Ratings based on 448 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Sep 2024
The room initially had an unpleasant odor (like gym socks). Once all the windows were opened and with use of sprays the room became more tolerable.
by A verified traveler
Posted 16 Sep 2024
Wonderful staff
Comment from Hotel Management
16 Sep 2024 by Sonesta ES Suites Charlottesville University , Hotel Management
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate you complementing our customer service. Our staff members take their roles in our industry very seriously and try, every day to provide that quality customer service that our guests expect.
by A verified traveler
Posted 16 Sep 2024
Would stay here again.
Comment from Hotel Management
16 Sep 2024 by Sonesta ES Suites Charlottesville University , Hotel Management
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate you complementing our customer service. Our staff members take their roles in our industry very seriously and try, every day to provide that quality customer service that our guests expect.
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
3 Sep 2024 by Sonesta ES Charlottesville Team, Hotel Management
Thank you for your positive review! We're thrilled you enjoyed your stay and look forward to welcoming you back soon.
by A verified traveler
Posted 1 Sep 2024
Very adequate but needed to be closer to UVA
Comment from Hotel Management
2 Sep 2024 by Sonesta ES Suites Charlottesville University , Hotel Management
Dominique, thank you for taking the time to leave us your feedback. We hope to host you again in the future.
by A verified traveler
Posted 30 Aug 2024
Without notice staff entered our suite. We knew because we heard staff in the hall mention our room. I asked them what was going on and they said they were replacing pullout mattresses. I went and told the desk that I didn’t want staff to go in. Our items were all over the suite. Her blunt response was “not an option”. I said it was intrusive and repeated no one should enter. She half laughed and said “Not a choice”. I repeated my issue to the manager at checkout. She said that she had been off but that we “should have got a notice” and there “should have been a sign on the desk”. She looked around the desk and could not find one. She offered a half apology and said she was going to be talking to her staff.
Comment from Hotel Management
2 Sep 2024 by Sonesta ES Suites Charlottesville University , Hotel Management
Eileen, Thank you for your direct and genuine comments. We really appreciate your feedback. Rest assured we will be looking into the comment you have made about your experience with our staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your comments are taken seriously and we will take steps to make the guest experience even better.
by A verified traveler
Posted 27 Aug 2024
The staff is very friendly
Comment from Hotel Management
29 Aug 2024 by Sonesta ES Charlottesville Team, Hotel Management
Thank you for your kind words! We're thrilled to hear that you found our staff to be very friendly. Providing excellent service is our top priority, and it's great to know that our team made a positive impression on you.We look forward to welcoming you back soon!Warm regards,
by A verified traveler
Posted 25 Aug 2024
Comment from Hotel Management
26 Aug 2024 by Jimmy Kinane, Hotel Management
Thank you for your feedback. I’m sorry to hear that your experience with us was less than satisfactory. We strive to provide a positive experience for all our guests, and it’s clear that we missed the mark during your stay.If you’re willing to share more details about what went wrong, I would appreciate the opportunity to address your concerns and make things right. Please feel free to reach out to me directly.Thank you again for bringing this to our attention, and I hope we can regain your trust in the future.Warm Regards,Jimmy KinaneGeneral Manager
by A verified traveler
Posted 13 Aug 2024
Great location
Comment from Hotel Management
15 Aug 2024 by Sonesta ES Charlottesville Team, Hotel Management
Thank you so much for your kind words! We're delighted to hear that you enjoyed our location. We take pride in being situated in such a convenient spot, allowing our guests to easily explore the best that the area has to offer. We hope to welcome you back soon for another great stay!
by A verified traveler from Memphis
Posted 29 Jul 2024
Good
Comment from Hotel Management
30 Jul 2024 by Sonesta ES Charlottesville Team, Hotel Management
Thank you for taking the time to provide feedback on your recent stay with us. We are pleased to hear that you had a positive experience.Your satisfaction is our top priority, and we hope to welcome you back soon for another enjoyable stay.
