Ratings based on 640 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
by A verified traveler
Posted 3 Nov 2024
I tried to check it in early 1pm on my first day but rooms werent cleaned. I explained I would be back around 8pm after some business. When I returned they had no rooms available. I had prepaid for 2 nights.
Comment from Hotel Management
5 Nov 2024 by Hotel Management, Hotel Management
Dear William, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
by A verified traveler
Posted 25 Oct 2024
by A verified traveler
Posted 30 Sep 2024
In one sentence, I wouldn’t recommend it to anyone!!
Comment from Hotel Management
1 Oct 2024 by Hotel Management, Hotel Management
Dear Heriberto, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. Sincerely,Hotel Management
by A verified traveler
Posted 15 Aug 2024
Cool
by A verified traveler
Posted 1 Aug 2024 on Hotels
by A verified traveler from Murphy
Posted 23 Jul 2024
The staff was very professional and polite. The room was clean.
Comment from Hotel Management
24 Jul 2024 by Hotel Management, Hotel Management
Dear Diane, We would like to express our gratitude for your positive review of your recent stay at Extended Stay America. We are pleased to learn that you found our comfortable accommodation to your satisfaction and that our dedicated staff members contributed to an exceptional experience for you. Your satisfaction is our priority, and we hope to welcome you again soon for another seamless visit.Sincerely,Hotel Management
by A verified traveler from Murphy
Posted 21 Jul 2024
The staff is excellent. Very professional and friendly. The rooms are clean. Several restaurants within three miles. The airport is approximately four miles away. You can leave your vehicle on site and the cab ride is between $5-$10.
Located in an commercial area. Those properties were clean also.
by A verified traveler
Posted 18 Jul 2024 on Hotels
by A verified traveler
Posted 13 Jul 2024
Room was nice and comfortable.
Comment from Hotel Management
14 Jul 2024 by Hotel Management, Hotel Management
Dear AHMAD, Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.Sincerely,Hotel Management
