Ratings based on 72 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 14 Nov 2024
I loved that the rooms we're clean, bed was comfortable, easy access to restaurants and mall. Would definitely stay again.
Comment from Hotel Management
27 Nov 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Tiffanie, It is so wonderful to see that we at the RED ROOF INN CHATTANOOGA - HAMILTON PLACE were able to provide you with a superior level of service and accommodations. We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our clean room, comfortable beds and easy access to restaurants and the mall. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 Nov 2024
Very friendly staff. Safe environment
Comment from Hotel Management
18 Nov 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Laurie,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Chattanooga - Hamilton Place. It's great to see you enjoyed your stay, found liking to our safe environment and very friendly staff, resulting in a 4/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 4 Nov 2024
Clean
Comment from Hotel Management
18 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF INN CHATTANOOGA - HAMILTON PLACE. C, I am happy to hear that our hotel was clean. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, C, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 3 Nov 2024
We stayed for 2 nights. The room was renovated as well as bathroom. Our room was very clean. Breakfast was coffee, apples, oranges, bananas, oatmeal in packets, and fruit bars. The water pressure in the shower was just ok. But the price for 2 nights was less than 1 night at the hotels within walking distance. We were pleasantly surprised and would stay again. We arrived by noon and they let us check in early and that was also a plus. If you are a hotel breakfast fan, then this might not be for you. But if you are looking for a clean, newer hotel room at about half price of the hotel across the parking lot, than this is a winner.
Comment from Hotel Management
18 Nov 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Richard,Thank you for taking the time to tell us about your experience at the RED ROOF INN CHATTANOOGA - HAMILTON PLACE. I am happy you were pleased with the water pressure along with our clean and renovated room and bathroom. However, you expressed that the breakfast did not meet your expectations. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Samantha Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 3 Nov 2024
We checked in, saw the room and facilites, and smelled a smoke-filled room and went down to cancel the reservation. The attendant made us pay the full price even though we didn't stay the night. 0/10 experience, won't be booking with Red Roof ever again! Terrible experience.
by A verified traveler
Posted 3 Nov 2024
The hotel is what you would expect for the price; old building that’s been updated. Room was clean smelled of smoke or incense. Brought it to the attention of the staff, but they could do nothing about it since they had no vacancies. Other than that, everything was nice in the bed and pillows were actually comfortable.
Comment from Hotel Management
14 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Kevin. The staff and I at the RED ROOF INN CHATTANOOGA - HAMILTON PLACE appreciate your 4/5 score. I am happy to hear that the room was clean. However, you indicated that the upkeep of our hotel and the smell of smoke in the room dampened your experience. Your satisfaction is important to Red Roof, so I am sorry for any inconvenience caused. Nonetheless, it's good to hear that other than that everything was nice, and the bed and pillows were actually comfortable.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
3 Nov 2024 by Carla RediResponse Specialist, Hotel Management
Dear Denise,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn Chattanooga - Hamilton Place is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 22 Oct 2024
The 1st room had too many air fresheners so the lady at front desk got us a new room that was much better. Would definitely stay again
Comment from Hotel Management
30 Oct 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Tonya,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHATTANOOGA - HAMILTON PLACE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 19 Oct 2024
Downtown area busy street clean room heater smelt when i turned it on had to turn it off open my door heat coil must had something on it
Comment from Hotel Management
27 Oct 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Stephen,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Chattanooga - Hamilton Place, resulting in a 4/5, rating. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unpleasant odor from the heater. Please accept our sincerest apologies for the impact this issue had on your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ToujanaRed Roof Management RediResponse Specialist
