Ratings based on 963 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
The property is quite old needs a renovation and facilities like a spa is an extra. This hotel is definitely not a five-star hotel beside of the location. I have nothing to recommend.
by A verified traveler
Posted 23 Nov 2024
We really enjoyed our stay. We arrived exhausted from an overnight flight. The front desk staff went above and beyond to arrange an early check-in for us. The room was spacious and beautiful. We will be returning!
by A verified traveler
Posted 5 Nov 2024
I would recommend this hotel for the price but there are some flaws. It is very dated and does not look fresh. The rooms are better than the lobby. My check in was not the smoothest but not why I would give this hotel bad marks. My disappointment lies completely with the bad service, information and horrible attitude I got from the concierge. I don't know his name but he was completely incompetent, did not know the city at all and even gave me wrong information. He did not even kn ow the museums would be closed on a national holiday. That combined with his poor attitude every time I went to him for directions around town.
Breakfast was very nice but if you don't go early you will have to wait for a table. The lounge was small, not alot of atmosphere. The food was good but expensive.
Location is in the shopping area. About a 30 minute walk to the main historical area. I am sure the hotel had more glamour in its day but now seems warn and commercial.
Comment from Hotel Management
6 Nov 2024 by Christophe Dias , Hotel Management
Dear Mr. Andrew,Warm greetings from Steigenberger Icon Wiltcher's!Allow us to express our sincere thanks for choosing Steigenberger Icon Wiltcher’s during your recent stay in Brussels.It was a real pleasure to welcome you to our establishment and we were delighted to learn that you had a pleasant time with us.Our teams were very sensitive to your positive feedback regarding your stay with us. We work with passion every day to offer you the best stays. We are happy when we succeed!We would like to sincerely thank you for your understanding and apologize for any inconvenience caused. We hope that, despite this isolated experience ,you were still able to enjoy the sights and experiences Brussels has to offer.Our entire dedicated team wishes you a pleasant day and looks forward to welcoming you again to Steigenberger Icon Wiltcher's.Needless to mention that we remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team
by A verified traveler
Posted 4 Nov 2024
Loud music at night, with a room swap offered at 9pm whilst travelling with children.
Comment from Hotel Management
6 Nov 2024 by Christophe Dias , Hotel Management
Dear Rahul,Warm greetings from Steigenberger Icon Wiltcher's.Allow us to express our sincere thanks for choosing Steigenberger Icon Wiltcher’s during your recent stay in the heart of Brussels.It was a real pleasure to welcome you to our establishment and we were delighted to learn that you had a pleasant time with us. Our teams were very sensitive to your kind feedback & constructive remarks regarding our Hotel and we thank you warmly.We work with passion every day to offer you the best stays and we are delighted when we succeed!Finally, and above all, we look forward to welcoming you again in the near future, and we remain at your entire disposal should you require any further assistance or information.With best regards,The Steigenberger Icon Wiltcher’s Team
by A verified traveler
Posted 30 Oct 2024
We like the welcoming gifts for the kids. The junior suite is spacious for a family of 4.
Comment from Hotel Management
31 Oct 2024 by Christophe Dias , Hotel Management
Dear Wang Kam,Warm greetings from Steigenberger Icon Wiltcher's.On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback and kind words of praise regarding your stay with us.Our teams were very pleased to learn that your stay went very well. That your expectations were met. Once more, thank you for choosing Steigenberger Icon Wiltcher’s and for providing us with your valuable feedback.Our dedicated Team will be looking forward to welcoming you back in the future.Needless to mention that we remain at your entire disposal should you require any assistance.Sincerely yours,The Steigenberger Icon Wiltcher's Team
by A verified traveler
Posted 12 Oct 2024
Wonderful hotel, shopping and nice restaurants all around. A tram station out front. Great staff 10/10
Comment from Hotel Management
13 Oct 2024 by Christophe Dias , Hotel Management
Dear Mrs. Jesse,Warm greetings from Steigenberger Icon Wiltcher's.We would like to thank you for taking the time to provide us with your valuable feedback about your recent stay in Steigenberger Icon Wiltcher’s.It is such a pleasure for us to know that you enjoyed your stay with us and that you felt at home with us. We also really appreciate to have received such a positive & constructive feedback from our valued guests. Therefore our dedicated Team thank you for your kind words of praise.Last but not least, we are already looking forward to welcoming you back in the near future and we remain at your disposal, could we be of any assistance at all.With best regards,The Steigenberger Icon Wiltcher's Team
by A verified traveler
Posted 6 Oct 2024
The hotel is huge but need renovation it’s in great location and staff was cooperative.
