Ratings based on 396 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jan 2025
Location is very ideal for the downtown area and walking distance to the aquarium and some good restaurants near by
by A verified traveler
Posted 8 Dec 2024
Staff made it easy to check in and out. Breakfast buffet was good with lots of options. It was quiet! I never heard anything from the surrounding rooms.
Comment from Hotel Management
12 Dec 2024 by Allison Trapp - Assistant General Manager , Hotel Management
Dear Lynn party,On behalf of the entire hotel team, I want to thank you for sharing about your positive experience as our guest!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our front desk team, as well as our breakfast staff as a way of celebrating the great guest experiences they delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 17 Nov 2024
The hotel was nice but I think the staff was even nicer. Everyone was super friendly and helpful! We had a great experience during our visit
Comment from Hotel Management
18 Nov 2024 by Allison Trapp - Assistant General Manager , Hotel Management
Dear Elizabeth party,Thank you for staying with us and taking your time to provide us with your feedback. We are thrilled to learn you all had a wonderful experience as our guest! We are pleased to hear our staff were helpful and provided great service. We thank you again for your positive feedback. We look forward to welcoming you all back in the future.
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Sebastian, Hotel Management
Sir,I am sorry you did not enjoy your experience. I would love to hear what we could have done differently for you to enjoy your stay. Please feel free to contact me at sebastian.delahoz@marriott.com
by A verified traveler
Posted 15 Oct 2024
A bit tired.
Comment from Hotel Management
16 Oct 2024 by Sebastian, Hotel Management
Thank you for sharing about your experience. Even though there are some things that we could improve on, I hope you enjoyed staying with us.
by A verified traveler
Posted 15 Oct 2024
The property is conveniently located near the aquarium, children’s museum, riverwalk, and family-friendly dining options. It is also a short drive away from the incline railway and Chattanooga Choo-choo. The hotel has plenty of parking and the $20 a day rate is lower than nearby decks.
Every staff member we encountered was very nice and professional. They also kept the breakfast fully stocked, even during busy times.
The property itself is dated, but the staff still keep it very clean. We will definitely stay here again on our next trip to Chattanooga.
Comment from Hotel Management
16 Oct 2024 by Sebastian, Hotel Management
Thank you for the review! We are so glad you enjoyed our location and our team!See you next time!
by A verified traveler
Posted 3 Oct 2024
Clean hotel very safe,Room was amazing
Comment from Hotel Management
5 Oct 2024 by Allison Trapp - Assistant General Manager, Hotel Management
Dear Jorge party,Thank you for staying with us and taking your time to provide us with your feedback. We are thrilled to see you all had a wonderful experience as our guest! We are happy to learn you all felt safe on our property and the room was a great fit! Thank you again for your feedback. We look for to host you all again in the future.
by A verified traveler
Posted 2 Sep 2024 on Hotels
Staff was very friendly. Room was ok, the sofa bed is not very comfortable but not many are. We stayed 2 nights and there was no turn service between days. It would've been fine not to do the beds, but at least stop by to restock coffee and such and take out trash. Especially since we had a suite with full kitchen. Breakfast offered was not very stocked the first day we went so I sent my husband down for milk and cereal as early as possible so the kids had something to eat when they woke up. Seems they stop stocking it an hour before it closes. Also, my son is very allergic to dogs and had allergies our entire stay since they allow dogs, which I was unaware of or wouldn't have stayed. The elevator got stuck 3 times that we knew of during the weekend.
Comment from Hotel Management
4 Sep 2024 by Sebastian - General Manager, Hotel Management
Dear Mariella,Thank you for taking the time to leave us a review. We appreciate the nice comments about the staff. We will be letting them know. I am sorry if the housekeeping services were not explained to you at check-in. Since many of our guests are here for extended periods of time, we do not typically clean rooms on a daily basis, but are glad to refresh the items and take out the trash upon request (many leave their garbage outside of their doors if they do not need anything else). I am also sorry if the breakfast was not fully stocked the entire time. We do our best to keep it stocked and fresh for all of our guests to enjoy.Though we are pet friendly, we hate to hear that it affected your son.Again, thank you for taking the time to let us know about your experience at our hotel.Best regards,Sebastian
by A verified traveler
Posted 31 Aug 2024
The location was perfect for our purposes. We could walk to restaurants, shopping, and the AT&T baseball stadium in just minutes. The staff was friendly and parking was easy. I want to single out one staff member who was particularly wonderful- Sebastian Delahoz. We had inquired about baseball tickets and he happened to have some that weren't being used and he offered them to us for free. When he found out we were celebrating our anniversary, we found a nice card slipped under our door later that evening congratulating us. He was so thoughtful and pleasant it really made our stay special!
Comment from Hotel Management
1 Sep 2024 by Allison Trapp - Assistant General Manager , Hotel Management
Dear John party,Thank you for staying with us during your visit to Chattanooga. We appreciate you all taking your time to provide us with your feedback. We are thrilled to learn you all had a wonderful experience as our guest! It is great to hear Mr. Sebastian made a standout impression by going above and beyond to ensure you all had a wonderful anniversary! We will be sure to give him extra praise for his job well done! Thank you again for your positive feedback! We look forward to welcoming you all back in the future!
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
29 Aug 2024 by Allison Trapp - Assistant General Manager , Hotel Management
Dear Marie party,Thank you for staying with us and taking the time to provide us with your feedback. We are pleased to learn you all had an overall pleasant experience as our guest. We look forward to welcoming you all back in the future. Thank you.
