Ratings based on 971 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
Had a very fine stay. Room spacious, lovely bed an linen. Bathroom fine. Enjoyed the pool and sauna, but struggled to get the pool receptionist’s attention twice when i needed a towel. It was quicker to go back to my room. Restaurant great, good food and young service staff who did a great job. Nice place.
Comment from Hotel Management
14 Nov 2024 by Christopher, Hotel Management
Thank you for your review. It is great to know that we did so well in so many areas. I apologise for your lack of service in the pool reception, I will be sure to address this with the team. We look forward to welcoming you back again soon.Kind Regards
by A verified traveler
Posted 3 Nov 2024
Some staff need to work on their smile. Reception and cleaners appear to be the only ones with a smile. Very limited choices for vegetarian dining. Ate out for all meals. Good idea for Green initiative.
Comment from Hotel Management
6 Nov 2024 by LesiureMGR, Hotel Management
Dear Steve,Thank you for leaving a review after your recent stay. It is a shame to hear your comments regarding our staff. As you can see online, we always receive great feedback on them and we pride ourselves in providing the best customer satisfaction and engagement. I can assure you that this is not our usual standard. I have passed over your comments regarding vegetarian options for our head chef to review.I do hope we can welcome you back again in the future,Kind RegardsHarvey- Health Club Manager
by A verified traveler
Posted 2 Nov 2024
Great location and friendly staff
Comment from Hotel Management
6 Nov 2024 by LesiureMGR , Hotel Management
Hi Andrew,Thank you for leaving a review after your recent stay,We do look forward to welcoming you back again in the near future,Kind Regards Harvey- Health Club Manager
by A verified traveler
Posted 1 Nov 2024
All round excellent
Comment from Hotel Management
6 Nov 2024 by LesiureMGR , Hotel Management
Hi Gillano,Thank you for leaving a review after your recent stay. It is great to hear you found it excellent all round.We do look forward to welcoming you back again in the near future,Kind Regards Harvey- Health Club Manager
by A verified traveler
Posted 27 Oct 2024
Expensive drinks. Chewing gum down our toilet.
Otherwise nice
Comment from Hotel Management
6 Nov 2024 by LeisureMGR , Hotel Management
Hi Rebecca,Thank you for leaving a review after your recent stay. We do keep our drinks prices competitive with other hotels in our area, and we do review this consistently. We do apologise our housekeeping team did not spot the chewing gum on their room turnovers, and I have passed over your feedback to the housekeeping manager to address. We do look forward to welcoming you back again in the near future,Kind Regards Harvey- Health Club Manager
by A verified traveler
Posted 11 Oct 2024
The hotel is in a good location for Brands Hatch racing circuit and a small drive to the nearest station with links to London. The hotel itself is now in dire need of refurbishment, I have stayed here for around ten years for the convenience stated at the beginning. But the hotel has not changed in this time, the rooms are very dated with lack of plugs in the room (two in total and ones for the TV), lack of proper heat management, you only get an adjustable valve on the radiator but the reception stated the heating is on a timer anyway so in other words, useless. In my room there was a heated towel rail which didn’t work and was overdue a PAT test by 18 months. The decor of the room also needs updating, Bridgewood manor does command a premium price but the cheaper hotel chains have much more modern rooms, it is very dated and gives the hotel an old dingy vibe. The food is one of the stand out features of the hotel and the quality of food is very good, albeit slightly expensive, beer prices at this hotel are more expensive than central London.
Comment from Hotel Management
18 Oct 2024 by Hayley, Hotel Management
Thankyou for taking the time to share your review with us. We appreciate your feedback and are glad to hear that you enjoyed the food during your stay.We acknowledge that our hotel is in need of some refurbishment, and we are actively working towards addressing this matter in the near future. While the building may appear dated , we take great pride in maintaining a clean and welcoming environment for our guests . Additionally , I would like to assure you that we have recently had our PAT Testing engineers on- site , and I will personally look into this equipment you mentioned .Regards Hayley
by A verified traveler
Posted 9 Oct 2024
A great welcome on arrival, friendly staff
Comment from Hotel Management
18 Oct 2024 by Hayley, Hotel Management
Thankyou for your lovely comments we are so pleased you enjoyed your stay with us Regards Hayley
by A verified traveler
Posted 8 Oct 2024
The window in my bedroom was not closing my 6 year old daughter couldn’t sleep.
Comment from Hotel Management
18 Oct 2024 by Hayley, Hotel Management
Thankyou for your comments, we have had the maintenance team check this window and it did close properly, please note we are covered 24 hours and a member of staff would of been happy to of rectified this for youRegards Hayley
by A verified traveler
Posted 28 Sep 2024
Stayed enjoyed spa treatment and acces, bar food and drinks.
Food was lovely but £12 for a large 'house' red wine was the most I have ever paid for a glass of wine 😔
Comment from Hotel Management
7 Oct 2024 by Christopher, Hotel Management
Thank you for your review, We are sorry that you found the wines a little expensive for yourself. Our prices are benchmarked and are comparative to similar venues in the area. We look forward to welcoming you back again soon. Kind Regards
by A verified traveler
Posted 27 Sep 2024
Nice hotel
Comment from Hotel Management
7 Oct 2024 by Christopher, Hotel Management
Thank you for your review, We look forward to welcoming you back again soon. Kind Regards