Comment from Hotel Management
7 Oct 2024 by Christophe Dias , Hotel Management
Dear Mrs. Mr. Noof,Warm greetings from Steigenberger Icon Wiltcher's.Allow us to express our sincere thanks for choosing Steigenberger Icon Wiltcher’s during your recent stay in the heart of Brussels.It was a real pleasure to welcome you to our establishment and we were delighted to learn that you had a pleasant time with us. Our teams were very sensitive to your kind feedback regarding our Hotel & Staff and we thank you warmly.We work with passion every day to offer you the best stays and we are delighted when we succeed!Finally, and above all, we look forward to welcoming you again in the near future, and we remain at your entire disposal should you require any further assistance or information.With best regards,The Steigenberger Icon Wiltcher’s Team
by A verified traveler from Lane cove
Posted 5 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Christophe Dias , Hotel Management
Dear Mr. Craig,Warm greetings from Steigenberger Icon Wiltcher's.Thank you for choosing Steigenberger Icon Wiltcher’s and for providing us with your valuable feedback.We very much regret to have been informed of the disappointment as expressed pertaining to the services and facilities you received during your stay.On the outset, please accept our sincere apologies for the disappointment caused.Rest assured that this is not the norm at Steigenberger Icon Wiltcher’s.We pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and which you are certainly entitled to expect.Please be informed that your comments have been shared with the team members involved to ensure corrective actions are taken and to prevent future recurrence.We can only hope that you would indulge us on this occasion and provide us with another opportunity to redeem ourselves.Our dedicated Team is already looking forward to welcoming you back when you are next in Brussels and remain at your entire disposal should you require any further Information or assistance.With best regards,The Steigenberger Icon Wiltcher's Team
by A verified traveler from Lane cove
Posted 4 Oct 2024
There was no hot water during my stay, for a 5 star hotel that is not good enough!
Comment from Hotel Management
5 Oct 2024 by Christophe Dias , Hotel Management
Dear Mr. Craig,Warm greetings from Steigenberger Icon Wiltcher's.Thank you for choosing Steigenberger Icon Wiltcher’s and for providing us with your valuable feedback.I very much regret to have been informed of the disappointment as expressed pertaining to the services and facilities. On the outset, please accept my sincere apologies for the disappointment caused.Rest assured that this is not the norm at Steigenberger Icon Wiltcher’s. We pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and which you are certainly entitled to expect. Your comments have since been shared with the team members involved to ensure corrective actions are taken and to prevent future recurrence.We can only hope that you would indulge us on this occasion and provide us with another opportunity to redeem ourselves.Our dedicated Team is at your entire disposal should you require any further assistance or information.Yours sincerely,The Steigenberger Icon Wiltcher's Team
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
2 Oct 2024 by Christophe Dias , Hotel Management
Dear Mrs. Mr. Roscoe,Warm greetings from Steigenberger Icon Wiltcher's.On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback.Our teams were very pleased to learn that your stay went very well. That your expectations were met. Once more, thank you for choosing Steigenberger Icon Wiltcher’s and for providing us with your valuable feedback.Our dedicated Team will be looking forward to welcoming you back in the future.Needless to mention that we remain at your entire disposal, could we be of any assistance at all.Sincerely yours,The Steigenberger Icon Wiltcher's Team
