be rude. Each staff has different proficiency in English. This can make the situation even more frustrating.
I would like you to know that we, at Chaweng Buri Resort, care very much about our guests. As you travel a long distance to be at our place and you choose us to be your "home away from home", we must strive to do the best for you.
I want to thank you for bringing this issue to our attention. We always look for ways to better our service and your feedback is an invaluable part of that process.
I'm going to hold a revision session with the staff, to make sure that the situation does not repeat itself.
Sincerely,
Sittiphan Trangkasombat
Manager,
Chaweng Buri Resort
by A verified traveler
Posted 28 Feb 2019
Very friendly staff, helped with taxi, made me feel welcome.
by A verified traveler
Posted 5 Feb 2019 on Hotels
by A verified traveler
Posted 28 Dec 2018
This was a weird one, it seems to be almost guest free! I think it’s due to close for refurbishment of the grounds. The room itself was very nice. When I arrived I phoned up room service and after saying my order the operator hung up. I rang back and they said we have your order and hung up again! They told me to leave the plate outside for collection. They didn’t collect it and the next night I took it back myself. The day I checked out I left my luggage at reception who were friendly. I came back an hour later and the security wouldn’t let me go to the pool area. Overall not great grounds or majority of staff but nice room!
Recommended
for Everyoneby A verified traveler from Cambridge UK.
Stunning resort.
Posted 1 Oct 2018
Pros: An oasis in the heart of Chaweng with nice personal bungalows to stay in with very helpful friendly staff.
Cons: The only issues I had was in the bathroom which does not have enough lighting and the water temperture is very inconsistant.
Location: Right in the heart of Chaweng with many restaurants and bars nearby,we found the Food Night Market very good value which is a 5 minute walk away.
Resort in the heart of Chaweng beach but very peaceful and quiet,the beach is truly stunning,the reception staff were very welcoming and would help with any issues,I found the staff working on the beach front of the hotel at first quite rude but once they realized I was staying at the resort there attitude changed and became friendly and helpful,the main issue being in that the resort hires out the sunlounger's to the passing public so it took the staff a few days to realize I was a guest so didn't have to pay a fee for the sunlounger, the breakfast was good with plenty of different choices,I enjoyed my stay at ChawengBuri so much that after 14 nights I booked a further 4 nights as we found the resort just so relaxing.
by A verified traveler
Posted 10 Aug 2018
by A verified traveler
Posted 12 Jul 2018
great location between chaweng mall and beach but hotel facilities worn down. It looks and feels like it has not been renovated in the last 20 years. One wing of the bungalow section is closes off because they are doing construction but it looks like that stopped a few years ago. Staff friendly. Breakfast very minimalistic. Bring mosquito spray for your room - lots of it.
