Ratings based on 962 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
the bed is very uncomfortable. the swimming pool was closed. Water is running low in the shower.
Comment from Hotel Management
17 Nov 2024 by Hotel Management , Hotel Management
Dear Sandamali,Thank you for taking the time to tell us about your experience at Holiday Inn ROCHESTER - CHATHAM.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Priya
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Hotel Management , Hotel Management
Dear Bukky, Thank you for choosing to stay with us at the Holiday Inn Rochester- Chatham and for leaving your feedback! We hope to see you again in the near future! Kind Regards, Priya Guest Service Manager
by A verified traveler
Posted 8 Nov 2024
nice property basic but good staff,clean comfortable rooms and the buffet breakfast far exceeded expectations..
Comment from Hotel Management
13 Nov 2024 by Hotel Management , Hotel Management
Dear Barry, Thank you for choosing to stay with us at the Holiday Inn Rochester- Chatham and for leaving your feedback! We hope to see you again in the near future! Kind Regards, Priya Guest Service Manager
by A verified traveler
Posted 3 Nov 2024
Had a lovely stay, spacious and clean room.
Easy access to Rochester but a little way out.
Comment from Hotel Management
4 Nov 2024 by Hotel Management , Hotel Management
Dear Vincent, Thank you for taking the time to tell us about your experience at Holiday Inn ROCHESTER - CHATHAM. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Take care! Sincerely, Priya Rai Guest Service Manager
by A verified traveler
Posted 28 Oct 2024
Very good facilities lovely pool I would definitely stay again thank you.
Comment from Hotel Management
2 Nov 2024 by Hotel Management , Hotel Management
Dear Neil, Thank you for choosing to stay with us at the Holiday Inn Rochester- Chatham and for leaving your feedback! We hope to see you again in the near future! Kind Regards, Priya Guest Service Manager
by A verified traveler
Posted 25 Oct 2024
The hotel staff as such are plesant and good.
The hotel rooms need a bit of servicing and the broken toilet seat, no hot water in sink, and wobbly broken beds (twin beds) can be looked after better.
The pool is good and well maintained with nice temperature.
But changing rooms can be better.
Booked for half board and due to change in menu or restaurant or what ever they kindly offered me to choose from regular menu a starter and main instead of 3 course as per bookong - which i understand is fine considering the prices on the menu. But God it took nearly 3 hours to get my food every night and inhave remind the waitresses every day for my food, while all other guests getting their orders and finishing... so inhad to spend 3hrs each night and looking around people walking in and out finishing their dinners and this repeated for 4 nights. Not entirely sure why its just my order is delayed every night, even for a simple chicken burger.
So not sure how to rate the service.
Overall it kind of destroyed my self esteem and felt insulted repeatedly, can only hope its not intentional, but believe i am shameless and thought i paid for my stay and continued there... finally the ordeal is over 🙏
Comment from Hotel Management
2 Nov 2024 by Hotel Management , Hotel Management
Dear Venkata, Thank you for choosing to stay with us at the Holiday Inn Rochester- Chatham and for leaving your feedback! Your comments will be passed on to the relevant departments to make the improvements. We hope to see you again in the near future! Kind Regards, Priya Guest Service Manager
by A verified traveler
Posted 24 Oct 2024
The hotel was generally very nice, the room is small and the bed barely sleeps 2 adults. There was a large wet patch on the carpet near one of the night tables. We found the water pressure in the shower to be virtually useless as you had to move around to get wet. Not what we would have expected from a Holiday Inn. Our room looked at to a court yard which was unkept and over grown. The steam room and hot tub by the pool area were not working at the time of our visit. The breakfast was excellent along with the bar area .
Comment from Hotel Management
2 Nov 2024 by Hotel Management , Hotel Management
Dear Paul, Thank you for choosing to stay with us at the Holiday Inn Rochester- Chatham and for leaving your feedback! Your comments will be passed on to the relevant departments to make the improvements. We hope to see you again in the near future! Kind Regards, Priya Guest Service Manager
by A verified traveler
Posted 20 Oct 2024
Good experience
Comment from Hotel Management
22 Oct 2024 by Hotel Management , Hotel Management
Dear Babajide, Thank you for your review. We really appreciate you taking the time to review your stay. Thank you for bringing this to our attention and we will pass the comments to the relevant departments in order to make improvements! We look forward to welcoming you back in the near future. Kind Regards, Sara Guest Service Manager
by A verified traveler
Posted 17 Oct 2024
Hotel had a good location for work, but the surrounding area is not very desirable. Room was comfortable and clean, water was warm not hot, service in the evening restaurant was slow and half the menu was unavailable. Food itself was average. Breakfast was good and plentiful.
Comment from Hotel Management
19 Oct 2024 by Damien., Hotel Management
Dear Penny, Thank you for choosing to stay with us at Holiday Inn Rochester- Chatham. We value your feedback and will take all comments into consideration to further help us improve the guest experience. I'm sorry to hear that your faced issue with your evening meal due to a limited menu. We have recently updated the menu options and so far have very positive feedback from our guests. We hope to see you again in the future and for you to come and try some of our new items. Kind regards, Damien.
by A verified traveler
Posted 13 Oct 2024
Needs better pillows!
Comment from Hotel Management
22 Oct 2024 by Hotel Management , Hotel Management
Dear Hannah, Thank you for your review. We really appreciate you taking the time to review your stay. Thank you for bringing this to our attention and we will pass the comments to the relevant departments in order to make improvements! We look forward to welcoming you back in the near future. Kind Regards, Sara Guest Service Manager
