Ratings based on 393 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
I had my 50th birthday party there me an my family and friends booked a room for the night.it was freezing cold the room smelt of damp couldn’t sleep as it was 2cold I’m very disappointed especially all the money I had spent.also the chicken wasn’t cooked properly I’m actually fuming about this
Comment from Hotel Management
2 Dec 2024 by Reception Team, St George Hotel. , Hotel Management
Thank you for your review and feedback on your stay with us at the St George Hotel. We apologise that we did not reach personal expectations prior to your arrival. We apologise for the inconveniences that you had experienced throughout the duration of your stay. We appreciate the exposure to these disappointing aspects to allow us to adapt and improve to create a better quality of stay. Kind regards, Reception Team.
by A verified traveler
Posted 29 Nov 2024
This hotel is really dated and overpriced for what it is. We had a family room which had not been updated in decades. The bathroom was grimy the paint was falling off the walls and ceilings, the fixtures were from the stone ages. The beds were rock hard, the duvet cover was torn and the pillows were old and worn. We only had 1 mug and no spoons to make a hot drink. We had no remote control for the TV and when I asked reception for one they brought one that did not work so I asked for a working one several times but was never given one. They ‘breakfast’ was terrible the ‘hot food’ was undercooked and the coffee was disgusting and they just had some watered down OJ, really not good at all. The car park was at the back of the hotel down some very unsafe flights of uneven broken concrete stairs and the area was very poorly lite so did not feel safe whatsoever. I would never stay in this hotel again.
Comment from Hotel Management
30 Nov 2024 by Reception Team, St George Hotel. , Hotel Management
Thank you for your review and feedback on your stay with us at the St George Hotel. We apologise that we did not reach personal expectations prior to your arrival. We apologise for the inconveniences that you had experienced throughout the duration of your stay. We appreciate the exposure to these disappointing aspects to allow us to adapt and improve to create a better quality of stay. Kind regards, Reception Team.
by A verified traveler
Posted 26 Nov 2024
Shower unit in poor condition
Heating indifferent
Comment from Hotel Management
26 Nov 2024 by Reception Team, St George Hotel. , Hotel Management
Thank you for your review and feedback on your stay with us at the St George Hotel. We apologise that we did not reach personal expectations prior to your arrival. We apologise for the inconveniences that you had experienced throughout the duration of your stay. We appreciate the exposure to these disappointing aspects to allow us to adapt and improve to create a better quality of stay. Kind regards, Reception Team.
by A verified traveler
Posted 23 Nov 2024
Room very cold broken telly broken plug sockets, dirty bathroom
Comment from Hotel Management
24 Nov 2024 by Reception Team, St George Hotel. , Hotel Management
Thank you for your review and feedback on your stay with us at the St George Hotel. We apologise for the inconveniences that you had experienced throughout your stay. We appreciate the exposure to these aspects of the hotel to allow us to directly improve our services to create a better quality of stay. Kind regards, Reception Team.
by A verified traveler
Posted 23 Nov 2024
Room was very basic. Very few staff around. Shower was broken. Just generally felt run down.
Comment from Hotel Management
24 Nov 2024 by Reception Team, St George Hotel. , Hotel Management
Thank you for your review and feedback on your stay with us at the St George Hotel. We appreciate all types of feedback to allow us direct understanding of how we can improve as a hotel for happier guests. Kind regards, Reception Team.
by A verified traveler
Posted 23 Nov 2024
The room was bad, had no heating. I had 2 workers come to my door complaining about noice when my son and i were asleep. Also i asked them if they could sort my radiator as the room was freezing cold. They said they were going to be back in 2-3 minutes. They didn’t end up coming back so i went to reception to see both of the men sat at the desk casually talking. I asked him if he was going to do it and he gave me a small heater that didn’t even work! so i had to go back down. There was small bits of mold in the room, the sink was cracked, the bath wasn't even clean as there were small hairs all over it with missing caps for the bubble blower in it and my bedding was damp, the tv also didn’t work properly. Also the hotel must have rats aswell as there were multiple rat traps all around inside the hotel which is very appetising if your sat down eating and see that.
Comment from Hotel Management
24 Nov 2024 by Reception Team, St George Hotel. , Hotel Management
Thank you for your review and feedback on your stay with us at the St George Hotel. We are sorry to hear that you were highly dissatisfied throughout the entirety of your reservation for a variety of aspects. We deeply apologise for the variety of experiences you gained from your reservation. We appreciate all types of feedback to allow us direct understanding of how we can improve as a hotel for happier guests. Kind regards, Reception Team.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Reception Team, St George Hotel. , Hotel Management
Thank you for your review and feedback on your stay with us at the St George Hotel. We are sorry to hear that you did not have the experience that you were expecting. Kind regards, Reception Team.
by A verified traveler
Posted 18 Nov 2024
Arranged car park from 16:00 to 08:00 in the morning only as their is not accessible.
After the ours you have to move the car and look for parking at your own expense.
The Hotel stinks.
Comment from Hotel Management
21 Nov 2024 by Reception Team, St George Hotel. , Hotel Management
Thank you for your review and feedback on your stay with us at the St George Hotel. We apologise for the inconveniences that had occurred due to our current situation due to our parking. We appreciate all types of reviews to allow us a better understanding of how we may improve to create a better quality of stay. Kind regards, Reception Team.
by A verified traveler
Posted 12 Nov 2024
Cheap hotel which is reflected in the facilities and cleanliness of the rooms. My room had Staines all over the carpet. My dad's room had his bathroom shower flooded as we think the plug hole was blocked. But at the end of the day it was the cheapest option in the area,
Comment from Hotel Management
13 Nov 2024 by St George Hotel- Reception , Hotel Management
Thank you for your review and rating of St George Hotel. We rely on customer feedback in order to improve the services we provide our guests. Please note that the whole hotel is currently being refurbished,Kind Regards
by A verified traveler
Posted 11 Nov 2024
When we got there everything was fine until next morning the girl on front desk was very fade and unhelpful about information and was interested but room was fine and nice view where were in room 110
Comment from Hotel Management
12 Nov 2024 by Reception Team, St George Hotel. , Hotel Management
Thank you for your review and feedback on your stay with us at the St George Hotel. We appreciate all types of feedback to allow a better understanding of how we may improve. We hope to welcome you back if passing through the local area. Kind regards, Reception Team.
