Ratings based on 967 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jan 2025
Expensive breakfast reaches the price of the room for 3 persons
Comment from Hotel Management
11 Jan 2025 by Wesley Langerak, General Manager, Hotel Management
Dear Androulla,Thank you for sharing your feedback about your recent stay.We understand your concerns regarding the cost of our breakfast service. We strive to offer a wide variety of high-quality and sustainable breakfast options to provide a delightful start to the day for our guests. We also offer a more economical express breakfast option, and for those who prefer a leisurely weekend pace, we have a special rate for breakfast. Nonetheless, we trust that our attentive service contributed positively to your stay, and we are continuously dedicated to enhancing our guests' experiences with friendly and professional attention.We hope to welcome you back. Happy New Year,Wesley Langerak, General Manager
by A verified traveler
Posted 6 Jan 2025
Location and walkable areas
Comment from Hotel Management
8 Jan 2025 by Wesley Langerak, General Manager, Hotel Management
Dear Anil,Thank you for sharing your positive review.We are delighted that you enjoyed your stay with us. Your satisfaction with the cleanliness of your room, the overall condition of our hotel, and the quality of our service is truly appreciated. It is great that you liked the amenities in your room, as we strive to provide comfort and convenience to all our guests.Our location on Avenue Louise allows easy access to Brussels' most fashionable shopping and dining areas, making it ideal for both business and leisure travelers.We look forward to seeing you again.Best wishes for the year ahead,Wesley Langerak, General Manager
by A verified traveler
Posted 27 Dec 2024
I enjoyed the location as it was 10min walk to the metro and there was a bus/tram available as well. The area was nice & quiet. I was able to enjoy my room with the sauna after a long day out touring in the cold weather. The Thon property did not disappoint & i would stay again.
Comment from Hotel Management
29 Dec 2024 by Wesley Langerak, General Manager, Hotel Management
Dear Tunisia,We appreciate receiving this positive review of your stay.We are delighted that your time with us was enjoyable, appreciating our tranquil surroundings, the comfort of your room, and the convenience of our sauna facilities after a day of exploration. Your remarks regarding the overall condition of our hotel affirm the dedication we have to maintaining a high standard for our guests. Moreover, it is great to hear that our strategic location made your travels around the city effortless, and we trust that the proximity to the metro and tram added value to your experience.We look forward to welcoming you back. Season's greetings,Wesley Langerak, General Manager
by A verified traveler from Bethesda
Posted 20 Dec 2024
Large room with nice bathroom.
Comment from Hotel Management
23 Dec 2024 by Wesley Langerak, General Manager, Hotel Management
Dear Silvia,Thank you very much for this kind review of your stay.We are delighted that you enjoyed the spaciousness of your room, the pleasing aesthetics of our bathrooms, and the overall cleanliness and condition of our hotel. Our team is committed to providing excellent service, and it's great to know that you found our amenities to be up to the mark. We take pride in catering to our guests' needs the best way we can, and we're glad that our efforts have resonated with you.We look forward to welcoming you back for another excellent experience! Season's greetings,Wesley Langerak, General Manager
by A verified traveler from LONDON
Posted 19 Dec 2024
Convenient location and great amenities, spacious room that fit 4 of the same family. Highly recommended.
Comment from Hotel Management
23 Dec 2024 by Wesley Langerak, General Manager, Hotel Management
Dear Elena,Thank you for positively reviewing your stay.We are pleased that you enjoyed the cleanliness and spaciousness of your room, our strategic location, and the range of amenities we offer. Moreover, we take pride in the condition of our hotel as well as in providing excellent service and your recognition of our efforts is greatly appreciated.We look forward to welcoming you back for another excellent experience.Happy Holidays!Wesley Langerak, General Manager
by A verified traveler
Posted 18 Dec 2024
The only thing we didn’t like was the bathroom shower. The water didn’t drain probably, so there was always water on the shower room floor
Comment from Hotel Management
23 Dec 2024 by Wesley Langerak, General Manager, Hotel Management
Dear Louis,We are grateful for your feedback.We are delighted that you appreciated the high level of service provided by our team and the overall condition of our hotel. Your satisfaction is very important to us, and we strive to create a welcoming environment for all our guests.However, we sincerely apologize for the inconvenience you experienced with the shower in your bathroom. While we are currently in the process of renovating our bathrooms to enhance our facilities, we understand that such issues can affect your comfort during your stay.Finally, we are pleased to know that you found our rooms to be clean and well-equipped. Our commitment to quality is reflected in our amenities and the efforts we make to ensure our guests have a pleasant experience.We would love to welcome you back on a future occasion.Seasons greetings,Wesley Langerak, General Manager
by A verified traveler from Everett
Posted 14 Dec 2024
The atmosphere, wait staff and food at the restaurant were fantastic and the variety of options available at the daily breakfast brunch was outstanding! Our bed was very comfortable and the cleaning staff did a wonderful job taking care of our every need. We would highly recommend this hotel!
Comment from Hotel Management
18 Dec 2024 by Wesley Langerak, General Manager, Hotel Management
Dear Teresa,Thanks for this kind review.We are truly thrilled to know your stay with us was so enjoyable and that you found our hotel to live up to your expectations.We are delighted that you appreciated the inviting atmosphere, our dedicated wait staff, and the delectable culinary offerings at our restaurant. It’s also heartwarming to hear that the variety of our breakfast buffet, with options ranging from warm traditional dishes to a healthy corner with oats and muesli's, added to the delight of your mornings. Our team takes great pride in ensuring the comfort of our guests, so it is rewarding to know that you enjoyed the comfort of our beds, equipped with both soft and hard microfibre pillows to suit every preference. Furthermore, the diligent efforts of our housekeeping staff in maintaining the cleanliness and order of your room do not go unnoticed, and we are thankful for your recognition of their hard work.We look forward to welcoming you back for another excellent experience! Kind regards,Wesley Langerak, General Manager
by A verified traveler from Magnolia
Posted 13 Dec 2024
Customer service bad
Comment from Hotel Management
23 Dec 2024 by Wesley Langerak, General Manager, Hotel Management
Dear Nadine,We are grateful for your feedback.We are sorry that the service did not meet your expectations. Our team strives to provide high-quality service, and your comments will be shared with them to ensure we maintain our standards going forward.We hope we can provide you with an improved stay in the future. Kind regards,Wesley Langerak, General Manager
by A verified traveler
Posted 17 Nov 2024
Petit déjeuner trop cher
Comment from Hotel Management
19 Nov 2024 by Wesley Langerak, Directeur général, Hotel Management
Cher Hervé,Nous vous remercions d'avoir partagé votre expérience avec nous.Nous nous réjouissons que vous ayez passé un agréable moment parmi nous.Cependant, nous proposons une option de petit déjeuner à tarif réduit pour les réservations faites à l'avance. Néanmoins, notre buffet propose une gamme variée de produits durables et de choix sains pour bien commencer la journée.Ce serait un plaisir de vous accueillir à nouveau.Avec nos meilleures salutations,Wesley Langerak, Directeur général
by A verified traveler
Posted 10 Nov 2024
