Ratings based on 684 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Oct 2024 on Hotels
Comment from Hotel Management
4 Oct 2024 by François / Service réception, Hotel Management
Cher client,Nous vous remercions pour votre commentaire suite à votre expérience dans notre établissement,Bien cordialement,
by A verified traveler
Novotel Chartres
Posted 3 Oct 2024 on HotelsBusiness hotel mainly. They have recently renovated the lobby and the rooms which are comfortable. Staff are friendly and professional.
Comment from Hotel Management
4 Oct 2024 by François / Team reception, Hotel Management
Dear guest,Lot of thanks for your feedback about your experience in our hotel,Best regards,
by A verified traveler
Posted 8 Sep 2024 on Hotels
Comment from Hotel Management
11 Sep 2024 by François / Reception, Hotel Management
Dear guest,Lot of thanks for your comment,Best regards,
by A verified traveler
Posted 31 Aug 2024
Great place to stay
Comment from Hotel Management
2 Sep 2024 by François / Team reception, Hotel Management
Dear Susan,Lot of thanks for your feedback about yours stay in our hotel,Best regards,
by A verified traveler
Posted 29 Aug 2024 on Hotels
Comment from Hotel Management
30 Aug 2024 by RECEPTION, Hotel Management
Cher client,Nous vous remercions pour votre évaluation suite à votre séjour dans notre établissement,Bien cordialement,François / Réception
by A verified traveler
Posted 17 Aug 2024
Noisy corridors
Comment from Hotel Management
22 Aug 2024 by RECEPTION, Hotel Management
Dear guest,Lot of thanks for your feedback about your stay in our hotel,Best regards,François / Team reception
by A verified traveler
Nice for a stopover.
Posted 13 Aug 2024 on HotelsReception areas and bar/restaurant are modern and fresh, rooms a little dated but clean and comfortable.
The pool was nice to be able to cool off in on a hot day after a long drive from the Alps.
The evening meal was nice, and so was the breakfast.
Staff mostly helpful, however we did feel at times the service was little below what we've come to expect from Novotel.
For example, my wife was in need of some sanitary products on the morning of our departure, the receptionist said they had run out and hadn't gotten around to ordering anymore. No effort was made to assist beyond this, which was a disappointing end to the stay.
Comment from Hotel Management
14 Aug 2024 by Service Réception, Hotel Management
Dear customer,We very much appreciate your comments regarding your stay at the Novotel Chatres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Le Service RéceptionNovotel Chartres
by A verified traveler
Posted 10 Aug 2024
Comment from Hotel Management
14 Aug 2024 by Service Réception, Hotel Management
Dear customer,We very much appreciate your comments regarding your stay at the Novotel Chartres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Le Service RéceptionNovotel Chartres
by A verified traveler
Posted 4 Aug 2024 on Hotels
Comment from Hotel Management
8 Aug 2024 by Service Réception, Hotel Management
Cher client,Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Chartres.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments lesmeilleursLe Service RéceptionNovotel Chartres
by A verified traveler
Posted 3 Aug 2024
Room are dated
Comment from Hotel Management
8 Aug 2024 by Service Réception, Hotel Management
Cher client, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour dans notre établissement, Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. L'étage dans lequel vous avez séjourné fait parti de nos prochaines rénovations, Je suis retournée sur la facture de votre séjour, il n'y a rien d'incohérent, je vous invite à nous contacter directement pour pouvoir vous communiquer les détails de vos dépenses hébergement, restauration et bar, Nous avons passé nos 4* avec succès en 2022 selon les normes ATOUT FRANCE en vigueur depuis avril 2022 (cela comprenant donc la nouvelle partie RSE imposée), l'entière rénovation de nos salons et notre restaurant ajoutent à notre fierté, Dans l’attente de vous accueillir prochainement, Bien cordialement,
